2000 CHEVROLET VENTURE Complaints

WHEN I BOUGHT THE CAR (10/04/00) THE HORN INTERMITTENTLY DIDN'T WORK. ON 3/14/01 I BOUGHT A REPLACEMENT HORN RELAY (P/N 12088567) AT THE DEALER & TOLD THE SERVICE DEPT OF THE PROBLEM & THAT I WOULD WAIT UNTIL IT PERMANENTLY DIDN'T WORK. THAT DIDN'T SOLVE THE PROBLEM. I ASSUMED THEY NOTED THAT ON MY SERVICE RECORD. THE PROBLEM CONTINUED & I HAD THEM LOOK AT IT 12/14/01 DURING WHICH TIME THEY SAID THEY TIGHTENED SOME LOOSE CONNECTIONS. THE PROBLEM CONTINUED & ON 9/5/02 I BROUGHT IT BACK. THEY ROAD TESTED THE VEHICLE & REPORTED THAT THE HORN INITIALLY DIDN'T WORK BUT STARTED TO WORK AGAIN BEFORE THEY GOT IT BACK TO THE GARAGE. THEY CLEANED SOME CONNECTIONS BUT THE PROBLEM PERSISTS. TODAY, I CONTACTED CHEVROLET CUSTOMER SERVICE WHO TOLD ME THAT I HAD TO PAY FOR A DIAGNOSTIC TEST (WHEN THE HORN WASN'T WORKING, OF COURSE, WHICH IS PROBABLY LESS THAN 5% OF THE TIME) & WOULD PROBABLY HAVE TO PAY FOR ANY SUBSEQUENT REPAIRS. I BELIEVE THAT, SINCE I WAS SOLD A VEHICLE WITH A DEFECTIVE PIECE OF SAFETY EQUIPMENT, THE MANUFACTURER HAS THE RESPONSIBILITY TO RECTIFY THE SITUATION, REGARDLESS OF HOW MANY MILES ELAPSED SINCE THE PROBLEM OCCURRED (AT 0 MILES). I COULDN'T PREDICT WHEN THE PROBLEM WOULD OCCUR SO IT WAS IMPOSSIBLE TO SCHEDULE A SERVICE DATE.*AK

CHILD SEAT BUCKLE OF CHEST RETRACTOR BROKE FROM CARSEAT WHILE TRAVELING. MANUFACTURER IS AWARE OF PROBLEM.*AK

KEY WAS PUT INTO IGNITION BY A CHILD, AND CHILD WAS ABLE TO PUT VEHICLE INTO REVERSE WITHOUT HAVING TO PRESS ON BRAKES, CAUSING VEHICLE TO ROLL BACK, AND ALMOST HIT ANOTHER CHILD. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK

WE HAVE A BUILT IN CHILD RESTRAINT SEAT IN THE MIDDLE ROW OF OUR VAN. I NOTICED THAT THE CLIP THAT SITS BY A CHILDS CHEST DID NOT WORK PROPERLY. I COULD PULL IT APART BY GIVING A LITTLE TUG ON IT. I BROUGHT IT TO THE DEALERS ATTENTION AND THEY REPLACED THE SEAT. I THEN TESTED IT TO MAKE SURE IT WOULD WORK AND THE SAME THING OCCURRED, I WAS ABLE TO PULL IT APART JUST BY TUGGING ON IT. THE DEALER TOLD ME THAT UNDER HIGH IMPACT IT WOULD LOCK UP. I TOLD THEM I DIDN'T FEEL CONFIDENT WITH THAT ANSWER AND THEY THEN INFORMED ME THAT GM GAVE THEM THIS INFORMATION. I WAS IN A ROLL OVER ACCIDENT WHERE MY VEHICLE ROLLED THREE TIMES AND WHEN I TURNED AROUND AFTER THE ACCIDENT I SAW MY 3 YR OLD SONS SEAT BELT WAS UNLATCHED. I BELIEVE IF THIS WAS A HEAD ON ACCIDENT MY SON WOULD HAVE BEEN OUT THE WINDOW. I"M GLAS I KEPT HIS COAT OVE HIS SHOULDERS AND LOCKED IN THE SEAT WITH HIM BECAUSE THIS MAY HAVE BEEN WHAT SAVED HIS LIFE. THIS IS ALL IN A POLICE REPORT WITH 2 PASSENGER WITNESSES. AS SOON AS I GOT HOME I BROUGHT THIS TO NEWBERRY MOTORS AND GM'S ATTENTION. BOTH PLACES IGNORED ME AND ACTED AS IF THERE WASN'T A PROBLEM. FINALLY AFTER OUR 3RD ATTEMPT AT TRYING TO GET SOMEONE TO LISTEN AT GM WE GOT A CALL BACK FROM A GM REPRESENTITIVE. THIS GENTLEMAN OWNS THE EXACT TYPE OF VEHICLE, WENT HOME & TESTED HIS AND FOUND HIS FAILED IN THE SAME WAY. HE THEN CALLED AROUND TO OTHER DEALERSHIPS AND FOUND ALL FAILED IN THE SAME WAY. THEY TOLD US TO GO OUT AND BY A NEW CHILD SEAT AND THEY WOULD REIMBURSE ME, BUT I HAVE NOT HEARD BACK FROM GM ON THIS MATTER. MY ACCIDENT WAS 3/2002. MY CONCERN IS THAT I'M GOING TO HEAR ABOUT A KID THAT WAS NOT AS FORTUNATE AS MY SON. GM DID SAY THEY WERE GOING TO RESEARCH FURTHER AND ISSUE SOME SORT OF RECALL, BUT AS I SAID I HAVE NOT RECEIVED ANYTHING FURTHER ON THIS MATTER. I WOULD THINK THAT CHILDRENS SAFETY WOULD BE A LITTLE BIT MORE IMPORTANT TO THEM. I WOULD HOPE THAT SOMEONE WOULD DO SOMETHING QUICKLY! THANK YOU! *AK

WINDOW ON SLIDING DOOR ON DRIVER'S SIDE HAD SHATTERED FOR NO KNOWN REASON. VEHICLE WAS PARKED, AND BOTH FRONT SIDE WINDOW WERE CRACKED OPEN. DEALER AND MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMERS MIDDLE TIP FINGER FROM HIS LEFT HAND WAS CUT OFF BY REMOVING MIDDLE BENCH SEAT FROM VEHICLE. DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED AT THIS TIME. *AK *TT

EQUIPMENT: CARRIER THAT HOLDS SPARE TIRE BROKE WHILE DRIVING AND TIRE DROPED OFF INTO TRAFFIC. COULD HAVE CAUSED AN ACCIDENT.*AK

VEHICLE IDLES VERY HIGH AND ACCELERATES ON ITS OWN. VEHICLE HAS BEEN TAKEN TO DEALER 3 TIMES, NO PROBLEM WAS FOUND.*AK VEHICLE WILL ACCELERATE UP TO 20 MPH WITHOUT EVER TOUCHING THE ACCELERATOR. *JG

AS YOU CAN SEE THE VAN HAS MINIMAL MILEAGE WITH MULTIPLE REPAIRS. REPORTED DIRECTLY VIA E-MAIL TO CHEVROLET. ALSO RECEIVED A FILE NUMBER AND SENT COPIES OF REPAIRS DIRECTLY TO CHEVROLET. THE LAST E-MAIL WAS SENT 5/23 BECAUSE MY VAN HAD A PUDDLE OF GASOLINE 2 FT WIDE AND 1 1/2 FT LONG UNDERNEATH IT. COULD HAVE TAKEN OUT CHILDREN, HOME AND VAN ITSELF. DEALER CLAIMS IT IS A FAULTY GAS TANK. WILL BE REPLACING WITH NEW. VEHICLE LIVES AT DEALER. NOT ENOUGH SPACE TO TELL THE "LEGEND OF THE LEMON"*AK

HARNESS CLIP DOESN'T STAY CLIPPED. SMALLEST TUG OF HARNESS STRAP THE CLIP COMES ON CLIPPED. *AK