2001 CHEVROLET SUBURBAN Complaints

DT: THE CONTACT STATES WHEN HE APPLIED THE BRAKES THE ABS ACTIVATED. THIS HAPPENED AT LOWER SPEEDS WHEN THE BRAKES WERE APPLIED. ON ONE OCCASION HE PANIC BRAKED AND THE VEHICLE WOULD NOT STOP. THIS RESULTED IN THE CONTACT'S VEHICLE HITTING ANOTHER VEHICLE. THERE WAS A RECALL FOR THIS TYPE OF VEHICLE, BUT THE MANUFACTURER SAID THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE SERVICE DEALER CLEANED THE ABS SENSORS AFTER THE ACCIDENT OCCURRED. HE ASSUMED THIS WAS A SAFETY PROBLEM. THIS CORRECTED THE PROBLEM. *AK

DT: THE CONTACT STATED THERE WAS RECALL 05V155000 FOR THIS SPECIFIC VEHICLE. WHEN HE CONTACTED THE SERVICE DEALER THEY SAID IF THIS VEHICLE DID NOT HAVE A DEFECTIVE FUEL TANK THE CONTACT WOULD BE RESPONSIBLE FOR THE COST OF THE DIAGNOSTIC SERVICE. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY SUPPORTED THE SERVICE DEALER'S DECISION. THE CONSUMER RECEIVED A RECALL NOTICE THROUGH THE MAIL INFORMING HIM OF THE RECALL. *AK UPDATED 11/16/05. *JB

VEHICLE WITH 25,300 MILES FAILED THE ANNUAL VIRGINIA STATE INSPECTION DUE TO FAILURE OF THE PARKING BRAKE TO HOLD. THE DEALER STATED RUST HAD FORMED ON THE ROTORS AND THEY HAD TO BE REPLACED EVEN THOUGH THEY AND THE BRAKE LININGS WERE NOT WORN OUT. THE DEALER SERVICE ADVISOR STATED THE DESIGN HAD BEEN CHANGED ON LATER MODELS, BUT THERE WAS NO RECALL FOR THIS DEFECT AND I WOULD HAVE TO PAY $980.00 TO REPLACE ROTORS, PADS AND PARK BRAKE LININGS. I CALLED GM'S CHEVROLET DIVISION CUSTOMER SERVICE AND THE CUSTOMER SERVICE REP SAID SHE WOULD INVESTIGATE AND CALL ME BACK IN A FEW DAYS. I PICKED UP THE TRUCK AND PAID $775.71 THE DEALER HAVING "GIVEN ME A BREAK ON THE LABOR" NINE DAYS LATER, THE GM REP CALLED TO TELL ME THERE WAS NOTHING THEY COULD DO AS THE "DEALER DIAGNOSED THE PROBLEM AS BEING DUE TO THE AGE AND MILEAGE OF THE VEHICLE" (4 YEARS AND 25,300 MILES) AND SHE WAS CLOSING THE FILE INDICATING I WAS DISSATISFIED WITH THE RESULTS. I POINTED OUT TO HER THE FACT THAT THE NHTSA WEB PAGE HAS NUMEROUS COMPLAINTS ABOUT PARKING BRAKES ON CHEVY SUBURBANS. SHE WAS NOT MOVED AND RESTATED HER INTENT TO CLOSE THE FILE. I IMMEDIATELY CALLED THE DEALER SERVICE ADVISOR WHO STATED THAT VEHICLE AGE AND MILEAGE WAS NOT THE CAUSE BUT. THE PROBLEM WAS A DURABILITY ISSUE WITH THE PARKING BRAKE SYSTEM ON CHEVY TRUCKS. HE REFUSED TO CONTACT THE GM SERVICE REP ON MY BEHALF SO, I LEFT A MESSAGE ON HER VOICE MAIL FOR HER TO CONTACT HIM TO DISCUSS THE ISSUE. I THEN FILED THIS COMPLAINT.*JB

DT: THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN. WHILE DRIVING ON THE HIGHWAY ON SEPTEMBER 15, 2005 VEHICLE THE FUEL MODULE MELTED WIRES THAT TRIPPED THE CIRCUIT BREAKER WHICH SHUT THE CAR OFF. THE FAILURE OCCURRED UNDER THE HOOD. NO CRASH REPORTED. VEHICLE DID GO INTO OTHER LANES. *AK A RECALL WAS ISSUED FOR THE FUEL MODULE BUT THE RECALL KIT WAS NOT AVAILABLE. THE DEALER REPLACED THE OLD FAULTY MODULE WITH A NEW FAULTY MODULE WHICH MEAN THAT THE CONSUMER'S VEHICLE COULD STALL AGAIN. THE DEALER DOESN'T KNOW WHEN THE RECALL KIT WILL ARRIVE. *NM

2001 CHEVY SUBURBAN; ABS ACTIVATES AT LOW SPEED. TAKEN TO GROSSINGER CHEVY FOR REPAIRS ON 11/23/05. ABS SENSORS REPLACED AND FR ROTORS TURNED TO REMOVE CORROSION WHICH TRIGGERS SENSORS. PROBLEM STILL PERSISTS; RETURNED VEHICLE TO DEALER. FR ROTORS TURNED AGAIN SINCE SMALL CORROSION SPOT STILL EVIDENT. NOW ROTORS AT MINIMUM THICKNESS. PROBLEM RESOLVED - NO CHARGE FOR 2ND VISIT. TOTAL REPAIRS BILLED AT 525.76+TAX. *NM

DT: THE CONSUMER OWNS A 2001 CHEVROLET SUBURBAN. IN OCTOBER 2004 THE VEHICLE QUIT. A FUSE WAS REPLACED AT A COST OF $137.75. THIS AMOUNT INCLUDED THE TOWING FEE. ON 12-07-04, THE VEHICLE EXPERIENCED THE SAME PROBLEM. THE CONSUMER HAD TO PAY $306.00 TO HAVE ANOTHER FUSE REPLACED. THIS INCLUDED DIAGNOSTIC FEES. ON 12-14-04, THE SAME PROBLEM OCCURRED AND THE DEALER REPLACED THE FUEL PUMP AT A COST OF $567.55. THE CONTACT RECEIVED RECALL CAMPAIGN# 05V155000 CONCERNING THE FUEL PUMP ABOUT THREE-FOUR MONTHS AGO. THE DEALER AND GENERAL MOTORS REFUSED TO REIMBURSE THE CONSUMER FOR THE AFOREMENTIONED WORK PERFORMED BECAUSE THE RECALL HADN'T OCCURRED. THE RECALL STATED THAT THE CONSUMER WOULD BE NOTIFIED ON 10-19-05 BECAUSE THE PARTS WERE AVAILABLE. THE CONSUMER THOUGHT THAT THIS WAS A VERY UNUSUAL AMOUNT OF TIME FOR HIM TO WAIT FOR REIMBURSEMENT. *AK (11/22/05) *SC

DT: THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN THAT SIMPLY WOULD NOT START. THIS HAPPENED WITHOUT ANY PRIOR INCIDENTS AND WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A LOCAL MECHANIC SHOP. THE MECHANIC NOTED THERE WAS AN INTERNAL FUEL PUMP LEAK. THE CONTACT PAID OUT OF POCKET FOR THE REPAIRS FOR WHICH THE MECHANIC PERFORMED. AFTER REPAIRING THE INTERNAL FUEL PUMP LEAK THERE WERE NO FURTHER PROBLEMS. THE CONTACT LATER RECEIVED A NOTIFICATION LETTER PRIOR TO A NHTSA RECALL BEING ISSUED, WHEN THE CONTACT TRIED TO SEEK REIMBURSEMENT GM DENIED HIS REQUEST CITING THAT THIS VEHICLE DID NOT QUALIFY AND THE VIN WAS NOT INCLUDED. GM WILL NOT REIMBURSE FOR THE REPAIRS. *AK.

ON JUNE 25TH, 2003, MY WIFE HIT ANOTHER CAR WITH OUR 2001 CHEVROLET SUBURBAN. THE DRIVER OF THE OTHER VEHICLE WAS INJURED. MY WIFE SAID THAT SHE PRESSED ON THE BRAKES AND THEY WENT TO THE FLOOR. OUR SUBURBAN SLOWED BUT DIDN'T STOP. I TOLD HER THAT SHE NEEDED TO REMEMBER HOW HEAVY THE SUBURBAN WAS AND THAT IT WAS PROBABLY BECAUSE THE TRUCK IS SO HEAVY AND NOT AN ISSUE WITH THE BRAKES. THERE WAS A POLICE REPORT FILED, AND MY WIFE WAS TICKETED. EARLY IN MARCH 2005 I WAS DRIVING OUR SUBURBAN AND AN ONCOMING VEHICLE MADE A LEFT TURN IN FRONT OF ME. I SLAMMED ON THE BRAKES AND THEY WENT TO THE FLOOR. I TURNED TO THE RIGHT AND MISSED THE OTHER VEHICLE BY INCHES. LUCKILY I AVOIDED HITTING THE OTHER VEHICLE AND NOBODY WAS INJURED. I TOOK THE SUBURBAN TO A LOCAL SHOP AND THEY SUGGESTED FLUSHING AND CHANGING THE BRAKE FLUID, WHICH WE DID. LAST MONTH (SEPTEMBER 2005) MY WIFE WAS DRIVING THE SUBURBAN AND THE BRAKES DID THE SAME THING AGAIN. WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE. WE ARE MAKING A 450.00 CAR PAYMENT ON A VEHICLE THAT IS NOT SAFE TO DRIVE. *JB

MY 2001 CHEVY SUBURBAN 2500 LT HAS 52000 MILES IT IS BURNING OIL ON LONG TRIPS. IT HAS BEEN IN THE SHOP FOUR TIMES FOR THIS. CHEVY DOES NOT WANT TO PAY FOR THIS PROBLEM BECAUSE IT IS NOT A RECALL AS OF NOW. THEY WANT MY PRIVATE WARRANTY TO PAY FOR THIS. I ALSO HAVE A FIFTY DOLLAR DEDUCTIBLE THAT I MUST PAY. THERE IS A TSB ON THIS WHICH I HAVE A COPY OF. I ALSO THINK THE ENGINE SOUNDS LIKE IT HAS A SLIGHT KNOCK. I WAS TOLD THERE IS A RECALL ON THE BRAKES FOR RUST CORROSION WHICH IT HAS BEEN TWO WEEKS AND I HAVE NOT RECEIVED MY RECALL. I AM AFRAID TO DRIVE THIS CAR. ABOUT FOUR MONTHS AGO, I WAS DRIVING THIS VEHICLE AND IT WOULD JUST DIE. I WOULD LOSE ALL POWER . IT WAS VERY HARD TO STEER IT TO THE SIDE OF THE ROAD. LUCKILY I NEVER HAD ANYONE BEHIND ME OR THEY WOULD HAVE SLAMMED INTO ME. IT WAS IN THE SHOP FOR THIS TWICE. THE FIRST TIME THEY SAID IT WAS PROBABLY THE OIL FILTER SO I PICKED IT UP AND IT DID IT AGAIN. I TOLD THE SERVICE MANAGER I WAS AFRAID TO DRIVE THIS TRUCK AND IF SOMETHING HAPPENS TO MY FAMILY I WOULD SUE THEM WELL THE SECOND TIME THEY FOUND THE PROBLEM IT WAS SOMETHING WITH THE FUEL INJECTOR. I AM VERY DISSATISFIED WITH THIS TRUCK AND I ALSO FEEL CHEVY IS NOT BACKING THEIR TRUCK.*JB

HONORABLE SENATORS & CONGRESSMEN: WE SEEK YOUR INVESTIGATION AND PROTEST OVER GENERAL MOTORS' OUTRAGEOUS DECISION TO EXCLUDE WISCONSIN FROM ITS RECENT TRUCK/SUV ANTI-LOCK BRAKING SYSTEM RECALL. SOME 14 "COLD WEATHER" STATES (PLUS CANADA) WERE COVERED, INCLUDING ALL BORDERING WISCONSIN---BUT NOT WISCONSIN! OUR 2001 VEHICLE EXPERIENCED THE ANTI-LOCK PROBLEM. OUR GM DEALER SIMPLY DID THE REPAIRS, AND STATED THAT WE'D BE REIMBURSED AFTER THE RECALL WENT INTO EFFECT. THUS, WE HAD NO NEED TO FILE ANY FORMAL COMPLAINT. NOW GM STATES THAT WISCONSIN WAS EXCLUDED BECAUSE IT HAD NOT RECEIVED SUFFICIENT COMPLAINTS! GR-R-R-R!! THIS MUST NOT STAND. WE HAVE ALSO REQUESTED ASSISTANCE FROM THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. WE WOULD ALSO APPRECIATE YOUR ASSISTANCE. WARM REGARDS, MARK & SHARON LEIDER 1319 WOODVIEW AVENUE SHEBOYGAN, WI 53081 [email protected]. *NM