2015 CHRYSLER TOWN AND COUNTRY Complaints

MY VEHICLE WAS PARKED IN THE DRIVEWAY STATIONARY, AND AS I WALKED TO THE VEHICLE TO ENTER THE CAR WITH MY 2 YOUNG CHILDREN AND AS WE APPROACHED I HEARD A LOAD POP NOISE. I FOUND THE AHR HEADREST HAD DEPLOYED, WITH NO ONE TOUCHING OR MOVING THE VEHICLE. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HEADREST HAS NEVER BEEN RESET FOR ANY REASON. THE PLASTIC JOINT MECHANISM AND SPRING THAT HOLDS IT IN AND TOGETHER CRACKED AND BROKE. I CALLED CHRYSLER DEALERSHIP AND THEY WILL NOT FIX OR REPLACE UNLESS I PAY OUT OF POCKET, APPROX $1000 FOR 1 HEADREST. THE GENTLEMAN ON THE PHONE ACKNOWLEDGED THAT HE KNEW OF THIS HAPPENING OFTEN IN CHRYSLER T&C VANS, HOWEVER COULD NOT HELP ME AS MY WARRANTY IS NOW UP AND THERE IS NOT A RECALL. I AM TERRIFIED TO DRIVE MY VAN NOW, KNOWING THAT THE DRIVERS SIDE HEADREST AHR MAY DEPLOY AT ANYTIME NO WARNING AND CAUSE INJURIES TO ME, WHICH COULD CAUSE ME TO CRASH MY VEHICLE WHILE DRIVING ENDANGERING MY CHILDREN AND FAMILY. I HAVE ZIPTIED BOTH THE PASSENGER HEADREST AND DRIVERS HEAD REST SHUT. THE DRIVERS HEADREST IS ZIPTIED IN CASE IT RANDOMLY DEPLOYS AND THE PASSENGERS IS ZIP TIED AS THE HEAD REST INTERNAL PLASTIC MECHANISMS ARE BROKEN.

WHINING SOUND THEN ABRUPT FAILURE OF TRANSMISSION TO PERFORM. FIELD DRIVE, BATON ROUGE, LA AND VICINITY.

THIS IS AN ADDENDUM TO COMPLAINT # 11361493. THE ACTUAL DATE WAS THE PREVIOUS DATE, 09/25/2020. NO OTHER RESTRAINTS OR AIR BAGS DEPLOYED, ONLY THE FRONT PASSENGER HEAD RESTRAINT. THERE WERE TWO PEOPLE IN THE CAR, THE DRIVER AND FRONT PASSENGER. THE PASSENGER WAS WACKED BY THE HEAD RESTRAINT BUT DID NOT RECEIVE ANY INJURY. THE LOCAL CHRYSLER DEALER STATED TO REPLACE THE HEAD RESTRAINT WOULD COST $680. THIS IS THE STATUS TO DATE 10//09/2020.

AT 115,000 MILES, THE AUTOMATIC TRANSMISSION ON MY 2015 CHRYSLER TOWN AND COUNTRY TOURING FAILED. IT STARTED WITH A SHUDDER, AND THEN HIGH PITCHED WHINING, AND THEN IT SLIPPED OUT OF GEAR. IT HAPPENED VERY FAST, AND WITHOUT WARNING. WE WERE ON CITY ROADS, DRIVING SLOW AND STOPPING AT INTERSECTIONS. HAD TO HAVE IT TOWED TO A CHRYSLER DEALER. DEALER SAYS THE TRANSMISSION NEEDS TO BE REPLACED. THEY ARE INSISTING ON REPLACING THE AC CONDENSER AS WELL, OTHERWISE THEY CLAIM CHRYSLER WON'T HONOR THE NEW TRANSMISSION WARRANTY (APPARENTLY THE TRANSMISSION LINES RUN THROUGH THE AC CONDENSER). TWO OTHER IDENTICAL MINIVANS ARE AT THAT SAME DEALER FOR IDENTICAL REPAIRS. MINE HAD THE MOST MILEAGE AT 115,000. THE TWO OTHERS HAD FEWER MILES. ALL NEED A COMPLETE TRANSMISSION REPLACEMENT. $4400.

THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOULD START BUT I WAS AFRAID TO DRIVE IT ASS IT WAS NOT SAFE IF IT CUT OUT AGAIN ON THE INTERSTATE HIGHWAY. HAD IT TOWED. STILL NOT REPAIRED AND MECHANIC SAID IT SHOWED A CODE OF BOTH BANK SENSORS. E HAS NOT FOUND THE PROBLEM AS OF YET BUT I UNDERSTAND CHRYSLER HAS HAD ISSUES WITH ENGINE STOPPAGE. THIS IS DANGEROUS AS MY WIFE WOULD NOT HAVE BEEN ABLE TO CONTROL THE HARD STEERING AND BRAKES AND LIKELY WOULD HAVE WRECKED.

FRONT PASSENGER HEADREST DEPLOYED WHILE DRIVING 15 MPH ON SMOOTH SIDE STREET. NO IMPACT WHATSOEVER.

ON9/16/2020 NOTED A HIGH PITCHED WHINE STARTED WHEN BACKING OUT OF DRIVEWAY AND CONTINUED ON THE HIGHWAY APPROXIMATELY 25 MILES TO WORK. AFTER WORK, THE CHECK ENGINE LIGHT CAME ON AND WITHIN 1-1.5 MILES ON LOCAL SIDE STREETS FROM MY WORK, THE CAR BEGAN HAVING TROUBLE WITH ACCELERATION AND BOGGING. I WAS ABLE TO PULL INTO A LOCAL GARAGE. THANKFULLY, I DID NOT TAKE THE HIGHWAY OR THIS WOULD HAVE BEEN DISASTROUS. 9/17/2020 THE SERVICE GARAGE HAD IDENTIFIED NEED TO REPLACE TRANSMISSION. IT ONLY HAS 74000 MILES ON IT AND OUT EXTENDED WARRANTY EXPIRED RECENTLY. THE DAY PRIOR TO THIS HAPPENING, A WINDOW MOLDING SUDDENLY FLEW OFF OUR DRIVERS SIDE WHILE ON THE HIGHWAY.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SHUTOFF CAUSING THE POWER STEERING AND POWER BRAKES TO CEASE OPERATION. AFTER GAINING CONTROL OF THE VEHICLE, THE DRIVER WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE LOCAL THE DEALER UMANSKY DODGE CHRYSLER OF CHARLOTTESVILLE LOCATED AT 960 HILTON HEIGHTS RD, CHARLOTTESVILLE, VA 22901, WHO DIAGNOSED THE VEHICLE AND STATED THAT THE PCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE PCM WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,500.

THE CHECK ENGINE LIGHT CAME ON AND WITHIN MINUTES IT WASN'T MOVING, ONLY IN RESERVE. THE ENGINE LIGHT WHEN CHECK HAD MANY ERRORS MESSAGES ABOUT THE TRANSMISSION LINES AND PUMP AND ANYTHING ABOUT THE TRANSMISSION BASICALLY. THE FLUID WASN'T DRY PUT WE ADDED MORE JUST IN CASE, NO CHANGE.

ACTIVE HEAD RESTRAINT DEPLOYED FOR NO REASON. VEHICLE WAS STATIONARY IN MY DRIVEWAY