2022 CHRYSLER PACIFICA Complaints

This letter is for a near fatality while driving my new 2022 Chrysler Pacifica Hybrid on October 30th, 2023. While driving back home on a dark and stormy night with poor visibility on i87 North my 2022 Chrysler Pacifica Hybrid shutdown nearly causing a fatal accident. My 3 kids (ages 4, 5, and 8) were in the car with me. The car blinked power and i lost motor function (no acceleration), the car went from around 70-75 miles per hour to almost 40 forcing me to try and get over to the shoulder. During this stressful process a mac truck nearly ran us off the road traumatizing me and my kids. While on the shoulder I tried everything to get the car back on, after turning off and on the car several times I was able to drive very slowly (max speeds of 1-20 miles per hour) with me pressing the gas pedal at full throttle. I was able to get off the New Palz exit which was 4 miles from the incident and call triple A for a tow truck back to Dutches Dodge. Since the incident, I've been working with FCA and looking for guidance on what can be done for my Family. The process has been very difficult with Dutches Dodge refusing to talk to us. Chrysler failed me with an unsafe car, I feel punished for being a responsible and safe driver. I brought in the car for recall 03A/NHTSA 23v-010 in July which did a software update for an internal transmission wiring connector. Based on the FCA case [XXX], I was told the STAR investigation found fault 21-008-23 which is for the internal transmission wiring connector. The software update does not seem to fix the issue, how many others are at risk? The car was proposed new on 12/13/2023 and had less than 12000 miles on it, all we know is the car needs an entire new transmission and new recall which we were not aware of for a serpentine belt. How can Chrysler assure us that the issue is fixed? Since the incident I have been dealing with post traumatic stress. Apart from having to take time off work and losing motivation I've felt that FCA does INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

On Aug 26th, 2023, I was driving on NJ turnpike. under the speed limit of 65 mph. I was raining a bit and rain intensity picked up. I had both my hand on steering wheel. As I tap on the brakes a little bit to further slow down my vehicle, the brakes got locked and the vehicle started spinning and the went into the ditch divider between lanes. Fortunately nobody was hurt in the vehicle. It was a rental vehicle and I was driving it from 12th of August. I had driven that vehicle for about 12 days and I recollect that braking of that vehicle was always a bit odd. I've been driving for over 20 years and never had I ever had such braking experience. I thought it was atypical because I was not used to hybrid vehicle braking, but in hindsight their may have been more to it.

Service Charging System error. Car will not charge with level 1 or level 2 charger.

09/17/23 Was driving 65mph, car was slowing Down in front of me and turned cruise control off. Immediately car started stalling. Was in middle lane with cars on both sides. Turned on flashers and no power in gas pedal. At about 30mph, was struck from behind by Jeep! Third car behind struck Jeep and Jeep struck me again. There were injuries and a death. My car was towed. 10/02/23; Now car is in body shop. Contacted Chrysler, they inspected car, but did not drive it. 10/12/23 Just received email stating that they found no problem. They stated that they are not responsible as they found no evidence of manufacturing defect or recall having contributed to this accident. Insurance companies and police are still investigating.

Went to store. Came home. Went to leave again. Unable to move wheel. Says power steering unavailable. Service required. Luckily, stuck at home. Anywhere else would have been an issue or to go out suddenly.

I was driving on the highway on cruise control at 75 mph. Since the car is a hybrid plug-in it first uses the electric battery which contains 30 miles of usage. Once that drains out, then the engine takes control. about 8 miles after the electric battery drained out the van showed a message saying “please pull over safely car will turn off soon”. Within seconds I was not able to push on the gas pedal to go faster to get off the highway. I ended up being stuck between the main highway and a merging Lane. the worst part was I was alone with my two babies under two years old stuck on the highway, not on the shoulder. We are also in Arizona and it is very dangerous to not have AC in a car for babies. My air conditioning ended up not working after a couple minutes while I’m stuck on the highway. The car is still running but the steering wheel is locked and I am unable to push on the gas to move. I ended up getting a tow truck from AAA after 45 mins. my van has been at the Chrysler dealership for a week and they will not do anything about this situation. They say nothing is wrong. There is a current lawsuit in the state of Michigan with multiple Chrysler Pacifica van owners across the US in regards to the transmissions failing, and Chrysler is not doing anything about it. This is so dangerous for everyone, especially families with young children. this problem needs to be fixed immediately and to be taking seriously to protect all those on the road.

After recall, vehicle continues to suffer from engine shutdown due to electrical fault in transmission wiring harness

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 70 MPH, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.

While driving, vehicle shut down with a small warning on dashboard, leaving occupants stranded in roadway with no way to move vehicle. It took about an hour before it allowed us to drive it. Onboard diagnostics reported misfire.

Loss of power while driving at high speed, almost caused crash. The dealership technician inspected and updated PIM software and claimed that it won't happen again. However, the van shut down again while driving on a highway on the 2nd day after the "PIM software update". The car is currently with dealership with no information shared regarding what is causing engine shut down.