2018 CHEVROLET TRAVERSE Complaints

ISSUE 1 WHEN YOU STOP DRIVING THE TRAVERSE, PLACE IT IN PARK AND HIT THE BUTTON TO TURN OFF THE ENGINE, IT WILL SHUT OFF THE ENGINE BUT NOT THE ELECTRONICS. THE CAR DISPLAYS 'ACTION REQUIRED SHIFT TO PARK' EVEN THOUGH THE SHIFTER IS IN PARK WITH THE RED P LIT UP. YOU CANNOT TURN OFF THE VEHICLE UNTIL YOU REPEATEDLY START THE VEHICLE, PLACE IT IN DRIVE THEN BACK TO PARK. EVENTUALLY IT WILL WORK CORRECTLY. IT ALSO SEEMS TO CLEAR IF I SHIFT ALL THE WAY DOWN TO L THEN BACK TO PARK. ISSUE 2 RANDOMLY (BUT OFTEN) WHEN YOU START THE VEHICLE AND SHIFT IT INTO DRIVE THERE IS A LONG DELAY BEFORE THE VEHICLE SHIFTS IN GEAR. YOU SHIFT TO D AND HIT THE GAS AND THE ENGINE REVS LIKE IT'S IN NEUTRAL. LOOKING AT THE DISPLAY THE D KEEPS FLASHING THEN EVENTUALLY IT WILL STOP FLASHING AND THE VEHICLE WILL GO IN GEAR. THIS IS HAPPENING MORE AND MORE FREQUENTLY.

MY VEHICLE'S TRANSMISSION IS LAGGING. IT SOMETIMES WON'T GO WHEN IN DRIVE AND GIVEN GAS. THE ENGINE WILL REV UP BUT WON'T MOVE. IT SHIFTS HARD AS WELL. THE SHIFT TO PARK INDICATOR COMES ON WHEN THE VEHICLE IS IN PARK AND NOT MOVING. THE RADIO SCREEN SOMETIMES WON'T TURN OFF OR ON, LIKE IT'S FROZE. WHEN I TURN THE VEHICLE OFF AND ALL POWER IS OFF, I CAN WALK IN THE HOUSE AND ABOUT 4 MINUTES LATER MY RADIO COMES ON BY ITSELF. EVEN IF THE RADIO IS POWERED OFF. THE VOLUME WILL ONLY GO UP TO 32-36, AS FAR AS SOUND, WHILE THE RADIO SCREEN SHOWS 63. IT'S NOT LOUD AT ALL! WHEN I TURN THE VOLUME BUTTON DOWN, THE RADIO INCREASES VOLUME BUT STILL ISN'T AS LOUD AS BEFORE. IT HAS LESS THAN 30,000 MILES ON IT AND IT'S VERY UPSETTING. I'VE ALREADY HAD TO PUT IN THE SHOP TO REPLACE ONE FAULTY PART ALREADY.

SLOWED DOWN FOR STOP LIGHT AND TRIED TO ACCELERATE AND ENGINE, TRANSMISSION AND ACCELERATOR FELT DISENGAGED, ENGINE BACKFIRED, CAR HESITATED AND JOLTED FELT TRANSMISSION DISENGAGED. THIS WAS ON A STREET.

TL* THE CONTACT OWNS A 2018 CHEVROLET TRAVERSE. WHILE ATTEMPTING TO TURN INTO A PARKING LOT, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO HAMPTON CHEVROLET (757-325-9604, LOCATED AT 1073 W MERCURY BLVD, HAMPTON, VA 23666) WHERE THE TECHNICIAN PERFORMED A DIAGNOSTIC TEST AND FOUND CODES P0014 AND P0024. THE MANUFACTURER WAS MADE AWARE OF THE CODES AND ADVISED THE TECHNICIAN TO CLEAR THE CODES AND RETURN THE VEHICLE TO THE CONTACT. THE TECHNICIAN ACTED ACCORDINGLY. THE CONTACT STATED THAT THE MANUFACTURER AND THE TECHNICIAN STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE CONTACT INSISTED THAT THE VEHICLE WAS NOT REPAIRED AND UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 4,571.

DRIVING LATE AT NIGHT WITH FAMILY DOWN A STATE HIGHWAY/CITY STREET WITH SOME STOPLIGHTS AND ROTARY, VEHICLE SUDDENLY SEEMS TO BE INTERMITTENTLY LOSING POWER OR TRANSMISSION SLIPPING WHEN DRIVING. WHEN GIVING GAS ENTERING ROTARY, INTERMITTENT SLIPPING/POWER LOSS (LIKE A SKIPPING POWER/SLIPPING TRANSMISSION) WORSENED - FELT GREATER LOSS OF POWER AND FOR SLIGHTLY LONGER PERIODS. NOTED ENGINE LIGHT CAME ON. WORSENING INTERMITTENT POWER FAILURE/SLIPPING/HESITATION/JERKING CONTINUED WHEN GIVING GAS TO ENGINE FOR ~1/4 MILE UNTIL PULLED INTO SHOPPING MALL PARKING LOT. FELT LUCKY TO BE ABLE TO REACH LOT, CALLED FOR FLATBED TOW TO DEALER. DEALER HAD VEHICLE FOR 1 WEEK, AND WHEN ASSESSMENT COMPLETE, REPORTED DTC P0011, P0014, P0021 AND P0024 CAM CODES. THEY VISUALLY INSPECTED WITH NO CONCERNS, TEST ACTUATOR SYSTEM OPERATING. SEARCH FOR BULLETINS REVEALED DOCUMENT 5251270 WITH NO REPAIR YET FOR ANOMALY, WHICH DESCRIBES "SOME CUSTOMERS MAY COMMENT THAT THE SES [SERVICE ENGINE SOON] LAMP IS ILLUMINATED. THIS LAMP MAY HAVE COME ON BY ITSELF OR IN SOME CASES, THE CUSTOMER MAY EXPERIENCE DRIVABILITY ISSUES SUCH AS A STALL, LURCH, STUMBLE, HESITATION OR POWER LOSS AFTER AN AUTO STOP/RESTART." NOTES TECHNICIAN MAY FIND THE ABOVE LISTED CODES. CAUSE IS LISTED AS "A SOFTWARE ANOMALY THAT ALLOWS THE 'VERIFY SYNC' STATUS TO NOT RESTART AND REACH FULL 'SYNC' WHEN THE ENGINE RESTARTS. THE ECM THEN REPORTS ACTUAL CAM POSITIONS AS '0' WHILE IT CONTINUES TO COMMAND THE ACTUATORS TO MOVE RESULTING IN ENGINE ROUGHNESS AND/OR DRIVABILITY CONCERNS (AS STATED ABOVE) WITH THE POSSIBILITY OF SETTING MULTIPLE CAM PHASER PERFORMANCE DTCS." INSTRUCTIONS ON THE BULLETIN ARE TO CHECK AND CLEAR CODES AND RETURN VEHICLE TO CUSTOMER. BULLETIN CREATED ON 5/7/2018 WITH 5 UPDATES SINCE. BROUGHT VEHICLE BACK TO DEALER DUE TO CONCERNS OF LACK OF FIX AND SAFETY WHEN RECURS, DEALER UNABLE TO REPLICATE.

CAR HAD ABOUT 10000 MILES AND IN TWO SEPARATE OCCASIONS HAS STALLED, STEERING WHEEL HAD STOP WORKING, COULDN'T STEER, CAR TURNS OFF WHEN STOPPED AT TRAFFIC LIGHTS, ALRMS GO OFF AND DEALER JUST SAYS THEY CAN ONLY REPROGRAM THE COMPUTER, NO REPAIRS AVAILABLE. ON A THIRD TIME BRAKING SYSTEM ALARMS WENT OFF AND DEALER HAD TO REPLACE THE BRAKING SYSTEM. VEHICLE HAS ALWAYS FAILED WHILE IN MOTION. DEALER AND MANUFACTURER WILL BE RESPONSIBLE IF SOMEONE GETS HURT BECAUSE THIS CAR DOES NOT FUNCTION AS IT SHOULD.

I HAD STOPPED FOR A RED LIGHT ON A CITY STREET. THE AUTO STOP WAS ON (STOPS THE ENGINE IDLING) AND WHEN I ATTEMPTED TO GO AFTER THE LIGHT TURNED GREEN, I WOULD PRESS THE ACCELERATOR AND THE CAR WOULD LURCH FORWARD, THEN DO NOTHING, LURCH FORWARD, THEN NOTHING AND THE ENGINE LIGHT CAME ON. I GOT IT INTO THE NEAREST PARKING LOT AND TURNED IT OFF. I RESTARTED THE CAR, THE ENGINE LIGHT REMAINED ON AND THEN I HAD THE CAR TOWED TO THE LOCAL CHEVROLET DEALERSHIP. THE DEALERSHIP LOOKED AT THE CAR, SAID IT WAS A "KNOWN ISSUE" IN CARS OF THIS MAKE AND MODEL YEAR, BUT THEY DIDN'T HAVE A FIX FOR IT YET. THEY TOLD ME THEY CLEARED THE ERROR CODES AND TO KEEP DRIVING IT AND LET THEM KNOW WHEN IT HAPPENED AGAIN. I SAID I WAS CONCERNED ABOUT IT DOING AGAIN AND ME POSSIBLY BEING HIT BY SOMEONE WHO EXPECTED MY CAR TO MOVE AND THE DEALERSHIP SAID MY OTHER CHOICE WAS NOT TO DRIVE IT UNTIL THE SOFTWARE FIX WAS AVAILABLE; HOWEVER, THEY COULD PROVIDE NO TIMEFRAME ON WHEN OR IF A FIX WOULD BE AVAILABLE.

IN EARLY APRIL 2019, APPROXIMATELY THE FIRST WEEK OF APRIL, I WAS DRIVING THE TRAVERSE ON A HILL AND STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN, I ATTEMPTED TO STEP ON THE GAS AND PULL FORWARD, BUT THE CAR ROLLED BACKWARDS. I LOOKED DOWN TO SEE IF I WAS IN REVERSE, BUT THE CAR WAS IN DRIVE. THIS SPECIFIC INCIDENT OCCURRED A TOTAL OF TWO TIMES. ON APRIL 23, 2019 AROUND 9:40 AM I WAS DRIVING AND MY CAR STALLED MULTIPLE TIMES DURING THIS TRIP. I WAS NOT SURE IF THE CAR WAS GOING TO MAKE IT TO MY FINAL DESTINATION. THE CHECK ENGINE LIGHT ILLUMINATED. ON APRIL 24, I RECEIVED A CALL FROM THE DEALERSHIP. THE DEALERSHIP INFORMED ME THAT THE CAR SHOWED 4 'CODES'. P0011 'A' CAMSHAFT POSITION ' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1 P0014 'B' CAMSHAFT POSITION ' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 1 P0021 'A' CAMSHAFT POSITION ' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 2 P0024 'B' CAMSHAFT POSITION ' TIMING OVER-ADVANCED OR SYSTEM PERFORMANCE BANK 2 THESE CODES REPRESENTED A SOFTWARE PROBLEM RELATED TO THE ENGINE. TIM INFORMED ME THAT ACCORDING TO THE GM BULLETIN (PIP5568E OR DOCUMENT ID# 5251270), THE RECOMMENDATION IS TO DELETE THE CODES AND THAT THERE IS NOT A SOFTWARE SOLUTION TO THE PROBLEM AT THIS TIME. THE DEALERSHIP INFORMED ME THAT BECAUSE OF THE SEVERITY OF THE SYMPTOMS I WAS EXPERIENCING RELATED TO THE CODES HE DID NOT FEEL COMFORTABLE WITH THE RECOMMENDATION FROM THE GM BULLETIN AND HE WOULD BE ESCALATING THE ISSUE TO THE GM DISTRICT MANAGER. THE ULTIMATE RESULT IS THAT THEY WANT TO DELETE THE CODES AND HAVE ME COME PICK UP THE CAR AS THERE IS NO SOLUTION TO THE ISSUE AT THIS TIME.

ON A NORMAL SUNNY AFTERNOON AFTER ABOUT DRIVING FOR 20 OR SO MILES, WE WERE APPROACHING A RED LIGHT IN A LINE OF TRAFFIC AT A BUSY INTERSECTION, THE VEHICLE APPEARED TO START SLIGHTLY JERKING AS I WAS COMING TO A STOP. ONCE STOPPED THE STOP/START FUNCTION OPERATED. UPON RELEASING THE BRAKE TO ACCELERATE THRU THE INTERSECTION THE VEHICLE STARTED JERKING AND LURCHING UNCONTROLLABLY THEN SHUT DOWN COMPLETELY, THE INSTRUMENT PANEL WENT DARK. I COULD NOT GET THE CAR OUT OF THE LINE OF HEAVY TRAFFIC, I HAD TO PUT IT IN PARK RIGHT IN THE MIDDLE OF THE ROAD AND TRY THE START BUTTON. THANKFULLY THE VEHICLE STARTED, THE CHECK ENGINE LIGHT CAME ON AND STAYED ON BUT THE VEHICLE APPEARED TO BE RUNNING NORMAL AGAIN AND WE WERE ABLE TO PROCEED. THIS WAS VERY UPSETTING AND DANGEROUS AS IT OCCURRED IN HEAVY TRAFFIC AT AN INTERSECTION. I TOOK IT BACK TO THE DEALERSHIP THE NEXT DAY (I BOUGHT THIS VEHICLE USED 2 WEEKS PRIOR, THIS WAS ONLY MY 2ND TIME DRIVING IT AND I HAD ONLY PUT 70 MILES ON IT IN THE 2 WEEKS I HAD IT). THE CURRENT MILEAGE IS APPROX. 25,600. THE HARD CODE THE DEALER RETRIEVED NOTED A CAMSHAFT SENSOR ISSUE. THE SENSOR WAS NOTREPLACED, I WAS TOLD THAT GM IS AWARE OF THIS PROBLEM AND WOULD BE ISSUING A RECALL BUT THEY ARE NOT SURE WHEN. THEY SAID IT WAS A COMPUTER PROGRAM ISSUE. I AM VERY CONCERNED FOR OUR SAFETY WHILE OPERATING THIS VEHICLE AS THEY SAID THE ISSUE MAY OR MAY NOT HAPPEN AGAIN. ONSTAR SENT ME AN EMAIL NOTIFYING ME THAT MY 2018 CHEV TRAVERSE HAD AND ENGINE/TRANSMISSION ISSUE AND TO TAKE IT TO THE DEALER ASAP . THANK YOU ONSTAR, I AM VERY AWARE OF THE ISSUE AND IT WAS ALREADY AT THE DEALER BUT I APPRECIATE THAT YOU ALSO RECOGNIZE THAT THERE WAS A PROBLEM. HOPING GM DOES SOMETHING VERY SOON, THIS IS A $50,000 VEHICLE WITH ONLY 25K MILES ON IT AND IT IS NOT SAFE TO OPERATE UNDER THESE CONDITIONS.

TRANSMISSION LIGHT CAME ON, CAR STARTED EXCESSIVELY JERKING AND STALLING (VEHICLE WAS IN MOTION ON A CITY STREET WHILE TURNING AND DRIVING STRAIGHT) TOOK INTO DEALERSHIP AND SAID GM DOES NOT HAVE A 'FIX' FOR THIS PROBLEM AND IT'S CURRENTLY UNDER INVESTIGATION. THERE ARE 'CONCERNS WITH ALL 4 OR PAIRS OF CAMSHAFT POSITION SYSTEM PERFORMANCE DCTS P0011 P0014 P0021 AND P0024. DEALERSHIP CLEARED CODES AND WE WERE TOLD 'CHANCES ARE IT WON'T HAPPEN AGAIN'