2011 CHEVROLET SUBURBAN Complaints

I HAVE BEEN TRYING TO GET THE AIRBAG REPLACED FOR OVER A YEAR. THE DEALERS I HAVE CONTACTED CONTINUALLY TELL ME THEY CANNOT GET THE AIRBAGS. I HAVE CONTACTED 3 DEALERS AND MADE CONTACT IN EXCESS OF 10 TIMES TRYING TO GET THE RECALLED AIRBAG REPLACED. PLEASE HELP BEFORE AN INJURY OCCURS!

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JUD KUHN CHEVROLET (3740 HWY 9 E, LITTLE RIVER, SC 29566, (843) 399-4400) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED CASE NUMBER: 8-3471634861. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED DASHBOARD HAS 2 LARGE CRACKS CALLED CHEVROLET SEVERAL TIMES & THEY SAID THIS WILL NOT AFFECT AIR BAG PROBLEM SAID ONLY UNDER WARRANTY FOR 3 YEARS WOULD NOT MAKE REPAIRS. UPDATED 8/22/18*JB

WE WERE ON A TWO LANE ROAD HEADING WESTBOUND. EAST BOUND VEHICLE CROSSED CENTER STRIP STRIKING OUR FRONT DRIVERS SIDE OF VEHICLE. WE WERE ON A CURVE IN THE ROAD, TRAVELING APPROX 40-45MPH WHILE OTHER VEHICLE WAS TRAVELING THE SAME MPH IF NOT MORE. OUR VEHICLE SUSTAINED FRAME DAMAGE TO THE FRONT DRIVERS SIDE AS WELL AS ALL AIRBAGS DEPLOYING EXCEPT PASSENGER SIDE AIRBAG/IN SEAT AIRBAG. AIRBAGS THAT DID DEPLOY INCLUDE: STEERING WHEEL, DRIVERS CURTAIN, DRIVERS SIDE AIRBAG/SEAT, PASSENGER DASH BOARD, PASSENGER CURTAIN, MIDDLE ROW CURTAINS (BOTH SIDES), 3RD ROW CURTAINS (BOTH SIDES). PASSENGER SITTING IN FRONT SEAT IS AN ADULT AND LARGE ENOUGH THAT THE AIRBAG SHOULD HAVE DEPLOYED. ATTACHED ARE PICTURES TO SHOW ALL AIRBAGS IN FRONT ROW, AS WELL AS VEHICLE DAMAGE AND POLICE REPORT. I HAVE ADDITIONAL PHOTOS TO SHOW THE REST OF THE AIRBAGS IF NEEDED.

THE DASHBOARD IS CRACKING NEAR INSTRUMENT PANEL AND PASSENGER AIRBAG CAUSING A DEBRIS CONCERN DURING NORMAL VEHICLE OPERATION AND/OR AIRBAG DEPLOYMENT.

VEHICLE DEVELOPED CRACK ACROSS DASHBOARD BETWEEN PASSENGER AIRBAG AND WINDSHIELD VENT PANEL. VEHICLE WAS STATIONARY AND PARKED IN SHADE WHEN DAMAGE OCCURRED.

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED UNTIL THE RAIN STOPPED, AND RESUMED DRIVING. THE VEHICLE WAS TAKEN TO RANDY WISE BUICK GMC DEALER (2530 OWENS RD, FENTON, MI) AND INFORMED THE CONTACT THAT THE WIPERS WERE ONLY GOOD FOR ONE YEAR. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE WINDSHIELD WIPERS WERE REPLACED TWO YEAR AGO BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES FAILED TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (MANASSAS CHEVROLET, 8000 SUDLEY RD, MANSSAS, VA) WHERE IT WAS DIAGNOSED THAT THE FRONT AND REAR BRAKE LINES COLLAPSED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CALLED AND A VOICE MESSAGE WAS LEFT, BUT THE CONTACT HAD NOT RECEIVED A CALL BACK. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 11/01/17*LJ *TR

THE DASHBOARD IS CRACKING ABOVE THE STEERING WHEEL AND ALSO ON THE PASSENGER SIDE NEAR THE AIRBAG.

SEVERAL CRACKS ON THE DASHBOARD THAT COVERS THE AIR BAG ASSEMBLY CONCERNED THAT IF THE AIRBAG DEPLOYS THAT THE PLASTIC FROM THE DASHBOARD WILL CAUSE BODILY HARM

TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT NOTICED THAT THE DASHBOARD CRACKED APART. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.