2002 CHEVROLET SUBURBAN Complaints

FOLLOW UP TO SEE IF AN INVESTIGATION HAS BEEN OPENED REGARDING TWO VEHICLES WITH OFF CENTER STEERING PROBLEMS.*MR SERIAL NUMBER #[XXX] AND [XXX]. *CB *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3RD ROW SEAT BELTS TIGHTEN AS DRIVING CAUSING DISCOMFORT TO CHILDREN WHO THEN HAVE TO RELEASE THE SEAT BELT TO RE-FASTEN IN ORDER TO MAINTAIN COMFORT. THIS IS A SAFETY HAZARD. *LA

WITHOUT WARNING THE VEHICLE STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL. THE CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO WAS ABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *PH

MY 2002 CHEVROLET SUBURBAN WILL NOT START ONCE THE GAS TANK GETS BELOW 1/4 FULL. I PARK IN MY DRIVEWAY THAT HAS A SLIGHT SLOPE TO THE STREET AND IT DOES NOT MATTER WHICH WAY I PULL THE VEHICLE IN, IT WILL NOT START WITH A LOW (LESS THAN 1/4 TANK) AMOUNT OF GAS IN THE TANK. I HAVE SPOKE TO THE SERVICE MANAGER AT THE CHEVROLET DEALERSHIP AND HE INFORMS ME THAT CHEVY HAS NOT NOTIFIED HIM THAT THEIR IS A PROBLEM. I HAVE SPOKE TO ONE OTHER PERSON AND HE HAS THE EXACT SAME PROBLEM WITH HIS SUBURBAN OF THE SAME YEAR. THERE IS A PROBLEM AND I BELIEVE IT TO BE SOMETHING WITH THE FUEL PICKUP DESIGN IN THESE VEHICLES. I HAVE HEARD OF NO RECALL, OR ATTEMPT TO CORRECT THIS, BECAUSE IT PROBABLY WOULD BE VERY COSTLY TO GM. IT IS A LARGE INCONVENIENCE TO ME AND HAS HAPPENED MORE THAN FOUR TIMES. *LA

THE STEERING WHEEL VIBRATES AND I CAN HEAR A RATTLE FROM THE FRONT END. THIS HAPPENED SOON AFTER PURCHASING THE VEHICLE AND I WAS TOLD THAT SOMETHING HAD TO BE GREASED. THE PROBLEM WENT AWAY FOR QUITE A WHILE UNTIL RECENTLY WHEN IT REAPPEARED, OF COURSE AS SOON AS THE WARRANTY EXPIRED. MY FATHER IN LAW BOUGHT A NEW 2002 SUBURBAN AFTER WE BOUGHT OURS AND HAS HAD THE SAME PROBLEM WITH HIS. *LA

PURCHASED NEW 2002 SUBURBAN WITH FIRESTONE WILDERNESS LE TIRES. TIRES WERE ROTATED AND PROPERLY MAINTAINED HOWEVER WITH LESS THAN 15,000 MILES ON THEM ALL 4 HAVE LARGE HUNKS OF THREAD MISSING. DEALER BLEW IT OFF BY SAYING THAT IT IS CAUSED BY THE 1 MILE A DAY OF GRAVEL ROAD THAT I TRAVEL. TIRES ON OTHER VEHICLE THAT I'VE HAD INCLUDING ANOTHER SUBURBAN, TRAVELING THE SAME ROAD NEVER HAD THIS ISSUE. *LA

WHEN DRIVING AT 60MPH IN HEAVY TRAFFIC THE ENGINE QUIT RUNNING TWICE IN LESS THAN 20 MILES. THE DEALER SAID IT WAS DUE TO DEFECTIVE FUEL PUMP AND THE DESIGN OF THE FUEL PUMP AND GAS TANK, WHICH THEY SAID COULD NOT BE FIXED. VEHICLE HAD MORE THAN 1/2 GAS FULL IN ITS TANK. ON SEVERAL OTHER OCCASIONS, THE CAR WOULD NOT START EVEN WITH A 1/4 TANK OF GAS. I WAS TOLD BY DEALER NOT TO LET THE TANK GET LESS THAN 1/4 FULL. THE DEALER REPLACED THE FUEL PUMP 3 TIMES, AND THE CAR HAS LESS THAN 20,000 MILES ON IT. *LA

WHILE DRIVING 10-15 MPH IN STOP AND GO TRAFFIC CONSUMER ATTEMPTED TO APPLY THE BRAKES. WHEN THE BRAKE PEDAL WAS DEPRESSED IT WENT STRAIGHT TO THE FLOOR, THE BRAKE SYSTEM FAILED, AND CONSUMER'S VEHICLE REAR ENDED THE VEHICLE IN FRONT. NO ONE SUSTAINED INJURIES. POLICE DID ARRIVE AT THE SCENE, AND CONSUMER RECEIVED A CITATION. *AK

I WAS HIT ON THE HEAD INSIDE MY 2002 SUBURBAN, WEARING MY SEAT BELT AT 48 MPH BY AN ONCOMING MAZDA MIATA. MY STEERING COLUMN COLLAPSED, I WENT INTO ONCOMING 3 LANES OF TRAFFIC, WENT UP A CURB, WENT THROUGH A BRICK RETAINING WALL, AND HIT A TELEPHONE POLE. MY AIRBAG DID NOT DEPLOY ON ANY OF THE 3 IMPACTS. WHY? ALSO, MY DRIVER?S SEAT CAME OFF THE TRACK. *LA

CONSUMER CALLED COMPLAINING ABOUT HAVING TIRE PROBLEMS. VEHICLE WASTED THE INSIDE OF THE FRONT TIRES MORE THAT WHAT ITS REGULAR USAGE WOULD BE. DEALER WAS CONTACTED, AND DID FOUR ALIGNMENTS IN LESS THEN A YEAR. MANUFACTURER SATED THAT THERE WAS NOTHING THEY COULD DO MORE THAN JUST AN ALIGNMENT. *AK