2013 CHRYSLER 300 Complaints

TL* THE CONTACT OWNS A 2013 CHRYSLER 300. THE CONTACT STATED WHILE DRIVING AT 30 MPH, A NOISE EMITTED, AND THE VEHICLE ENTERED INTO BATTERY SAVING MODE. THE CONTACT INSPECTED THE VEHICLE AND SMOKE EMITTED AT THE ALTERNATOR AREA. THE FIRE DEPARTMENT WAS PRESENT AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS A MOBILE DIAGNOSTICIAN AND HAD THE VEHICLE TOWED TO A REPAIR FACILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) WAS NOT FINALIZED AND WAS UNCERTAIN IF THE VIN WOULD BE INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

PUMPING GAS AT THE SERVICE STATION AND A PASSERBY TOLD ME MY CAR WAS LEAKING GASOLINE THIS IS WHILE I WAS PUMPING IT. I IMMEDIATELY STOP AND DROVE THE CARE HOME. I GOING TO CONTACT THE DEALER. JUST WANT TO KNOW ARE THERE ANY REPORT OF THIS TYPE ENTERED? CAR WAS IN PARK AT THE GAS STATION.

TL* THE CONTACT OWNS A 2013 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 10 MPH, THE BATTERY SAVER MODE WARNING INDICATOR ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL ODOR COMING FROM UNDER THE HOOD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. WHILE THE VEHICLE WAS STATIONARY, IT WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO STEW HANSEN OF DES MOINES, IOWA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,101.

CHRYSLER ISSUED A RECALL FOR ALL 2011 THROUGH 2014 CHRYSLER 300 MODELS DUE TO AN INTERNAL PARTS FAILURE ON THE ALTERNATOR. ON JUNE 9, 2017 MY VEHICLE WAS STATIONARY WHEN ATTEMPTING TO START THE VEHICLE. I RECEIVED A RESERVE POWER ENABLED ERROR MESSAGE AND PROMPTLY TURNED THE VEHICLE OFF. UPON RESTARTING THE VEHICLE I HEARD A WHINING NOISE UNDER THE HOOD. I ONCE AGAIN TURNED THE VEHICLE OFF AND OPENED THE HOOD. I THEN NOTICE THE ALTERNATOR WAS ON FIRE WITH SIGNIFICANT SMOKE. AFTER 30 MINUTES OF SEVERE SMOKE AND FLAME FROM THE ALTERNATOR THE VEHICLE HAD NO POWER AT ALL. I HAD THE VEHICLE TOWED TO A DEALER WHICH REPLACED THE ALTERNATOR AND THE BATTERY BECAUSE THE ALTERNATOR HAD BURNED UP THE BATTERY ALONG WITH INTERNAL COMPONENT FAILURE ON THE ALTERNATOR. I PAID THE DEALER $ 1,274.09 FOR THE REPAIR. THE DEALER STATEMENT INDICATED INTERNAL FAILURE ON THE ALTERNATOR. 4 WEEKS LATER CHRYSLER ANNOUNCED A RECALL ON THE 2011 THROUGH 2014 CHRYSLER 300 ALTERNATOR FOR "INTERNAL COMPONENT FAILURE COULD CAUSE ALTERNATOR TOTAL FAILURE AND FIRE". CHRYSLER IS REFUSING TO ACKNOWLEDGE MY VEHICLE UNDER THIS RECALL STATING THAT THE CHRYSLER 300 IS THE ONLY MODEL IMPACTED USING A 160 AMP ALTERNATOR AND THAT MY VEHICLE, A CHRYSLER 300 S MODEL USES A 180 AMP ALTERNATOR AND IS NOT COVERED UNDER THIS RECALL. ALL THE WHILE THE WRITE UP IN THE RECALL NOTICE MATCHES THE EXACT WRITE UP FROM THE TECHNICIAN WHO REPAIRED MY VEHICLE AT A CHRYSLER DEALERSHIP 4 WEEKS PRIOR TO THE RECALL ANNOUNCEMENT. I WOULD LIKE FOR CHRYSLER TO ACKNOWLEDGE THE FAILURE IN MY ALTERNATOR, WHICH CAUGHT ON FIRE, AS COVERED UNDER THIS RECALL AND REFUND ME MY $ 1,274.09 DUE TO VEHICLE SAFETY ISSUE.

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT OBSERVED SMOKE FROM THE HOOD OF THE VEHICLE. THE CONTACT CALLED FIELDS CHRYSLER (LOCATED ON 750 TOWNE CENTER BLVD, SANFORD, FL 32771), BUT NO APPOINTMENT WAS SCHEDULED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD HAVE SOMEONE CONTACT HER TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.

THE FRONT DASH IS A LEATHER STITCHED DASH THAT HAS STARTED TO IMPEACH ON THE FORWARD VISION THROUGH THE FRONT WINDSHIELD. IT IS ON THE FARTHEST FORWARD PART OF THE CAR AND STARTING TO SLOWLY GO UP FARTHER WITH TIME. THIS HAS HAPPENED OVER TIME WHILE TURNING DRIVING AND ALL ROAD CONDITIONS

ON 20170731 MY 2013 CHRYSLER 300S SHOWED BATTERY SAVER INDICATOR ON IGNITION. IT ALSO EMITTED A FUNNY SMELL. I PARKED THE VEHICLE. AAA CAME OUT, AND THE TECHNICIAN CHANGED THE BATTERY. WHEN THE CAR WAS STARTED. WHAT THE TECHNICIAN IDENTIFIED AS THE ALTERNATOR STARTING SMOKING AND GLOWING. IT HAD BEEN THE SOURCE OF THE SMELL. HE HAD TO THROW HIS WATER ON IT TO PUT IT OUT. I READ AN ARTICLE CNBC.COM FROM 20170714 SAYING CHRYSLER 300 VEHICLES HAD ALTERNATOR FIRE RISKS: HTTPS://WWW.CNBC.COM/2017/07/14/FIAT-CHRYSLER-RECALLS-1-POINT-33-MILLION-VEHICLES.HTML . I NEVER RECEIVED NOTIFICATION FROM CHRYSLER OF SUCH A RECALL EVEN THOUGH THE LOCAL SERVICE OFFICE HAS HAD MY ADDRESS AND PHONE NUMBER FOR ABOUT A YEAR. AFTER TOWING TO CHRYSLER SERVICE IN SAN JOSE, THE SERVICE MANAGER IN SAN JOSE AND THEIR ONLINE CHAT HELP PERSON SAID THAT THE RECALL DIDN'T APPLY TO MY SPECIFIC VEHICLE. ADDITIONALLY, THE REP REFUTED THAT THE ANNOUNCED RECALL WAS FOR AN ALTERNATOR EVEN THOUGH THE ARTICLE CLEARLY SAYS "THE AUTOMAKER IS ALSO RECALLING 565,000 VEHICLES TO REPLACE THEIR ALTERNATORS BECAUSE OF FIRE RISKS. THE COMPANY SAID HOT AMBIENT TEMPERATURES COULD LEAD TO PREMATURE DIODE WEAR, MAY RESULT IN A BURNING ODOR OR SMOKE, COULD IMPACT THE ANTI-LOCK BRAKING SYSTEM OR LEAD TO ENGINE STALLS." THIS IS EXACTLY WHAT I EXPERIENCED AND THE ARTICLE SAYS IT APPLIED TO MY YEAR MAKE AND MODEL OF VEHICLE. I NEED TO MAKE SURE CHRYSLER/DODGE IS FOLLOWING UP ON THIS ISSUE BECAUSE PEOPLE COULD DIE. NOT ONLY AM I ON THE HOOK FOR $1K IN COSTS FOR SOMETHING THAT LOOKS LIKE A MANUFACTURER HAZARD. I ALSO DON'T KNOW IF RELATED EXAMINATION/REPLACEMENT WILL OCCUR ON MY VEHICLE... I NEED TO KNOW THAT PROPER PRECAUTION IS TAKEN. FOR REFERENCE THE AAA CONTRACTED TECHNICIAN WAS FROM GREAT AMERICA TOW IN SAN JOSE, CA. I CAN PROVIDE A REFERENCE NUMBER FOR HIS VISIT IF CONTACTED. HE MAY PROVIDE MORE USEFUL OBSERVATIONS.

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT HAD TO CLIMB OUT OF THE FRONT PASSENGER SIDE WINDOW TO EXIT THE VEHICLE DUE TO THE LOSS OF POWER PREVENTING THE DOORS FROM UNLOCKING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO PALMER DODGE (LOCATED AT 11460 ALPHARETTA HWY ROSWELL, GA 37706 (770) 410-1111) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS DRAINED AND THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. WHILE DRIVING 20 MPH, THE VEHICLE LOST POWER AND ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL ODOR COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TOWED TO WEAVER BROTHERS MOTORS (LOCATED AT 2035 S WHEELER ST, JASPER, TX 75951) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 09/06/17*LJ *CN