2023 CHRYSLER PACIFICA Complaints

The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, several other unknown warning lights were intermittently illuminated. The contact stated that the hybrid system was inoperable and failed to function properly, and the charging system failed to fully charge the vehicle. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags). The vehicle was taken to the dealer, where it was diagnosed with several electrical failures. The side curtain air bags failed to operate as needed, and the contact was informed that the side curtain air bags needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 51,416.

The contact owns a 2023 Chrysler Pacifica. The contact received a second notification for NHTSA Campaign Number: 25V302000 (Air Bags) that the part for the recall repair was available, and to contact the dealer to schedule an appointment; however, after contacting the dealer, the contact was informed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I was notified of the recall back in early December, but I have been unable to get the recall repairs taken care of as the dealer says the parts are unavailable. I have ongoing concerns for my family's safety.

i CALLED MULTIPLE DEALERS AND ALSO CHRYSLER CUSTOMER SERVICE. BUT THEY ARE NOT TAKING CARE OF THE RECALL. ITS A SAFETY RISK

My Chrysler has been at the dealership for a week without getting fixed since Chrysler's diagnosticians will not communicate with the dealership.

Several times (6) received a "pull over safely" message while on interstate at 60-75 mph. In addition check engine light comes on. Have taken to dealership for service and after 7 weeks they still have not be able to fix. Vehicle is completely inoperable at this point and am getting no support from Chrysler.

The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving 70 MPH, the accelerator pedal failed to respond as needed. The contact pulled over and restarted the vehicle, and the failure persisted. The vehicle was driven to the dealer to be diagnosed, and failure was associated with NHTSA Campaign Number: 23V010000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 81,000.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that upon starting the vehicle, the air bag warning light illuminated, and the warning light illuminated several times intermittently while driving. The dealer was contacted to schedule an appointment, and the contact was informed that the vehicle would be added to the waiting list because only one part could be ordered per week. Upon following up with the dealer months later, the contact was informed that the part was available, but the earliest availability for the recall repair was within a month. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

I scheduled an appointment with United Chrysler Jeep Dodge (111 85th St Brooklyn, NY 11220) for 2/2/26 and was told at scheduling the recall 06C/NHTSA 25V-302 and an oil change could be completed same day. This dealership charges a $150 per day storage fee for any vehicle that stays at the dealership and I wanted to avoid this fee and pick up the vehicle on the same day the service was completed. On arrival to the dealership, I was informed the part was not in stock and would need to be ordered. The part would be unavailable until 2/4 or 2/5. I asked why the part was not ordered on scheduling and I was told this was against policy. I asked to schedule the next appointment and I was told I could not until the part arrived. The manager then said all this information was in the letter I received and it is not the schedulers job to tell the customer if the repair can be completed upon scheduling. I left the car there to have the oil change. I was then called by the manager and told they will not touch the car and we can find another dealership. I confirmed they are refusing to do the recall repair as issued by FCA US and they confirmed yes. The next closest dealership is in the next state.