2012 CHRYSLER 300 Complaints

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 30 MPH, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD AUTOMATICALLY WITHOUT BEING DEPRESSED. THE VEHICLE ACCELERATED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE HAD TO BE PLACED IN NEUTRAL FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 145,000. THE VIN WAS NOT AVAILABLE. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT

I SPOKE WITH THE SERVICE DEPARTMENT AT GANELY CHRYSLER AURORA (FIRST JIM, THEN MAT). I REQUESTED AN APPOINTMENT REGARDING THE ALTERNATE RECALL. JIM STATED THAT SINCE THIS RECALL IS OVER A YEAR OLD, AND THE DEALERSHIP ONLY GETS ONE PART AT A TIME, I WOULD HAVE TO CALL IN A COUPLE OF WEEKS TO SEE IF THEY ARE ABLE TO REPAIR MY VEHICLE. I CALLED ANOTHER DEALERSHIP AND WAS TOLD THAT I WOULD ACTUALLY HAVE TO BRING THE VEHICLE IN SO THEY COULD LOOK AT MY PART NUMBER AND ORDER THE PART IF THEY DO NOT ALREADY HAVE IT ON HAND. SINCE THIS WAS NOT WHAT JIM STATED I CALLED GANELY AURORA BACK AND SPOKE TO MAT. MAT CONFIRMED WHAT THEY OTHER DEALERSHIP TOLD ME AND SAID THAT HE DID NOT KNOW WHY JIM TOLD ME TO CALL BACK IN A COUPLE OF WEEKS. AN ELECTRICAL ISSUE COULD BE VERY DANGEROUS AND DEALERSHIPS SHOULD NOT GIVE CUSTOMERS THE RUN-A-ROUND OR KNOWINGLY PROVIDE INCORRECT INFORMATION.

MY RECALL ON MY CHRYSLER 300C WENT OUT THE ALTERNATOR BEFORE THEY HAD THE PART TO FIX IT AND NOW MY MONITOR WENT OUT CAUSE OF IT. I WAS LUCKY IT WAS IN FRONT OF MY HOUSE WHEN IT DIED

2012 CHRYSLER 300. CONSUMER WRITES IN REGARDS TO T-36 ALTERNATOR SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS

RE: EXPERIENCE RECALL T36: I WAS TAKING AN EXIT OFF RAMP FROM THE HIGHWAY WHEN I COULD SMELL A BURNING SMELL. THE ABS, BATTERY AND CHECK ENGINE LIGHT STARTED BLINKING. MY SPEEDOMETER WAS MOVING UP AND DOWN, MY SCREEN STARTED BLINKING, WINDSHIELD WIPERS WENT ON ON ITS OWN AND MY CAR JUST LOCKED UP AND ALL LIGHTS COMPLETELY WENT OFF. STEERING AND BRAKES WAS NOT OPERABLE. AS I CAME DOWN THE HILLED RAMP I PULLED OVER (STEERING WHEEL) WAS HARD TO STEER, HOPING AND PRAYING THAT I DIDN'T HIT THE LIGHT POLE THAT WAS APPROX. 10 FT AWAY. THANK GOD THE CAR CAME TO A COMPLETE STOP ABOUT 5 FT AWAY FROM THE LIGHT POLE. I WAS NOT ABLE TO PUT THE CAR IN THE PARK POSITION. I CALLED ROADSIDE ASSISTANCE AND THE TOW TRUCK GUY COULDN'T GET THE CAR INTO NEUTRAL IN ORDER TO TOW IT! HE HAD TO OPEN UP SOMETHING BY THE SHIFTER TO FORCE IT TO GO INTO NEUTRAL. GOT TO THE DEALERSHIP AND THEY QUOTED ME A $160 DIAGNOSTIC FEE. FOUND THAT THE PROBLEM WAS THE ALTERNATOR WHICH ALSO KILLED MY BATTERY. MY CAR WENT TO THE DEALERSHIP AT ABOUT 10:30AM. THE SHUTTLE SERVICE BROUGHT ME TO WORK. BY 3PM I DIDNT GET ANY PHONE CALL REGARDING THE STATUS ON MY CAR, I CALLED THEM TO CHECK. THEY SAID IT WAS THE T36 RECALL -THE ALTERNATOR IS FAULTY THAT THEY WILL TRY TO GET THE NEW ALTERNATOR COVERED WITHOUT ME HAVING TO PAY ANYTHING OUT OF POCKET. THE CAR WOULDN'T BE ABLE TO BE REPAIRED UNTIL THE NEXT DAY. WELL TODAY IS THE NEXT DAY, THEY WILL REPLACE THE ALTERNATOR FREE OF CHARGE BUT IT'LL STILL BE A DEFECTIVE ONE BECAUSE I WILL STILL HAVE TO COME BACK TO THE DEALER "WHEN THEY GET THE RIGHT ALTERNATOR" AND REPLACE IT AGAIN! THIS MEANS I WILL STILL BE DRIVING MY "UNSAFE" CAR THAT COULD GET ME IN AN ACCIDENT OR BURN UNTIL THE NEW PART COMES OUT!!THIS IS TOTALLY RIDICULOUS! I CALLED THE DEALER MONTHLY PRIOR TO THIS HAPPENING TO NO AVAIL. I FEEL LIKE THEY SHOULD PROVIDE ME A RENTAL CAR UNTIL THE "RIGHT PART" COMES IN!

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED ONCE. WHILE THE VEHICLE WAS IN REVERSE, IT FAILED TO MOVE FORWARD AND STARTED TO SMOKE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

TL* THE CONTACT OWNED A 2012 CHRYSLER 300. WHILE DRIVING 25 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE AND VEERED OFF THE RIGHT SIDE OF THE ROAD. THE VEHICLE FLIPPED OVER THREE TIMES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY AND DEEMED DESTROYED. RICHARDSON MOTORS IN HIGHLAND, INDIANA WAS MADE AWARE OF THE CRASH. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. EWALD CHRYSLER DODGE JEEP RAM IN FRANKLIN, WISCONSIN WAS MADE AWARE OF THE FAILURE AND REPLACED THE SEAT BELT PRETENSIONERS IN FEBRUARY OF 2017; HOWEVER, THE FAILURE RECURRED. UPON A SECOND ASSESSMENT, THE DEALER STATED THAT THE WIRING HARNESS WAS FAULTY IN THE DRIVER' S SEAT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.