2020 CHEVROLET TRAVERSE Complaints

The exhaust broke under 2020 traverse with 41365 miles allowing fumes to come up through the floor into cabin. You have a repair notice # N212356540 for this problem on 2019 traverse and # N222385510 on the 2021 traverse ...dealer says my 2020 is not covered. Please let me know why.

The exhaust pipe and muffler developed a hole in both exhaust components at less than 32k miles. This is a known design issue for the model as a previous model year had a special coverage adjustment on 03/2022 [XXX] . It is apparent this is a design flaw that wasn't fixed for the 2020 model year. GM has only offered 50% of repair costs. I am requesting the NHTSA to open review of exhaust failure for the 2020 model year of Chevrolet Traverse, GMC Acadia, and Cadillac XT6 that are equipped with the 3.6 liter V6 engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Chevrolet Traverse. The contact stated that while the vehicle was shifted into reverse(R), the back over prevention camera screen was black. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the video module needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 36,000.

The contact owns a 2020 Chevrolet Traverse. The contact stated while starting the vehicle, the check engine warning light illuminated with a loud sound coming from the exhaust. Additionally, there was an abnormal odd odor entering the cabin of the vehicle. The contact became aware that the front mounting bracket for the exhaust was fractured. The dealer was contacted and stated that the vehicle was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 106,000.

The contact owns a 2020 Chevrolet Traverse. The contact stated that after starting the vehicle, there was a loud rumbling sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who diagnosed that the front driver’s side exhaust pipe weld had fractured. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 56,000.

The contact owns a 2020 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle made rattling sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front exhaust pipe needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to Special Coverage Program: N222385510 (Front Exhaust Pipe); however, the vehicle was not covered by the Special Coverage Program. The failure mileage was approximately 65,000.

The contact owns a 2020 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the contact stated that while parked, the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that there were fractured brackets that rubbed holes into the exhaust pipe and front muffler. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Number: N222385510 (Front Exhaust Pipe). The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

Vehicle all of a sudden started sound loud when accelerating on a trip home. Vehicle is 58K miles. Upon investigation, the vehicle was loud when starting as well. Mechanic determined front pipe under driver side had rusted and broken. Was told there is no recall, not covered under purchased extended warranty - $600 to repair. This should not happen on a vehicle this age. There are similar complaints about the same issue for the 2020 model.

The contact owns a 2020 Chevrolet Traverse. The contact stated while driving approximately 65-70 MPH, the check engine warning light illuminated. There was an abnormal gurgling and bubbling sound heard. The vehicle was taken to the local dealer where it was diagnosed that the exhaust pipe bracket had fractured and there was an exhaust leak. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 83,000.

Since Oct 2022, my backup camera has been intermittently working (it doesn’t work most of the time). I have taken it to the dealership and they replaced the coaxial cable in February 2023 but the problem keeps persisting. I have taken it to the dealership a total of 4 separate incidents and the problem has been reproduced and confirmed by the service tech each time. This last time, I was informed there was three codes showing up so they were not sure what the problem was. I was told that even though the service representative saw that the camera wasn’t working when the technician came it was working so they couldn’t do anything. I was told to bring the vehicle back when it did it again. It has constantly not been working properly since I brought it home. When the camera doesn’t work a a red triangle and a circle with a line through it displays on the screen. I feel as this is putting my safety as well as others safety at risk every time it doesn’t function properly. The inability to use my back up camera reduces my ability to see behind the vehicle. This increases the risk of a crash, injury or property damage when the vehicle is backing up. I have not been involved in any incidents but there have been a few near misses.