2020 CHRYSLER PACIFICA Complaints

I was driving and all of a sudden I got a warning to stop that the engine was going to shut off. I got off to the side of the road and it shut down. I had it towed to the garage. The next day they ran tests. The batteries were both new and they tested fine. Alternator tested fine. Since then it’s happened two more times and the dealer is telling me that all the tests are fine. That Chrysler won’t help me because they can’t prove anything is wrong. Even with the pictures of all the codes and alerts. I don’t feel safe driving my kids in this van at all now. But nobody will help me.

Steering wheel gets stuck in place when making wide turns and especially curves on winding roads. You have to jerk steering wheel out of what feels like a locked/stuck position. Power steering light (lamp) comes on with noise but immediately turns off. Power steering light has been coming on and off inconsistently starting in 2023. I have many videos/pictures of light on. It has never stayed on for long enough time to get it to dealer still lit and I do not have money for the diagnostic testing that dealer says they require just to have said dealer look at it and tell me they can't replicate the problem therefore there is no problem. I've been terrified of it overcorrecting itself when coming out of the stuck position while at high speeds or on narrow high elevation roads resulting in a serious accident injuring or killing myself and my family or someone else on the roadways. Back seat (3rd row) driver side half folds itself down at random times without indication. It has trapped my kids several times, which makes me worry for their safety/suffication when we have to use that seat. It tends to happen more when the temperature is cold outside. This began before 65k miles. I took it to dealer for inspection and they called it a user error. This is not a user error and has happened more than 50 times in 4 years. Nothing is stored under the seat and no buttons were within access to children any of the times the seat malfunctioned and closed on my children. My 2020 Chrysler Pacifica is a true safety hazard. It is available for inspection at anytime.

1) A/C in the dash has loud non-stop clicking noise. Was replaced and has started up again. 2) Auto start/stop sensor in the cam went out. 3) Power steering rack went out when driving. Bought the car used from a Ford/Chrysler dealership with 65,000 miles. We have had the car for 3 months and they have had it in the shop for about 2 months

The hybrid battery overheated and started burning the interior of the vehicle while it sat turned off charging in the garage. Smoke filled the house which had to be evacuated. Emergency services were called and the fire department brought the incident under control. An incident report was completed by the fire department and the vehicle is currently in the possession of insurance who is doing their own evaluation. There were no warning indicators or other problems prior to this happening.

Vehicle was plugged into an outlet inside the resident's garage when smoke began to come from the battery located in the center floor board. Fire crews responded and unplugged the vehicle and pushed it out of the garage and cooled the battery that registered 350 degrees using a thermal imaging camera. No flames were present. National Fire Reporting Incident Number: 25-2040031

The start/stop warning light came on randomly. Then shortly after when driving the van the power steering randomly goes out and then comes back on.

Cable system inside 2nd row seat broke so that it can no longer anchor in place. The back of the seat folds back/forth and unable to secure in place, the seat slides forward/backward freely on the track. Seems to be a known issue (multiple forums online).

The vehicle was purchased 8/5/2023. 8/23/2023 the vehicle stalled while at the bus stop with kids. Would not start again. 10/26/2025 the vehicle again stalled but at a red light during rush hour. During this event I attempted to use the hazards so the traffic approaching was aware it was not working. The hazard lights would not work. The vehicle was not even allowing the neutral position to allow it to be pushed out of the way. I was on the side of the road waving down card watching about 20 cars (fairly assuming with no lights indicating otherwise that it was moving) I was flagging traffic on my way home from a night shift at a hospital in town. I had it towed home was able to charge the battery enough for taking it to the dealership. The axillary and main batteries both were replaced more than 3 times. I had the vehicle for three years and this was an ongoing issue the dealership never disclosed there was a battery cable recall and turned me away from discussing they also did not disclose this year make and model had a class action lawsuit and recalls for the stop/start system failure. They refused to help or report my VIN number. In March of this year it did it again. To allow this vehicle to be on the road is dangerous. I voluntarily surrendered it with that being said and the lender (Flagship Credit Acceptance) Is attempting to sell the vehicle and also refused to acknowledge any calls out of many calls I made to report the vehicle is dangerous. Both businesses did not disclose the recall and the vehicle is currently in storage I believe and I'm worried a family will end up very hurt if not multiple as that day where I witnessed about 15-20 cars come very close to ramming the back of it head on because it was not able to be moved.

The head gasket failed. The check engine light came on and I took it to the dealer before the engine seized thankfully but it could have caused safety issues such as coolant leaks, engine breakdown potentially on the highway which could have caused an accident and risked people’s lives. If there was oil contamination, the engine could have locked up which def can cause an accident. Engine fire is even possible. The problem has been confirmed by an independent dealer. I know of many others who have experienced the same issue.

On multiple occasions while driving, we would get a fault/error message on the dash stating the Start/Stop system was malfunctioning and would be deactivated. We had the battery replaced at the dealer and had no issues for approximately 6 months. Not only does the car give a fault/error message when the fault occurs, but the car shuts off, while in motion (including at high speeds), causing us to have to coast through dangerous traffic to get to a safe place to put the car in park and then restart it. Once restarted, the car will run fine for an undetermined length of time before it shuts off again while driving for the same issue. Chrysler's only recommendation is to change the battery, which has been replaced and the current battery tested for proper operation.