2022 CHRYSLER PACIFICA Complaints

I have submitted a report on this same vehicle following the initial incident on 5/12/23. I have not heard anything after I submitted this and would like to have some type of feedback. This report is an update on the vehicle with how it was handled at the dealership and company level. At this time our van is at a Chrysler dealership that is 3 hours away from where we live, as that is where the van broke down, and has been there for over two months. During this process we have verbally been told by the dealership that this is not the dealership's problem and it is a Chrysler problem. Chrysler has told us that they needed their engineers to investigate initially. After several weeks of us calling, they told us they were not able to fix it and were considering other options. Then, after having the van about one month they decided they needed to replace the hybrid generator/transimission. On 7/12/23 we became very pushy demanding information or we were going to get legal advice. At that time customer service told us that our vehicles information was confidential. On Friday 7/15/23 we were left a message that the van was ready and the dealership would contact us. On 7/18/23 we were left a message that stated they wanted to ensure we got the van and they wanted to close the case in two days. I am working on trying to get the dealership to ship the vehicle to us, as I do not have a vehicle to go get it. They have still given us no real information or assurances, paid for anything (rental vehicle for one week, hotel for one night, towing, etc). I am pretty sure that what happened is rare, but not knowing what it was and assuring they replaced a dysfunctional new part with another new part is not reassuring to us. I am not sure who reads this, what it does or whatever. I would like feedback, direction, advice, assistance of any kind. The whole incident was very scary and I would be surprised if it does not happen again, hopefully nothing bad happens.

The air conditioner stopped working and a warning message was displayed on the dash stating service hybrid system, immediately after the Vehicle shut off while driving above 70MPH. Fits symptoms of 03A recall. Vehicle at dealership for service. 80 miles driven by Customer total since purchase

Complete loss of engine power at interstate speed of approximately 75 miles per hour without any prior warning indication or service lamps. This required an immediate emergency stop and crossing multiple interstate traffic lanes without any forward propulsion power. We were able to restart the vehicle. Upon restart the system malfunction indicator lamp was illuminated. Vehicle was driven at slow speed to the nearest dealer service center for evaluation and service.

I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.

2022 CHRYSLER PACIFICA- Consumer submitted "motor vehicle defect notification form. The notification is in reference to "engine issues". The vehicle has been out of service at least 15 days to repair one or more substantial defects. 3 or more repair attempts have been made to repair the same substantial defect or condition.

Loss of motive power on highway, even after manufacture recall software upgrade.

The vehicle had a safety recall performed on 3/28/23. The safety recall was to fix the problem of the vehicle shutting off while driving. On 4/23/23 while travelling on the highway at 70 the vehicle went into limp mode and started coasting. I had to drift to the side of the road. I was able to restart the vehicle after waiting 2 minutes. The same thing happened while traveling 70 mph on the highway in 6/16/23. It happened again on 6/18/23 while traveling at 55 mph on a country road. There was no shoulder so had to stop in the road. My families safety was put at risk because there was no warning the engine just stops and the car coasts to a stop. The vehicle has not been inspected by Chrysler.

Anohter issue on the same new 2022 minivan with 350 miles. on highway while driving at 68mph the CEL turns on and engine makes high revving sound, turtle light on above D, engine oil temp rises to 246 degrees, coolant rises to 220 deg, engine makes noises and sounds like revving high. Loss of power, vehicle slows to a dangerous speed and nearly hit by a pickup truck and trailer in the rear, pulled to side of road and limped to next rest stop. Went to a charging station at NY State rest stop and the electric charger does not have a plug for this veh. I shut car off and restarted, no tools to reset 12v system, restarted car and it ran but lights still on, felt like power was working so we chanced it and made it home with nearly normal power. This dangerous loss of power can cause someone else to mismatch speed and cause a rear end collision. This unsafe condition and defects need to be handled by Chrysler asap and recalled. This vehicle is a 12/2022 model purchased in June 2023. N HTSA need to recall - many comlpaints of same and similar issue. Also noticed a burning smell

Three (3) incidents between 36 miles and 110 miles on brand new minivan - beginning 6/10, 6/11 and today 6/14. The first time the vehicle was plugged in charging 120v l1 charger, my kids came to me and said the van is making noise all the time. The key was inside the house about 75 feet away. It sounded like the cooling fans were running, varying in speed every minute or so up to high speed, the dash was lit up with battery error, transmission error, and charging error messages, the red wrench with electric bolt was lit, maybe other messages. I unplugged everything, tried to shut off restart car from keyfob, the doors were left open, the start button did nothing, the shift knob was stuck in P and locked. Nothing would unlock the knob. It appeared to be a computer glitch, I removed the neg battery cable and reattached it and the car started and the messages cleared. The second time while driving the car lost power and stopped, same issue, luckily I had a pliers with me and I again rebooted the 12v system and it ran fine again. During both these events the dash always said "regen engine oil and fuel in progress" This time i tried to reset the oil life monitor, it made no diff to the regen message and I noticed the new hybrid car was not using any battery so it seems the engine was running all the time. The regen message remained for days until I decided to get gas, I read adding 4 gal might clear the message. I went to the gas station and again today 6/14 as I parked at the gas pump the car dies before I even got out to pump gas blocking the pumps, I quickly reboot, but the doors would not open, I crawled to the back and rebooted the 12v system and added 4 gals. When I restarted the car it ran normally again, then the regen message cleared and the electric motor began propelling the car as intended.

Van stopped working on busy highway. No prior issues. No power steering, lights all flashing, van shaking, braking intermittent. Van rolling on shoulder of road, had to put on emergency brake. Family of six, one child with special needs. Over two hours to get roadside assistance. Tow truck operator had to have driver help to get on/off tow truck due to van switching in/out of gears. Dealer service department claiming no responsibility and no assistance and passing onto Chrysler. Chrysler said it was not the recall possibly the hybrid transmission shutting down and the dealer will get to it when they can. It has been almost one month. We are driving two cars everywhere, paying loan for the van still, we had a rental, but gave it back because they said they could not guarantee payment. We are really feeling at a loss. We are not sure it would be safe to take on the highway again or if it would be worth it due to the issues we have had following this incident. Please assist and/or advise if able.