2020 CHRYSLER PACIFICA Complaints

The stop start system on my 2020 Chrysler. Pacifica has been malfunctioning since 2021, I’ve taken this car into the dealer multiple times, and replaced the batteries that should’ve been covered by Warranty but weren’t and my car recently died completely, and had to be jumped only have to replace the battery changed again. I have complained about noises in the dashboard that sounds like ticking, and dealer says that’s not covered by warranty even though my car only has 50,000 miles on it, and at 13,000 miles, when I told them about it, they didn’t do anything about it. The electrical system will completely shut off, lights and warnings will turn on, and after pulling fuses, the system will start The vintage seats on the driver side have not worked for three years, I have informed the dealer about that and was at 15,000 miles and they still did not fix it after complaining every time I went in they finally said “it wasn’t covered under warranty anymore” even though I had complained about it and all the above when we were covered by the warranty. We even purchased an extended warranty when purchasing the car and it’s like jumping through hoops for them to actually look up what is actually covered and every a fight every time for them to not charge me what we already paid for!

Both 2nd row quad seats have failed. The lever for leaning the seat forward pulls a cable that has a large spring in a plastic housing that fails. It failed on both seats within the same day in a hot weather environment. After failure, the seats both slide and tilt without the ability to lock into position. This is a HUGE safety concern as it provides no restraint to the occupant. There are hundreds of accounts of this same issue on forums and reddit posts and highly documented the part that is failed. I have taken to a dealer for repair but fear it will happen again if the part has not been redesigned by Stellantis. There is no warning to this failure so it can happen at any time. Thankfully we were at home when it failed and not stranded somewhere else. With the hundreds of instances I have read accounted online, it is SHOCKING that this is not a recall yet.

While driving, received "service power steering" warning, followed by intermittent outage of the power steering. The power steering cuts in and out at uncertain times, so I will be taking a corner using a lot of force on the steering wheel because the power steering isn't working, when it will suddenly start working again, and cause me to oversteer. So far this hasn't caused an accident, but it most definitely could.

We were traveling 70 mph down a steep incline and suddenly the vehicle, a Chrysler Pacifica Hybrid, displayed the warning "Pull Over - Vehicle Will Shut Off Soon" and immediately the vehicle lost all motive power. I was able to pull over to the side of the road safely. This is the second time this has occurred. The first time a Chrysler dealership did not fix the problem. The code pulled was P0A43 related to the 03A recall.

Power steering has failed on 2 occasions while driving. Fault code was set and dealer confirmed fault codes using scan tool. Power steering returned after a few seconds of driving. This vehicle has an electric power steering pump. Fault code listed a communication failure between the power steering controller and body ecu. Dealer service department could not duplicate the problem and returned the vehicle to us saying there was nothing further they could accomplish. It is a dangerous situation losing power steering while driving. Warning icon did appear on our on screen driver display.

We were driving and the vehicle displayed "Pull Over, Vehicle will Shut off Soon" along with a check engine light. Fortunately we were almost home and the vehicle made it to our house before shutting off. We took it to the dealer and the dealer claimed they were not able to reproduce the issue or see any problems with the vehicle, despite it losing motive power.

The windshield fogs up when it is raining. I will drive for about 30 minutes before it fogs up. Usually the cabin air is blowing through the vents and when the windshield begins to fog I turn on the defroster. It will only work if the heat is turned way up, and the blower is set at the highest setting. When I stop at a traffic light the defroster sounds like it is still blowing but the windows fog up until I cannot see out. I have used my hand to clear a spot in front of my face and I have had to pull over to the side of the road and wait for the windshield to clear. yesterday all of the windows fogged up front and the sides. also. I took it to the dealership yesterday and after a quick look was told that I just had to turn the heat up. That is not a solution in the Summer. I have read about other Pacifica's having this same problem. It is terrifying and I don't want to drive when there is a chance of rain anymore. I did have this happen in the Winter when it was snowing a few years ago once or twice.

While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. The first time it occurred on a narrow mountain road at night but I was safely able to drive slowly for about a mile before finding a parking lot to pull over. Several times were significantly more dangerous and occurred while traveling 70mph on a busy interstate and forcing us to navigate across several lanes of traffic into the emergency lane in a vehicle that is no longer able to keep up with traffic due to significant power loss when limp mode. Once pulled over, the vehicle must be turned off for several seconds before restarting and driven again. Occupants are at significant risk of being involved in a collision during the entire process from unexpected power loss, navigating traffic with said power loss, parking and restarting the vehicle on the side of a busy road, and attempting to safely merge back into traffic which is often traveling 70+mph. This entire issue is due to a faulty wiring harness in the transmission of 2017-2023 Chrysler Pacifica Hybrid that can short circuit and requires immediate shutdown of the vehicle when it occurs. Thus far the only remedy from Chrysler is a software update which installs a driver warning to pull over and restart the vehicle before it shuts down instead of immediately shutting off. This is marginally better than complete power loss but still poses significant increased safety risk for passengers and surrounding vehicles and a remedy that stops the failure from occurring in the first place needs to be implemented immediately. This has been known to effect 70,000 vehicles from 2017-2023 year models and the fact that a remedy to the actual problem has not yet been made is appalling and dangerous.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while making a sharp left turn at slow speeds, the vehicle shuddered. There was no warning light illuminated. In addition, the contact stated that while at a complete stop, the vehicle jerked forward upon releasing the brake pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact called JT’s Chrysler Dodge Jeep RAM of Lexington (4838 Sunset Blvd, Lexington, SC 29072) and JT’s Chrysler Dodge Jeep Ram of Columbia (190 Greystone Blvd, Columbia, SC 29210) and was informed that there were no recalls on the VIN for the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.

Rear passenger sliding door power lock failed. The door does not lock, leaving the door accessible even with the vehicle alarm armed.