2017 CHEVROLET VOLT Complaints

Currently, two two issues are ongoing with my 2017 Chevrolet Volt Premier. I took my Volt to Epic Chevrolet in Sacramento, CA, on August 9, 2024, because the "Propulsion Power Is Reduced" warning and the "Service Park Assist System" warning came on with the "Check Engine" light. After diagnosis I was informed that the "EGR Valve" has failed; however, Chevrolet cannot procure the EGR Valve to repair my Volt and it is now October 14. I have been coordinating with Chevrolet Customer Assistance who continue to inform me that they are looking for the part but cannot provide it - apparently this part has been redesigned. This is the third time in 12 months that the Volt has been in for repair, all under warranty, for charging and propulsion related issues. On August 23, 2023, the Volt was in the shop for 15 days getting the "Battery Energy Control Module" replaced under warranty. On [XXX], one week after being repaired, my car would not start and had to be towed. That time the "Hybrid Battery Disconnect Relay Assembly" failed and was in the shop for 14 days, again repaired under warranty. This time, my car has been in the shop for 66 days waiting for an EGR Valve that, per Epic Chevrolet, is covered under warranty. It is unacceptable for Chevrolet to warranty its cars but not have the parts to perform the repair and let owners continue to pay loans on a car, insure a car, and have financial hardships for not having a car. I am not confident that, once fixed, something else will not go wrong. Plus, I was quoted $1,160 to fix the safety issue of the Parking Collision Warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My BECM failed and should be covered under the N23243268 special coverage. For some reason, GM is saying that the special coverage does not apply to my VIN despite the fact that I am experiencing the exact failure that this special coverage is supposed to cover and it is during the covered years of 2016-2018 where this issue is known to be common.

Automation-On 10.1.24 my car stopped working. It would turn on, but would not shift. It was also showing my EV was fully charged but the EV miles read 0. My husband came and plugged my car in and saw that when I turned the car on it read "shift to park" Also the codes from my OnStar app read "Lithium Ion Battery"- Issue found in High Voltage battery. "12 volt battery needs attention" 10.2.24 we called GM to report issues and referenced N232432680 (BCEM). We were informed that even though we can read diagnostic reports on OnStar it needed to be confirmed from a certified GM dealership that they could not confirm this is the warranty issue if they did not 1st had the certified dealership share their diagnostic report. Bergstrom shared it sounded like BECM that is under warranty. They continued to share it didnt look good and the VIN was not in the system to be covered. Shared the minimum amount we would pay was $440 for the 2 issues for labor/diagnostics.10.4.24 we called GM to file a report we were given a case manager to work our case. 10.8.24 received call from case manager shared no warranties seen on file. I asked for this to be documented and emailed to me, I was told she could not share this information other than this phone call. Bergstrom called saying the car was ready to pick up, cleared codes/no issues, drove 26 miles with no codes. Shared GM never seen/heard anything like this and had no advise/help to offer. Shared only charged for 1 hour of labor. Asked for trade in for car. Was given price $1,200 under trade in value. Cause due to car not safe, potential issues. No documentation shared, nothing to show issues, car is clean/cleared to drive they had no answer than my car was fine but was not able to give lowest amount for trade in due to issues

At least 4 times in the past 1.5 years, my car has given the message “propulsion power is reduced” at random times. Each time after receiving this message, the car engine begins making a loud noise and the acceleration is greatly reduced, forcing me to drive at a slower speed until the message goes away. The most recent time it happened, in Aug 2024, it was late at night in an area with little to no cell service and I was genuinely terrified the car would just shut down, as I knew this model has done the same to other Volt owners. Thankfully, I did make it home, but this is something that has happened more times than I’m comfortable with, and I fear the day it happens again and puts others at risk. It has not received any further inspection other than the yearly state inspection, which is up to date.

Just purchased and not a week in it dies after I have charged it. I was in drive, at a red light when all of a sudden the car dies. No warning whatsoever. Was not able to turn it on afterwards. Had to get towed to my local Chevrolet dealership that has not been able to fix it for the last month with no ETA on a fix.

On July 21st, 2024, the Exhaust Gas Recirculation (EGR) valve failed. It blows the “Non Walk Home” F03 fuse, resulting in the check engine light and a “Propulsion Power is Reduced” warning message. The vehicle is not to be driven in this condition. The EGR valve is included in the Emission Warranty Parts List and the PZEV Emission Control System Defect Warranty (15yr/150,000mi) is active on the vehicle. The vehicle has been to two Chevrolet service centers, Mission Bay Chevrolet on July 22nd and Kearny Mesa Chevrolet on August 6th without successful repair. They explain that the EGR valve part is on backorder and have no estimate for its availability. The vehicle has been at the Kearny Mesa Chevrolet service department for 55 days. Having the vehicle suddenly and unexpectedly enter a diminished propulsion mode at freeway speeds is unsafe.

Airbag warning light illuminated on dash. Vehicle no longer registered the passenger in the front passenger seat. Dealer states diagnostic code indicates OCCUPANT POSITION DETECTION SYSTEM SENSOR is faulty. None in stock and no expected delivery date. Until part is repaired/replaced the vehicle will not detect a front seat passenger so the front seat passenger airbags will NOT deploy in a collision. Dealer states cost of repair to be in excess of $1,100!!

While driving on the highway there was sudden power loss with a message on the display stating "propulsion reduced" and had to pull over.

As I understand it, the EGR valve failed causing the car to shut down suddenly on the highway. Apparently by blowing the "walk home" fuse. The EGR valve has been unavailable from GM worldwide since Oct 2023 and there is no estimate when it will, if ever, be available.

Reduced propulsion message appears on the dash and car lost propulsion on the highway. The EGR blew a fuse and the car enters the walk home mode. This problem should be covered under warranty but my dealership says it is not covered. This issue causes the car not to be able to drive. Chevy is back ordered for the part and there is no estimate of when the part will be available. They apparently do not make the part anymore and there is no fix. Th EGR seems to have bad soldering and blows the fuse #3.