2013 CHEVROLET SUBURBAN Complaints

VEHICLE DASH CRACHED WHILE DRIVING, MAKING QUITE A LOUD NOISE LIKE A POP. THEN THE DASH CRACKED ACROSS THE RIGHT SIDE. PREVIOUSLY OWNED 2008 SUBURBAN WITH A LOT MORE CRACKING THAN THIS ONE BUT THIS ONE JUST STARTED. THE 2008 SUBURBAN ACTUALLY BROKE INTO CHIPS AND WOULD BLOW ACROSS A PERSONS FACE WHILE DRIVING. I REPAIRED IT THROUGH A PAINT AND BODY SHOP AT COST OF NEARLY $1,350.00 DOLLARS. THESE DASH PROBLEMS ARE IN MOST OF SUBURBANS AND TAHOES AND A VERY SERIOUS DANGER TO PEOPLE DRIVING THESE VEHICLES AND G.M. HAS NOT STEPPED UP AND RECALLED/REPAIRED THEM. WHEN SOMEONE GETS A SERIOUS INJURY OR LOSE AN EYE THEN MAYBE THEY WILL REPAIR THEM BUT THIS WILL NOT RETURN AN EYE, ARM, LEG OR LIFE DUE TO THIS NOT REPAIRING THEM.

DASHBOARD CRACK APPEARED AT AROUND 68,000 MILES. NO COLLISIONS OR ANY OTHER OBVIOUS CAUSE. I BELIEVE GM HAS NOT FIXED THIS ISSUE THAT HAS PLAGUED OTHER GM VEHICLES AND I BELIEVE GM KNOWS IT IS FAULTY BECAUSE THEY OFFERED TO FIX IT AT HALF PRICE. I FULLY EXPECT TO SEE MORE CRACKS SHOW UP AND I'M CONCERNED THAT AN AIRBAG DEPLOYMENT MAY CAUSE THE BRITTLE DASH TO EXOLODE.I REFUSED THE REPAIR BECAUSE THIS IS AN ONGOING PROBLEM AND THERE IS NO EVIDENCE GM REPAIRS FIX THE PROBLEM LONG TERM. THIS VEHICLE WAS CERTIFIED PRE OWNED BY A GM DEALER WHEN I PURCHASED IT.

MY VEHICLE IS LESS THAN THREE YEARS OLD FROM DATE OF PURCHASE (OCT 2013) AND CURRENT MILEAGE IS JUST SHY OF 58K. MY DASHBOARD AROUND THE AIRBAGS IS CRACKED ON THE PASSENGER SIDE. IT IS ALSO CRACKED JUST ABOVE THE DRIVER SIDE INSTRUMENT CLUSTER. MY VEHICLE WAS NOT MOVING, IT WAS PARKED IN MY DRIVEWAY. MY CONCERN IS IN THE EVENT OF A VEHICLE ACCIDENT SHOULD THE AIRBAGS DEPLOY THAT THE BROKEN DASHBOARD PIECES WILL BECOME PROJECTILES. UPON FURTHER RESEARCH VIA SOCIAL MEDIA AND VARIOUS NEWS SOURCES, I HAVE LEARNED THAT THIS IS AN ISSUE WITH GM PRODUCTS (AVALANCHE, ESCALADE, SIERRA, SILVERADO, SUBURBAN, TAHOE, YUKON) FROM 2007 TO 2014. THESE VEHICLES SHOULD BE RECALLED TO HAVE THE DASHBOARDS REPLACED WITH A MORE SUITABLE MATERIAL THAT WILL NOT CRACK IN LESS THAN THREE YEARS.

THIS IS THE THIRD SUBURBAN I HAVE OWNED IN THE LAST 7 YEARS. I HAVE OWNED A 2008, 2011 AND NOW A 2013. THEY HAVE ALL HAD THE SAME PROBLEM. THE DASH BOARD CRACKS AT THE LEFT TOP CORNER OF THE PASSENGER AIRBAG. I AM AFRAID THAT IF THE AIR BAG GOES OFF THE DASH MAY SEPARATE INTO PIECES BECOMING FLYING OBJECTS. IN MY CURRENT 2013 VEHICLE THE DASH HAS ALSO STARTED TO CRACK ON THE DASH PANEL ON THE DRIVERS SIDE.

DASHBOARD: LARGE CRACKS DEVELOPING ABOVE INSTRUMENT CLUSTER AND AT THE RIGHT SIDE DASHBOARD AIRBAG LOCATION.

ON JAN. 11, 2016. I WAS SITTING IN MY VEHICLE ON A CVS PARKING LOT WHEN MY REAR HATCH GLASS EXPLODED. NOTHING HIT MY GLASS AND THE SURVEILLANCE VIDEO SHOWED NO ONE AROUND MY VEHICLE WHEN THIS HAPPENED. I WAS TOLD IT COULD HAVE BEEN FROM THE EXTREME COLD CONDITIONS IN COMBINATION WITH HAVING THE REAR DEFROST ON. GM WOULD NOT WARRANT THIS AS A DEFECT, AND I HAVE SEEN OTHER INSTANCES THAT THIS HAS OCCURRED WITH OTHER PEOPLE.

THE DASHBOARD ON MY 2013 SUBURBAN, JUST OUT OF FACTORY WARRANTY WITH 40K MILES, SPONTANEOUSLY CRACKED WHILE THE VEHICLE WAS PARKED. THIS CRACK COULD POTENTIALLY AFFECT THE FUNCTION AND/OR SAFETY OF THE AIRBAG IN THE CASE OF AN ACCIDENT OR DEPLOYMENT. I CONTACTED GM AND THEY CLAIM TO KNOW NOTHING ABOUT THIS ISSUE AND DENY THERE IS A PRODUCT DEFECT. I HAVE SINCE FOUND MANY OTHERS ONLINE WITH THE SAME PROBLEM, SOME OF WHOM HAVE FILED LEGAL ACTION AGAINST GM FOR THE SAME ISSUE. THERE IS ALSO A FACEBOOK PAGE WITH OVER 3200 MEMBERS WITH THE SAME PROBLEM AND LACK OF RESPONSE FROM GM IN TAKING RESPONSIBILITY FOR THIS OBVIOUSLY DEFECTIVE AND POTENTIALLY DANGEROUS PRODUCT.

REAR LIFT GATE WHEN ATTEMPTING TO RAISE WILL RISE 1/2 WAY THEN COME BACK DOWN, THEN BACK UP, THEN BACK DOWN. SOMETIMES WILL GO ALL THE WAY UP AND WHEN I GO UNDER IT IT THE LIFT GATE WILL COME DOWN WITH FORCE HITTING ME ON MY HEAD. CONSTANT TROUBLE WITH THIS ISSUE.

THE DASHBOARD NEAR THE PASSENGER SIDE AIRBAG HAS SPLIT/CRACKED. I AM CONCERNED THAT IT COULD COMPRISE THE DEPLOYMENT OF THE AIRBAG IN AN ACCIDENT GIVEN THE LOCATION OF THE CRACK. THE VEHICLE WAS LESS THEN 2 YEARS OLD WHEN THE CRACKING BEGAN, BUT CHEVROLET WOULD NOT INVESTIGATE THE INTEGRITY OF THE AIRBAG WITHOUT ME INCURRING A COST DUE TO BEING SLIGHTLY PAST THE 36K MILE WARRANTY. UPON SOME SIMPLE INTERNET SEARCHING, IT SEEMS THIS IS CRACKING IS A COMMON OCCURRENCE FOR OWNERS OF THESE TRUCKS. BUT, NO ONE SEEMS TO KNOW IF IT WILL COMPROMISE THE AIRBAG DEPLOYMENT. I KNOW I WOULD PREFER TO NOT FIND THAT OUT IN AN ACCIDENT AND BELIEVE CHEVROLET SHOULD TAKE ACCOUNTABILITY.

MY VEHICLE IS ONLY 2 YEARS OLD. AT APPROXIMATELY 85000 MILES ON A CAR THAT IS PROPERLY MAINTAINED IT SUDDENLY STARTED TO BURN OUT SPARK PLUGS. AFTER NUMEROUS SPARK PLUG BURN OUTS AND SERVICE APPOINTMENTS I WAS TOLD THAT THE ENGINE IS DAMAGED BECAUSE THE NUMBER 1 CYLINDER WAS CRACKED AND OPENING THE ENGINE WAS THE ONLY WAY TO CONFIRM HOW SIGNIFICANT THE ISSUE WAS. AS THE COST AND REMEDY WAS UNKNOWN AND LONGTERM FIX SEEMED UNFAVORABLE TO ME, I TOOK THE OPTION TO REPLACE THE ENGINE. I HAVE TRIED TO GET TO A RESOLUTION WITH GM BUT GOT ABSOLUTELY NOWHERE. I AM IN A NETWORK OF OWNERS OF THESE VEHICLES AND A SIGNIFICANT AMOUNT OF DRIVERS ARE EXPERIENCING THE SAME ISSUE. SOME GM SERVICE STATIONS HAVE ALSO MENTIONED THAT THE ISSUE WAS NOT CORRECTED UNTIL THE 2015 MODEL YEAR. THIS TELLS ME THAT GM IS AWARE OF THE ISSUE AND HAS CHOSEN TO DO ABSOLUTELY NOTHING TO ASSIST CUSTOMERS WITH THIS UNACCEPTABLE ISSUE. OVERVIEW OF THE MANY ISSUES: EXCESSIVE OIL USAGE SPARK PLUGS BURNING OUT OR FAILING SLUGGISH ENGINE CLICKING NOISE IN ENGINE PRIOR TO FIXING THE ENGINE, I SPENT APPROXIMATELY $1500 IN REPAIRS AND LOST WAGES AS I USE THE VEHICLE FOR WORK.