2009 CHEVROLET TRAVERSE Complaints

STEERING MADE NOISE WITHIN FIRST YEAR OF PURCHASE. WAS TOLD NOTHING WAS WRONG WITH VEHICLE AFTER EACH SCHEDULED SERVICE. STEERING BECAME STIFFER AND NOISIER OVER TIME. PAID $1,100 TO REPLACE THE STEERING HOUSING AND OTHER RELATED PARTS IN JULY, 2015.

HISTORY: I PURCHASED A CERTIFIED USED 2009 CHEVROLET TRAVERSE ON 10/22/2013 WITH A SERVICE CONTACT. THE VEHICLE HAS 44339 MILES. PRESENT: A FEW DAYS PRIOR TO MY CAR BEING SERVICED BEFORE A ROAD TRIP. I NOTICE WHAT TURN OUT TO BE A RED AIR BAG SERVICE LIGHT SYMBOL ON MY DASH BOARD THAT STAYS ON WHEN THE CAR IS RUNNING. ON JUNE 9TH 2015 AT 6:30 AM I DROPPED OFF MY CAR TO THE CHEVY DEALER'S SERVICE DEPARTMENT. AT 12 NOON I CALLED SERVICE TO GET FEEDBACK ABOUT MY CAR; I HOWEVER, HAD TO LEAVE A MESSAGE REQUESTING AN UPDATE ABOUT MY CAR. I RECEIVED A CALL FROM THE SERVICE DEPARTMENT AFTER 2:30 PM. SHE STATED THAT THERE WAS NO COMMUNICATION WITH THE S.D.M. MODULE AND THAT THEY WOULD NEED TO CHECK FURTHER. SHE STATED THAT TO CHECK FOR THE TROUBLE IT WOULD COST CLOSE TO $600 AND IF THEY HAD TO REPLACE THE SMD IT WOULD COST ME $980.80. I ASKED WHY I SHOULD HAVE TO PAY TO HAVE A DEFECTIVE OR DAMAGED AIR BAG SERVICED OR REPAIRED ESPECIALLY WHEN IT BE IN SAFE WORKING ORDER. THE NEXT DAY I SPOKE WITH A SUPERVISOR AT MY JOB WHO SAID THAT HE HAS THE SAME CAR, SAME YEAR AND THE SAME COLOR AS MY CAR. HE HAD THE SAME EXACT PROBLEM WITH HIS CAR WHILE IT WAS STILL UNDER WARRANTY. HE SAID THAT HIS CAR WAS IN THE SHOP ON MULTIPLE OCCASIONS WITH MULTIPLE DEALERS THEY NEVER COULD FIND OUT WHAT CAUSED THE AIR BAG LIGHT TO COME ON. HE SAID FINALLY THE AIR BAG LIGHT WENT OFF WITH NO EXPLANATION AFTER BEING SERVICE AT A DIFFERENT REPAIR SHOP FOR A DIFFERENT PROBLEM. NOW THE SIDE AIR BAG WAS RECALL FOR NOT WORKING PROPERLY. HOW CAN I FIND OUT ABOUT THE DEFECTIVE AIR BAG ASSOCIATED WITH THE 2009 CHEVROLET TRAVERSE? OR HOW MANY TIMES THIS CAR HAS BEEN IN THE SHOP FOR THE AIR BAG OR THE HISTORICAL PROBLEMS ASSOCIATED WITH THE TRAVERSE. DEALER: CHEVROLET OF JERSEY CITY 905 COMMUNIPAW AVE. JC, NJ 07304 201 793 ? 4270. *TR

HISTORY: I PURCHASED A CERTIFIED USED 2009 CHEVROLET TRAVERSE ON 10/22/2013 WITH A SERVICE CONTACT. THE VEHICLE HAS 44339 MILES. PRESENT: A FEW DAYS PRIOR TO MY CAR BEING SERVICED BEFORE A ROAD TRIP. I NOTICE WHAT TURN OUT TO BE A RED AIR BAG SERVICE LIGHT SYMBOL ON MY DASH BOARD THAT STAYS ON WHEN THE CAR IS RUNNING. ON JUNE 9TH 2015 AT 6:30 AM I DROPPED OFF MY CAR TO THE CHEVY DEALER'S SERVICE DEPARTMENT. AT 12 NOON I CALLED SERVICE TO GET FEEDBACK ABOUT MY CAR; I HOWEVER, HAD TO LEAVE A MESSAGE REQUESTING AN UPDATE ABOUT MY CAR. I RECEIVED A CALL FROM THE SERVICE DEPARTMENT AFTER 2:30 PM. SHE STATED THAT THERE WAS NO COMMUNICATION WITH THE S.D.M. MODULE AND THAT THEY WOULD NEED TO CHECK FURTHER. SHE STATED THAT TO CHECK FOR THE TROUBLE IT WOULD COST CLOSE TO $600 AND IF THEY HAD TO REPLACE THE SMD IT WOULD COST ME $980.80. I ASKED WHY I SHOULD HAVE TO PAY TO HAVE A DEFECTIVE OR DAMAGED AIR BAG SERVICED OR REPAIRED ESPECIALLY WHEN IT BE IN SAFE WORKING ORDER. THE NEXT DAY I SPOKE WITH A SUPERVISOR AT MY JOB WHO SAID THAT HE HAS THE SAME CAR, SAME YEAR AND THE SAME COLOR AS MY CAR. HE HAD THE SAME EXACT PROBLEM WITH HIS CAR WHILE IT WAS STILL UNDER WARRANTY. HE SAID THAT HIS CAR WAS IN THE SHOP ON MULTIPLE OCCASIONS WITH MULTIPLE DEALERS THEY NEVER COULD FIND OUT WHAT CAUSED THE AIR BAG LIGHT TO COME ON. HE SAID FINALLY THE AIR BAG LIGHT WENT OFF WITH NO EXPLANATION AFTER BEING SERVICE AT A DIFFERENT REPAIR SHOP FOR A DIFFERENT PROBLEM. NOW THE SIDE AIR BAG WAS RECALL FOR NOT WORKING PROPERLY. HOW CAN I FIND OUT ABOUT THE DEFECTIVE AIR BAG ASSOCIATED WITH THE 2009 CHEVROLET TRAVERSE? OR HOW MANY TIMES THIS CAR HAS BEEN IN THE SHOP FOR THE AIR BAG OR THE HISTORICAL PROBLEMS ASSOCIATED WITH THE TRAVERSE. DEALER: CHEVROLET OF JERSEY CITY 905 COMMUNIPAW AVE. JC, NJ 07304 201 793 - 4270. *TR

WATER PUMP WENT OUT (WASNT NOTIFIED IT WAS UNDER WARRANTY) HAD IT REPLACED. WATER PUMP WENT OUT AGAIN, DEALER REPLACED UNDER WARRANTY. STEERING BEGAN WHINING AGAIN AND HAVE BEEN TOLD THATS NORMAL NOTHING MORE THEY CAN DO. ATTEMPTED TO GET RE-IMBURSEMENT FROM GM FOR WATER PUMP, NEVER HEARD A PEEP BACK FROM CORPORATE REGARDING MY REIMBURSEMENT FORM I MAILED IN. BASED ON LACK OF SERVICE FROM DEALERS/GM, WHEN CAR BEGAN REVING AT HIGH RPMS AND SHIFTING HARD, NON GM MECHANIC INDICATED WAVE PLATE FAILED AND TRASHED TRANSMISSION. TRANSMISSION WAS REBUILT AND THEN BEGAN THROWING TRACTION CONTROL & BRAKE SYSTEM WARNING LIGHTS. IRONICALLY, WHEN I FOUND THIS FORUM THIS WEEK, I NOTICED GM WAS COVERING THE WAVE PLATE ISSUE, YET THEY NEVER INFORMED US VIA MAIL OR PHONE. I PAID OUT OF POCKET. UPON CONTACTING GM, THEY GRACIOUSLY WAIVED THE 105.00 DIAGNOSTIC FEE AND INFORMED ME I NEEDED A NEW MASTER BRAKE CYLINDER . CORPORATE HOWEVER, APPRECIATED MY 30 YEARS OF LOYALTY BUT WAS UNABLE TO COVER THE COST (385.00) TO REPLACE THE CYLINDER. THEY WOULD CONSIDER GIVING ME A COUPON TOWARDS THE PURCHASE OF A FUTURE GM VEHICLE. FINALLY, AFTER HAVING MY MECHANIC REPLACE THE CYLINDER (SAVING ME $$) THE TRAVERSE THREW CHECK ENGINE LIGHT AND AS A STOP SIGN WAS APPROACHED, THE BRAKES FAILED TO ENGAGE. HAD WE NOT DRIVEN OFF THE ROAD TO AVOID THE CAR STOPPED IN FRONT OF US, WE WOULD HAVE REAR ENDED THEM. LUCKILY THIS DIDNT HAPPEN TO MY WIFE WHEN SHE HAD THE KIDS WITH HER. WE LIMPED THE VEHICLE BACK TO THE MECHANIC WHO HAS FOUND THE BOOSTER IS FULL OF OIL AND HE IS STILL RESEARCHING THE CAUSE. HOWEVER, HE HAS INDICATED BASED ON THE BRAKE FAILURE HE WOULD NOT RECOMMEND MY WIFE AND KIDS GET BACK IN IT.

FOR SEVERAL YEARS I HAVE BEEN HAVING ONGOING PROBLEMS WITH THE POWER STEERING ON MY TRAVERSE. I HAVE SEEN COUNTLESS OTHER SIMILAR CLAIMS ON CHEVY FORUMS. I HAVE HAD DEALER REPLACE PARTS, BUT PROBLEMS RETURN. CHEVY OFFERED SOME OWNERS A REPAIR FOR VEHICLES UNDER 150000 MILES OR 10 YEARS, BUT NOW I HAVE GONE PAST THAT THEY REFUSE TO COVER REPAIR. THIS LOSS OF STEERING CONTROL IS UNSAFE AND A MORE PERMANENT REMEDY SHOULD BE TAKEN CARE OF ON THIS MATERIAL DEFECT FROM GM.

THIS INCIDENT OCCURRED ON A SATURDAY EVENING AS MY HUSBAND AND I WERE TRYING TO RETURN HOME AFTER BEING OUT. I WAS DRIVING AT THE TIME OF THE FAILURE. I WAS TRYING TO SPEED UP TO GAIN ACCESS TO THE HIGHWAY AND WAS ALREADY COMMITTED TO THE LANE AND I HAD OTHERS VEHICLES BEHIND ME AS WELL. THE TRANSMISSION WAS NOT GAINING SPEED AS I WAS PRESSING DOWN ON THE ACCELERATOR NOTHING WAS HAPPENING EXCEPT THE RPM'S WERE RAISING BUT NO RESPONSE FROM THE VEHICLE. WE HAD A CAR SWERVE OUT OF OUR WAY TO LET US GAIN ACCESS TO THE ROADWAY.I HAD NO MORE OF THE MERGING LANE AHEAD I HAD TO TRY AND MERGE WITH TRAFFIC.... THANK GOD MY SON WAS NOT IN THE VEHICLE THAT NIGHT!!!! AFTER DEALING WITH FRUSTRATED DRIVERS AROUND US, WE HAD FINALLY GOT ONTO THE HIGHWAY AND THE VEHICLE MADE A BANG AS IT TRIED TO CHANGE GEARS.WE STAYED IN THE RIGHT LANE AND TRAVELED TEN MILES APPROXIMATELY TO MAKE IT HOME. WHEN WE FINALLY GOT TO THE DRIVEWAY I BACKED IT IN AND IT WOULDN'T LET BACK ALL THE WAY INTO THE DRIVEWAY. REVERSE WAS FAILING AS WELL. CALLED GM ON MONDAY 6/1/15 AND THEY HAVE A SPECIAL BULLETIN ABOUT THIS PROBLEM, BUT YET THEY HAVEN'T ISSUED A RECALL!!!! WHAT IF WE HAD GOTTEN INTO AN ACCIDENT. WE BOUGHT THIS VEHICLE BECAUSE OF THE 5 * SAFETY RATING!!! I JUST HOPE THAT NO ONE ELSE FINDS THEMSELVES IN THIS SITUATION. GM IS FIXING THE "WAVE PLATE". SPECIAL BULLETIN 14404 : WHICH COVERS 3,5 AND REVERSE GEARS... WISHED WE WOULD HAVE HAD BEEN NOTIFIED OF THIS DEFECT EARLIER!!! OBVIOUSLY GM IS AWARE OF THIS SITUATION BUT STILL HASN'T ISSUED A RECALL. BUSINESS AS USUAL FOR GM.

THE SERVICE STABILITRAK LIGHT AND TRACTION CONTROL LIGHT APPEARED AND OFF. WENT ON A BUSY HIGHWAY TRAVELING AT THE SPEED AROUND 55 AND IT SUDDENLY REDUCED ENGINE POWER DOWN TO 20MPH. I AM CONCERNED ABOUT OTHERS THAT I HAVE KNOWN THIS HAPPENED TO AS IT JUST DID MY HUSBAND. NO WARNING SIGNS AT ALL. I USE THIS VEHICLE EVERY DAY TO TRAVEL TO WORK SCHOOL AND SPORTS WITH MY 4 CHILDREN. IF ANYTHING HAPPENS SERIOUSLY GM WILL BE AWARE OF IT! I THINK IT SHOULD BE A RECALL I HAVE ALREADY READ 38 MESSAGES ABOUT THE SAME THING HAPPENING.~ AS TO THAT NOTE, I WILL NEVER OWN ANOTHER TRAVERSE OR CHEVY PRODUCT AT THAT!!

ON MAY 28TH 2015, AFTER DRIVING MY VEHICLE ABOUT 100 MILES, I STOPPED TO PARK MY VEHICLE. I SHIFTED THE CAR INTO REVERSE. WHEN I ACCELERATED, THE ENGINE JUST REVVED UP. THE VEHICLE WOULD NOT MOVE. LUCKILY, THE CAR WAS PARKED IN A RELATIVELY SAFE LOCATION AND I DIDN'T NEED TO MOVE IT FURTHER. THE FOLLOWING DAY I STARTED THE CAR AGAIN, SHIFTED INTO REVERSE AND MOVED THE CAR WITH NO ISSUES. THE VEHICLE DROVE FINE, INITIALLY. AFTER THE CAR WAS WARM AGAIN, I TRIED TO PUT IT IN REVERSE AND THE SAME THING HAPPENED AGAIN, NO MOVEMENT. THIS WENT ON THROUGHOUT THE WEEKEND. ON MONDAY I CONTACTED THE DEALER AND SCHEDULED AN APPOINTMENT FOR TUESDAY. TUESDAY ON MY WAY TO THE DEALER THE SAME ISSUE HAPPENED, BUT THIS TIME IT WAS WHEN I WAS ACCELERATING BETWEEN 30 AND 40 MILES PER HOUR.

AT LOW SPEEDS, ESPECIALLY WHILE BRAKING, THE POWER STEERING FAILS. THIS HAS CAUSED SEVERAL CLOSE ACCIDENTS. THE LOSS OF STEERING ONLY OCCURS AT LOW SPEEDS; FOR EXAMPLE WHILE TURNING INTO A DRIVEWAY, DRIVING A STORE PARKING LOT, OR MAKING A TURN AT A TRAFFIC LIGHT.

STEERING IS LOUD. HARD TO TURN. APRIL 09, 2015 DEALERSHIP STATED MY STEERING GEARS WERE LEAKING AND NEEDED RACK AND PINION REPLACED. QUOTED $1785. IT'S DIFFICULT TO STEER, LOCKS UP AND IS QUITE UNSAFE. CHEVY SHOULD REPAIR THIS ISSUE AT NO COST DUE TO THE SAFETY CONCERNS AND THE THOUSANDS AND THOUSANDS OF COMPLAINTS.