2012 CHEVROLET TRAVERSE Complaints

THE VEHICLE HAS 86K MILES AND IS 6 YEARS OLD. OVER THE PAST FEW WEEKS WE HAVE NOTICED A SIMILAR ISSUE AS OTHERS I HAVE READ ABOUT. THE TRACTION CONTROL LIGHT GOES ON....THE DOORS LOCK/UNLOCK....AND THE ENGINE ESSENTIALLY DECELERATES FROM 60+ DOWN TO 30-40 MPH QUICKLY. I HAVE HEARD THAT THE THROTTLE BODY MAY NEED TO BE REPLACED. WE ARE GOING TO TRY THAT AND IF THAT WORKS, GREAT. IF IT DOESN'T, NOT GOING TO GET ANOTHER CHEVY. THIS IS DANGEROUS...AND COULD EVENTUALLY CAUSE SERIOUS INJURY OR DEATH.

WHEN TURNING ONTO A ROAD, FROM A COMPLETE STOP, THE VEHICLES STEERING COMPLETELY LOCKED, REQUIRING IMMEDIATE REVERSE TO AVOID COLLISION OR NOT END UP OFF THE SIDE OF THE ROAD. IF A VEHICLE WAS BEHIND US PREVENTING REVERSE THERE WOULD HAVE BEEN AN ACCIDENT.

USED MY AUTO START ON 12/24/2017 PARKED AT A HOTEL VISITING FAMILY, WHEN GOT IN VEHICLE ENGINE LIGHT ON. HAD IT CHECKED ON 12/26/2017 AND INFORMED TIMING CHAIN ISSUE. ESTIMATE GIVEN OF $3400 AT A CERTIFIED CHEVY DEALERSHIP. NOTIFIED GM CUSTOMER CARE AFTER BACK AND FORTH E-MAILS NOTIFIED ME THEY WOULDN'T DO ANY COST ASSISTANCE AS WARRANTY IS UP.

THE STABILITY/TRACTION CONTROL LIGHT COMES ON AND THE ENGINE POWER REDUCES.WHEN I TOOK TO THE MECHANIC NOTHING SHOWS ON THE COMPUTER AS WRONG OR HAS BEEN WRONG. WHILE THIS IS HAPPENING THE CRUISE CONTROL WONT WORK AND I HAD TO PUSH REALLY HARD ON GAS PEDAL. THIS HAS HAPPENED 3 TIMES SO FAR

PROBLEM STARTED AT 48,000 MILES ENGINE MISFIRES, DROPS POWER WHEN TRAVELING AT HIGH RATE OF SPEED, SERVICE AIRBAG, SERVICE STABILIZER WARNING MESSAGES COME UP ON DASHBOARD ALONG WITH ALL WARNING LIGHTS. EXTREMELY DANGEROUS WHEN TRAVELING AND REDUCED POWER OCCURS. CHEVROLET AND SERVICE DEALERSHIP ARE NOT STANDING BEHIND VEHICLE AND CANNOT FIND ISSUE TO REPAIR THE VEHICLE. I FEEL AS THOUGH THERE NEEDS TO BE A RECALL AS THIS COULD CAUSE A DEADLY ACCIDENT WHEN DROPPING TO TWO ENGINE CYLINDERS WHILE DRIVING

I DO NOT KNOW IF THIS IS A TAKATA PROBLEM BECAUSE I WAS INFORMED THAT TAKATA WENT BANKRUPT. ON NOVEMBER 1, 2017 I TOOK MY SUV INTO GEORGE NAHAS CHEVROLET DEALER DUE TO MY PROBLEM . I INFORMED THEM THAT MY AIRBAG LIGHT WENT ON AND OFF. I THOUGHT IT WAS AN ELECTRICAL PROBLEM BECAUSE I CAN REACH UNDER MY SEAT AND MOVE THE WIRES AND THE LIGHT WOULD GO OFF. THEY CHARGE ME $199.90 FOR A DIAG AND LATER INFORMED ME THAT IT WAS A POOR CONNECTION. I DROVE THE CAR AND A FEW DAYS LATER THE LIGHT WENT ON AGAIN. I TOOK MY CAR IN AGAIN AND I THOUGHT THEY FIXED IT THIS TIME BUT AGAIN A FEW DAYS LATER THE LIGHT WENT ON AGAIN. BACK AGAIN TO NAHAS CHEVROLET AND THIS TIME AFTER WAITING HOURS THEY TOLD ME THAT I NEEDED TO REPLACE THE AIRBAG AND IT WILL COST ME $1,037.90. I WAS NOT A HAPPY CAMPER. I DECIDED NOT TO PAY $1,037.90 BECAUSE THE CAR WAS A 2012. I ASKED THE MANAGER TO REFUND MY $199.90 BECAUSE AFTER THE FIRST REPAIR IT WASN'T FIX AND THEN AFTER THE SECOND ATTEMPT I HAD THE SAME PROBLEM. AFTER THE 3RD TIME I MET WITH THE SERVICE MANAGER, MY CONVERSATION WITH HIM WAS SINCE NATAKA WENT BANKRUPT NO OTHER NOTIFICATIONS WOULD BE GIVEN. IN MY OPINION NOW CHEVY OR THE DEALER NOW CARRIES THE RESPONSIBILITY TO REPAIR THE AIRBAG PROBLEM. I HOPE YOU UNDERSTAND MY PROBLEM AND AGREE WITH ME THAT THE DEALER HAS TO FIX MY PROBLEM.

VEHICLE IS REGISTERED IN MONTANA, ONE OF THE STATES LISTED IN RECALL #12V151000, RE: WINDSHIELD WIPERS BECOMING INOPERABLE IN COLD WEATHER. CHECK SHOWS MY VEHICLE IS NOT SUBJECT TO THIS RECALL, BUT MY PROBLEM MATCHES IT EXACTLY. CONDITIONS, -12DEG AND LIGHT SNOW. VEHICLE HAS BEEN IDLING ABOUT 10 MIN WITH DEFROSTER ON. I BRUSHED OFF WINDSHIELD AND CLEARED COME ICE THAT HAD COLLECTED ON THE WIPER BLADES AND AT THE BASE OF THE WIPER ARMS. WHEN I GOT IN THE VEHICLE AND TURNED ON THE WIPERS, THE ARMS WOULD NOT MOVE. I PURCHASED THE VEHICLE USED 6 MONTHS AGO, SO I DON'T KNOW IF THIS HAS HAPPENED BEFORE. I BELIEVE THE ONLY PRIOR OWNER WAS ALSO IN MONTANA.

THE TAIL GATE LIFT ASSIST NO LONGER WORKS, TO LIFT IT I'M LIFTING THE WHOLE WEIGHT OF THE TAILGATE. IT WON'T STAY OPEN, SO I HAVE TO HOLD IT UP WHILE TRYING TO PUT SOMETHING IN THE BACK. THERE IS A RECALL ON THIS FOR THE TRAVERSE, BUT MY VIN DOES NOT APPEAR TO BE INCLUDED.

THIS INCIDENT OCCURRED TWICE. DRIVING DOWN THE FREEWAY AT FREEWAY SPEEDS, A LOUD CLUNK WAS HEARD, THE VEHICLE JERKED, CHECK ENGINE LIGHT APPEARED, CHECK STABILITRAX AND TRACTION CONTROL MESSAGES APPEARED AND STABILITRAX DISABLED, SPEEDOMETER REMAINED FROZEN AT SPEED THIS INCIDENT OCCURRED. WHILE DRIVING TO SAFE LOCATION TO STOP, VEHICLE APPEARED TO BE STUCK IN A SPECIFIC GEAR THAT IS LOWER THAN NORMAL FOR FREEWAY DRIVING, RPMS WERE MUCH HIGHER THAN NORMAL. WHEN ATTEMPTING TO ACCELERATE FROM A STANDSTILL, VEHICLE APPEARS TO HAVE NO POWER (PROBABLY DUE TO ACCELERATING FROM 0 MPH IN A HIGHER GEAR). I TOOK VEHICLE TO BOWMAN CHEVROLET SERVICE CENTER FOR ATTENTION AND THEY WERE UNABLE TO DUPLICATE THE INCIDENT THOUGH THEY DID STATE THAT THEY SEE ERROR CODES IN THE SYSTEM FOR LOSS OF COMMUNICATION. AFTER TESTING AND TROUBLESHOOTING FOR UP TO 2 WEEKS, SERVICE DEPARTMENT STATED THAT THEY ARE UNABLE TO DETERMINE THE CAUSE OF THE ERROR BUT DURING THEIR TESTING THEY FOUND THE BATTERY NEEDS TO BE REPLACED. ASSISTANT MANAGER OF THE SERVICE CENTER STATES THAT A BATTERY REPLACEMENT MAY OR MAY NOT FIX THE PROBLEM. I MADE A CASE (#[XXX]) WITH CHEVROLET BUT THE ADVISER RECEIVED INFORMATION FROM THE DEALERSHIP THAT WAS FALSE AND STATED THERE WAS NOTHING FURTHER HE COULD DO. THE INFORMATION HE RECEIVED FROM THE DEALER IS THAT THEY WERE WAITING FOR ME TO AUTHORIZE CHARGES FOR ADDITIONAL DIAGNOSIS. I DID AUTHORIZE BOWMAN CHEVROLET TO REPLACE THE BATTERY. MY CONCERN IS THAT I AM NOW TAKING BACK A CAR THAT IS A SAFETY HAZARD AND ALLOWING MY WIFE TO DRIVE, AND DAUGHTER TO RIDE IN, THIS VEHICLE THAT HAS A KNOWN ISSUE. LUCKILY FOR US THE ISSUE OCCURRED AT NIGHT WHEN THERE WAS NO ONE ON THE ROADS BUT IF IT OCCURRED DURING RUSH HOUR IT COULD CAUSE AN ACCIDENT. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2012 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE WHILE ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.