2013 CHRYSLER 300 Complaints

FROM JUST AFTER A FEW DAYS OF PURCHASE, ON ALL THE SUSPENSION PARTS, THERE IS TONS OF RUST EATING AWAY AT THE SUSPENSION OF MY BRAND NEW CAR. THIS ISSUE IS ON EVERY SINGLE CHRYSLER 300 BEING SOLD. AND EVERY SINGLE CHRYSLER 300 IS IN DANGER. THE FRONT AND REAR SUSPENSION IS ON A TICKING TIME BOMB TO RUST, AND BREAK APART. THE RETAINING RING AROUND THE BOTTOM OF THE BALLJOINT, THE METAL HOLDING IT ON, CAN BE SCRAPED RIGHT OFF. I HAVE EMAILED CHRYSLER, THEY HAVE NO COMMENT. YOU CAN VISIT A LOCAL CHRYSLER DEALER RIGHT NOW, AND NOTICE THIS ISSUE. MULTIPLE CONSUMERS ON CHRYSLER300SFORUMS.COM RECOGNIZE THIS ISSUE, AND HAVE TRIED TO COMMUNICATE WITH CHRYSLER ABOUT IT SIMPLY PUT, THE SUSPENSION WAS NOT COATED PROPERLY IN PAINT... AND BRITTLES RIGHT OFF. EACH PART NEEDS TO BE REPLACED. ESPECIALLY THE CONTROL ARM BUSHING RINGS, AND TIE-ROD END RETAINING RINGS. SMALLER PARTS SUCH AS THESE, WILL COLLAPSE UNDER GREAT PRESSURE I HAVE VIDEOS, AND PICTURES THAT DOCUMENT THESE FINDINGS. ALONG WITH MULTIPLE CONSUMERS WITH THE SAME ISSUES. DO NOT LET SOMEONE DIE OVER THIS ISSUE!!!! FILE A RECALL TO CHRYSLER TO REPLACE OUR SUSPENSION AND ALL AFFECTED PARTS! *TR

MY MOON ROOF EXPLODED ON MY 2013 CHRYSLER 300S. I BOUGHT IT IN AUGUST AND ON NOVEMBER 5TH THIS OCCURRED. I WAS DRIVING 65MPH DOWN THE FREEWAY AND HEARD A LOUD EXPLOSION THAT I INITIALLY THOUGHT WAS A TIRE BUT THE WIND I HEARD WAS COMING FROM ABOVE ME WHEN MY MOON ROOF WAS CLOSED. MY MOON ROOF SHADE WAS CLOSED AND I COULD HEAR SOUNDS OF WIND AND GLASS FALLING ONTO IT. I DID NOT SEE ANY DEBRIS COMING AT ME WHEN THIS OCCURRED. IF MY MOON ROOF WASN'T CLOSED I WOULD HAVE BEEN SHOWERED WITH GLASS. I PULLED OFF AT THE NEAREST EXIT TO TAKE PICTURES OF THE DAMAGE AND CALLED IN TO HAVE AN OFFICER SHOW UP TO FILE A POLICE REPORT. PICTURES SHOW THE GLASS BOWING IN AN UPWARD FASHION. I HAVE FOUND MULTIPLE INCIDENTS AND CLAIMS SIMILAR TO MINE ON THE INTERNET. I WILL NEVER DRIVE WITH MY MOON ROOF SHADE OPEN WHILE THE GLASS IS CLOSED. I HAVE A WIFE AND TWO LITTLE GIRLS 3YRS AND 9 MONTHS THAT IF THIS HAPPENED AGAIN WHILE THEY WERE IN THE CAR WOULD BE A CATASTROPHE. I REGRET THAT I PURCHASED THE MODEL WITH A MOON ROOF. BEING THAT THERE ARE SO MANY PEOPLE WRITING ABOUT THESE EXPLOSIONS, I WOULD LIKE TO SEE SOMETHING MAKE IT TO THE MEDIA THE SAME WAY THAT SUV ROLLOVERS DID YEARS BACK ENSURING THAT CONSUMERS KNEW OF A GREAT DANGER THAT COULD COME UNTIL MANUFACTURERS PAID MORE ATTENTION TO THE ISSUE AT HAND. MY DEALERSHIP TOLD CHRYSLER THAT THEY WERE UNABLE TO IDENTIFY WHAT CAUSED THE EXPLOSION / GLASS BREAKAGE. THE EXPLOSION AND GLASS SHATTERING CAUSED PAINT DAMAGE TO THE CAR AS WELL. BEING THAT MY DEALERSHIP TOLD CHRYSLER THAT THEY COULD NOT VERIFY THE CAUSE, CHRYSLER'S STANCE IS THAT THEY ARE NOT WILLING TO DO ANYTHING. AFTER SEEING THE AMOUNT OF INCIDENTS SIMILAR TO MINE ACROSS MULTIPLE MAKES AND MODELS OF VEHICLES, I FEEL ADDITIONAL AWARENESS SHOULD BE GIVEN TO CONSUMERS REGARDING SUN / MOON ROOFS. MANUFACTURES SHOULD TAKE MORE RESPONSIBILITY ON THIS. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER 300C. THE CONTACT STATED THAT A LOUD TICKING NOISE WAS HEARD FROM THE LEFT SIDE OF THE ENGINE COMPARTMENT WHEN INITIALLY STARTING THE ENGINE. THE TICKING NOISE WAWS MORE PROMINENT WHEN STARTING THE VEHICLE IN COLDER TEMPERATURES AND COULD ALSO BE HEARD WHEN ACCELERATING AND IDLING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200. ## VIN PASSED ## CHRYSLER 300C 2013 ##

WENT THRU A DRIVE THRU MY VENT WAS OPEN SO I DECIDED TO CLOSE IT & THE ENTIRE GLASS SHATTERED! I CALLED THE DEALERSHIP & THEY SAID DROP IT OFF. THE ASST. MGR CALLED ME BACK MON. & ASKED WHAT HAPPENED, I TOLD HIM. THE NEXT DAY HE CALLED & SAID THEY FOUND THE PROBLEM, A PIECE OF PAPER THAT I WROTE GPS DIRECTIONS 2 WEEKS PRIOR WAS STUCK IN THE MECHANISM. I WAS LIKE, A PIECE OF PAPER? I WENT TO THE DEALERSHIP TO HAVE THEM SHOW ME THE PAPER. I TOLD THEM THERE WAS NO WAY THAT PIECE OF PAPER THAT WAS IN THE CUBBY IN FRONT OF THE SHIFT LEVER: FLEW PAST MY HEAD FOLDED 2 MORE TIMES & STUCK IN THE VENT MECHANISM, THUS SHATTERING THE GLASS. THE PAPER (5"X 8") HAD ONLY BEEN IN THE CAR FOR 2 WEEKS & WAS FOLDER IN 1/4'S NOT 16THS. I SAID THERE IS NO WAY THAT PIECE OF PAPER FLEW PAST MY HEAD, FOLDED 2 MORE TIMES (WAS NOW 1.5" X 2") & STUCK IN THE MECHANISM. THEY SAID BECAUSE OF THIS IT IS NOT UNDER WARRANTY. I'VE TALKED TO FRIENDS, INSURANCE COMP (LOCAL & MAIN AGENT), 6 OTHER MECHANICS (2 AT OTHER CHRYSLER DEALERSHIPS), ALL SAY BOGUS! THE INS. ADJUSTER SAID IN HIS 30 YRS HE HAS NEVER HEARD OF SUCH A THING OR DID HE BELIEVE IT! I BOUGHT THE CAR DEC. 2012, IT HAS 4800 MILES SO I'M APPALLED! I ADDED TO THE EDMUNDS FORUM & RECEIVED A REPLY FROM THE 'HOST' OF THE FORUM: #160 OF 161 RE:2013 CHRYSLER MOONROOF GLASS SHATTERED [BHERTZ300] BY [XXX] HOST NOV 15, 2013 (12:01 PM), REPLYING TO: BHERTZ300 (NOV 13, 2013 5:46 AM) WOW. THAT HAS TO BE THE MOST BIZARRE "BLAME" STORY I'VE SEEN IN THIS DISCUSSION. THERE ARE A LOT OF INSTANCES OF DEALERSHIP SERVICE PERSONNEL BLAMING THE INCIDENT ON THE OWNER DROPPING SOMETHING ON THE SUNROOF, OR SOMETHING SPONTANEOUSLY FALLING FROM THE SKY ONTO THE SUNROOF, BUT THIS IS DEFINITELY THE FIRST "MAGIC PAPER" EXCUSE I'VE SEEN! IT'S A SHAME THAT EITHER SERVICE PERSONNEL ARE BLAMING IT ON AN OUTSIDE FORCE, OR DON'T KNOW ABOUT POTENTIAL DEFECTS IN GLASS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER 300 C. WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO INCREASE SPEED DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE TORQUE CONVERTER MAY HAVE TO BE CHANGED. THE DEALER REPLACED THE TRANSMISSION FILTER AND SOLENOID. THE FAILURE RECURRED AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,957.

CHRYSLER MANUFACTURE IS AWARE AND HAS ACKNOWLEDGED THE SAFETY ISSUE PERTAINING TO THE LIGHTING OR RATHER THERE THE LACK OF LIGHTING. WHAT IS IT GOING TO TAKE FOR SOMETHING TO BE DONE ?? FATALITIES . I WAS ASSURED THAT THEY WOULD RESOLVE THE ISSUE HOWEVER I AM STILL DRIVING A CAR THAT I PAID GOOD MONEY FOR AND CAN'T DRIVE AT NIGHT. I TOOK MY CAR BACK TO THE DEALERSHIP ON THREE OCCASIONS FOR THEM TO ADJUST THE HEADLIGHTS AS THERE IS NO LIGHTING TO THE LEFT OR RIGHT SIDES IN RURAL AREAS. AFTER THE 2ND ATTEMPT TO CORRECT THE PROBLEM UNSUCCESSFULLY ONE OF THE TECHNICIANS THAT WORKED AT THE DEALERSHIP MET ME THE NEXT EVENING AT NIGHT AND SAW FOR HIMSELF AND HE REPORTED TO HIS BOSSES THAT THERE WAS A VERY SERIOUS PROBLEM. THE DEALERSHIP ADVISED AND GAVE CONTACT INFO TO DIRECTLY CONTACT CHRYSLER THIS WAS ON 6/27/13 THE FOLLOWING DAY RECEIVED EMAIL AND A PH. CALL STATING THAT THE DESIGN TEAM AT CHRYSLER EXAMINED THE IDENTICAL MODEL AND ACKNOWLEDGED THERE WAS A DEFINITE SAFETY ISSUE ASSIGNED A CASE# AND QUOTE " THERE IS IN FACT A FACTORY DEFECTIVE FLAW/CHARACTERISTIC IN THE DESIGN OF THE CAR PERTAINING TO ITS HEADLIGHTS" UNQUOTE . I HAVE ALMOST RAN OVER A MOTHER AND CHILD OUT WALKING, I HAVE BEEN IN 2 DITCHES AND A INCH FROM GOING INTO THE RIVER NOT TO MENTION THE ANIMALS. THERE IS NO EXCUSE FOR DRAGGING THEIR FEET IT WAS EXPLAINED TO ME THAT WITH IT BEING A LUXURY CAR THEY DIDN'T HAVE ENOUGH COMPLAINTS AS LUXURY CARS WERE SELDOM ON RURAL ROADS ESPECIALLY AT NIGHT . I AM A DISABLED VETERAN BEEN THRU A LOT AND IT WOULD BE A SHAME TO MEET MY MAKER DUE TO THE SELF ABSORBED EXEC'S AT CHRYSLER . I FILL CERTAIN THAT THEY WOULDN'T FOR A SECOND PAY FOR A VEHICLE THAT COULDN'T BE SAFELY DRIVEN AT NIGHT. I HAVE ALL OF THE DATES AND P.O.C.'S THE CASE # ASSIGNED BY CHRYSLER PLEASE RESOLVE THE ISSUE BEFORE IT TAKES AN INNOCENT LIFE IF IT HASN'T ALREADY.. *TR

TL- THE CONTACT OWNS A 2013 CHRYSLER 300 EQUIPPED WITH A WEBASTO HOLLANDIA SERIES 740 AFTER MARKET SUN ROOF. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE SUN ROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 36,200. THE VIN WAS NOT AVAILABLE. KMJ

06/25/2013 VEHICLE STALLED AT 60 MPH, COMPLETE ENGINE FAILURE FORCING ME OFF ROAD. 3485 MILES ON NEW VEHICLE TOWED TO DEALER, STATED REPAIRED GEAR RATIO, TEST DROVE 25 MI AND CORRECTED PROBLEM. 07/18/2013 4000 MILES ON NEW VEHICLE DRIVING HOME FROM DINNER WITH 2 AND 4YR OLD CHILDREN IN BACKSEATS, 60 MPH CAR STALLS, COMPLETE ENGINE FAILURE ONCE AGAIN. ALMOST REAR ENDED BY PASSING DRIVER WHILE ATTEMPTING TO SHOULDER VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER 300. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM SEPARATE FROM THE VEHICLE DUE TO RUST. THE CONTACT STATED THAT NONE OF THE SAFETY FEATURES ALERTED THE CONTACT OF A POTENTIAL FAILURE IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO VEER TO THE LEFT AND CRASH INTO A GUARD RAIL. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS TAKEN. THE CONTACT STATED THAT THE REAR DIFFERENTIAL WAS ALSO COMPLETELY RUSTED. THE VEHICLE WAS TOWED BACK TO THE DEALER AND REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 5,219. *TR

THERE WAS NO CRASH BUT THERE IS A HUGE SAFETY ISSUE. THE HEADLIGHTS ON THE CAR ARE THE WORSE I'VE EVER ENCOUNTERED (OWNER 12 CARS). WHEN YOU TURN THE CORNER ON A UN LIT STREET THERE IS A BIG BLIND SPOT LEFT AND RIGHT. I HAVE ALMOST ALREADY HIT 3 PARKED CARS CLOSE TO THE CORNET BECAUSE YOU CANNOT SEE THEM NOR THE CURB. EVEN DRIVING ON A ROAD IT LOOKS LIKE THERE ARE BLINDERS ON THE LIGHTS LEFT AND RIGHT. CHECKED WITH THE DEALER AND THERE ARE NO ADJUSTMENTS TO BE MADE. I DON'T UNDERSTAND HOW THIS HUGE SAFETY ISSUE ESCAPED EVERYONE'S ATTENTION. CAN YOU PLEASE RESPOND TO THIS ISSUE. *TR