2002 CHEVROLET SUBURBAN Complaints

DEFECTIVE PARKING BRAKES ON 2002 CHEVROLET SUBURBAN. *MR THE ENGINEERS HAD NOT FOUND A WAY TO REPAIR THE PROBLEM PROPERLY. THE PARKING BRAKE WOULD REFUSE TO RELEASE AT THE WHEELS. THIS WAS AN INTERMITTENT PROBLEM. *SC *JB

SUDDEN, WITHOUT WARNING, TRANSMISSION FAILURE. NO EXPLANATION GIVEN BY DEALER OTHER THAN INTERNAL FAILURE WITH RECOMMENDATION TO REPLACE TRANSMISSION. ONLY 45,000 MILES AND WELL MAINTAINED VEHICLE. *AK

ON FRIDAY OCT 1ST. HEADING OUT OF TOWN THE DRIVERS REAR TIRE BLEW OUT -THE TRUCK IS A 2002 SUBURBAN WITH WILDERNESS LE TIRES. THE SIDE-WALL BLEW APART. FORTUNATELYI WAS ABLE TO KEEP THE TRUCK UNDER CONTROL AND PULL OVER. TOOK IT TO CHEVROLET DEALER THEY SAID THEY COULDN'T DO ANYTHING. FIRESTONE SAID THEY WOULD PRO-RATE THE TIRE- NEVER REALLY LOOKING OR RECORDING THE DEFECTIVE TIRE. GM IS NOW LOOKING INTO THIS AND IS SUPPOSED TO GET BACK TO ME. SINCE THEN I PURCHASE 4 NEW TIRES (GOODYEAR). FIRESTONE HAS HAD RECALL ON WILDERNESS IN 2001. THE TIRES WERE 2001. ON THIS TRUCK. WE DID KEEP THE TIRE THAT IS DEFECTIVE.*AK

WHILE DRIVING POWER STEERING WENT OUT. VEHICLE WAS DRIVEN TO THE DEALER, WHERE IT WAS EXAMINED, THE POWER STEERING PUMP WAS DEFECTIVE.*AK

1) HEARING LOUD FLUTTERING SOUND ON ACCELERATION (ALMOST LIKE AN EXHAUST LEAK ). 2)REAR WHEEL FELT HEAVY, BRAKES NOT RELEASING 3) METAL ON METAL SOUND.*AK

THIS CANNOT BE DESCRIBED AS A SINGULAR EVENT OR FAILURE. IT OCCURS EVERY TIME I PARK THE VEHICLE. THE EMERGENCY BRAKE SHOES ON MY 2002 CHEVROLET SUBURBAN WORE OUT PREMATURELY. VIRGINIA STATE POLICE SAFETY INSPECTION REQUIRES AN OPERABLE EMERGENCY BRAKE. THE EMERGENCY BRAKE WILL NOT HOLD THE VEHICLE. I BEGAN NOTICING THIS PROBLEM ABOUT A YEAR AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT IT IS A PROBLEM SHARED BY OTHER 2002 SUBURBAN OWNERS, AND SOME CUSTOMERS HAVE HAD SUCCESS WITH GM REPLACING UNDER WARRANTY. MY LOCAL DEALER ACKNOWLEDGES THAT THE DESIGN IS FLAWED ALLOWING THE BRAKE SHOE TO CONSTANTLY CONTACT THE HAT ROTOR SURFACE AND WEAR PREMATURELY. BECAUSE IT IS CONSIDERED A WEAR ITEM, HOWEVER, GM WILL NOT REPLACE THE SHOES AND CLIPS. A NEW CLIP EXISTS THAT IS SUPPOSED TO ALLEVIATE THE PROBLEM. I AM USING JULY AS THE INCIDENT DATE AS THAT IS WHEN I ORDERED NEW BRAKE SHOES TO CORRECT THE PROBLEM. I INCLUDED THIS COMPLAINT ON A CUSTOMER SERVICE QUESTIONNAIRE AFTER A RECENT VISIT TO THE DEALERSHIP, BUT THERE WAS NO REPSONSE BY GM.*AK

WHILE DRIVING 60 MPH CONSUMER LOST POWER STEERING HOWEVER, CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER CONTACTED THE DEALER, AND WAS INFORMED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. *AK

NOTICED NOISE AND VIBRATION WHEN IN FOUR WHEEL DRIVE. CHEVY DEALER INSPECTED AND DETERMINED THAT A PLASTIC PLUG ON FRONT DIFFERENTIAL HAD FAILED AND DRAINED ALL OF THE OIL FROM DIFFERENTIAL RESULTING IN FAILURE. CHEVY HAS RE-DESIGNED THE FAULTY PART (OBVIOUSLY AS A RESULT OF MANY FAILURES). FRONT DIFFERENTIAL ASSEMBLY WAS REPLACED. CAR WAS REPEATEDLY RETURNED FOR SERVICE BECAUSE OF NO 4X4 FUNCTION. EVENTUALLY, TRANSFER CASE WAS REMOVED AND INSPECTED ONLY TO DISCOVER THAT CLUTCHES WERE COMPLETELY DESTROYED FROM DIFFERENTIAL FAILURE. TRANSFER CASE ASSEMBLY WAS REPLACED. SUBURBAN HAD 40,000 MILES UPON INITIAL FAILURE (4,000 OUT OF WARRANTY). CHEVY SENT OWNER A CHECK FOR $600. RECCOMEND THAT ALL SUBURBAN 4X4 OWNERS IMMEDIATELY REPLACE THE PLASTIC PLUG WITH NEW DESIGN (APPROX $23 PART) OR EXPECT FAILURE. CHEVY WILL NOT ACCEPT REPONSIBILITY. OLD PARTS ARE AVAILABLE FOR INSPECTION.

CONSUMER NOTICED THAT AIR CONDITIONER LOST POWER AND HOT AIR CAME OUT FROM THE VENTS AREA. CONSUMER CONTACTED THE DEALER FOR THIS PROBLEM. MECHANIC ADVISED CONSUMER4 TO CONTACT ANOTHER SOURCE . AT THIS POINT WARRANTY EXPIRED. *AK

WHILE DRIVING AT 70 MPH CONSUMER HEARD A LOUD EXPLOSION COMING FROM THE PASSENGER'S SIDE. AFTER FURTHER EXAMINATION CONSUMER DETERMINED THAT THE FRONT PASSENGER WINDOW EXPLODED OUTWARD. DEALER CLAIMED THAT THE PROBLEM WAS UNUSUAL AND UNKNOWN TO THEM. *AK *LA