2015 CHRYSLER TOWN AND COUNTRY Complaints

REAR PASSENGER SIDE DOOR DOES NOT LATCH PROPERLY SOME OF THE TIME. MOST THE TIMES IT DOES IT WHEN THE VEHICLE IS STATIONARY. BUT HAS HAPPENED WHEN I HIT A BUMP DRIVING DOWN THE ROAD.

REAR EVAPORATOR CORE CORRODED AND LEAKED. NEEDED REPLACEMENT AS THE AC WAS NO LONGER WORKING. 69,000 MILES. BOTH THE REPAIR SHOP (MIDAS) AND AN AUTO DEALER CONFIRMED THAT THIS IS A COMMON PROBLEM - AND BOTH INDEPENDENTLY COMMENTED ON BAD DESIGN - THAT THE CORE IS DIRECTLY EXPOSED TO ROAD SALT AND UNDERCARRIAGE MOISTURE, FOSTERING CORROSION. REPAIR COST WAS $849.72.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BLIND STOP MONITORING SYSTEM MALFUNCTIONED AND FAILED TO ILLUMINATE IN THE MIRRORS. THE AUDIBLE BEEPING SOUND WAS ALSO INOPERABLE WHILE ANOTHER VEHICLE WAS APPROACHING. THE CAUSE OF THE FAILURES WERE NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLING AT A DRIVE THRU, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. THE DRIVER STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE TO A NEARBY PARKING LOT AND PARK THE VEHICLE. THE DRIVER CALLED THE CONTACT SO HE COULD CONTINUE DRIVING THE VEHICLE TO THEIR RESIDENCE. THE CONTACT STATED HE THEN EXPERIENCED THE FAILURE HIMSELF AND ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT CALLED ARRIGO CHRYSLER DODGE JEEP RAM SAWGRASS LOCATED AT 5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

DRIVER SEAT ACTIVE HEADREST DEPLOYED WHILE PARKED OVERNIGHT. THE PLASTIC BRACKET THAT HOLDS THE SPRING-LOADED RELEASE IN PLACE BROKE.

THE DRIVERS SIDE REAR SLIDING DOOR (AUTOMATIC) DOES NOT FULLY LATCH, ESPECIALLY DURING HOT DAYS. IT CONTINUES TO TRY AND FULLY LATCH UNTIL I MANUALLY CLOSE IT BY HITTING THE AREA WHERE THE LATCH IS WITH A HIP OR FIST. AT TIMES IT WILL SET OFF THE ALARM WHILE STATIONARY IF THE DOORS ARE LOCKED AS THE DOOR WILL EVEN ATTEMPT TO OPEN ON IT'S OWN. BASED ON OTHER REPORTS I'VE READ OF PEOPLE HAVING THIS SAME PROBLEM, THEIR DOORS HAVE EVEN UNLATCHED WHEN DRIVING. THIS IS A MAJOR CONCERN AS IT POSES A SAFETY HAZARD AND BASED ON RESEARCH I'VE CONDUCTED IT'S A KNOWN PROBLEM FOR THIS MODEL YEAR. PLEASE SEND TO CHRYSLER. THANK YOU!

WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

MY CAR WAS TOWED TO THE DEALERSHIP ON JULY 7, 2020 BECAUSE IT WOULD NOT START OR RESPOND TO ANYTHING. I WAS TOLD THE BATTERY NEEDED TO BE REPLACED AND WAS CALLED TO PICK THE CAR UP ON JULY 10, 2020. WHEN GETTING IN THE VEHICLE, I NEEDED TO ADJUST MY HEAD REST. I COULDN'T GET IT TO WHERE I COULD BE COMFORTABLE AND RECLINED THE SEAT TO KEEP MY NECK FROM BUMPING THE HEAD REST. AFTER 2 WEEKS OF THIS, I WAS PUTTING STUFF ON THE FLOOR BEHIND THE SEAT, LOOKED UP AND SAW THAT THE HEAD REST WAS POPPED OUT. I TRIED TO PUT IT BACK AND IT WOULD NOT BUDGE. AFTER RESEARCHING THIS ONLINE, I FOUND A LOT OF REPORTED INSTANCES OF THIS TYPE OF HEAD REST DEPLOYING WHEN THE CAR WAS PARKED OR WHILE IDLE. THERE ARE YOUTUBE VIDEOS SHOWING HOW TO RESET THE HEAD REST. WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID MY HEAD REST WAS BROKEN AND WOULD REQUIRE REMOVING THE SEAT TO REPLACE IT WITH A NEW ONE FOR OVER $900. THE PASSENGER SIDE HAS THE SAME TYPE OF HEAD REST. IT COULD DEPLOY AT ANY TIME. I DON'T FEEL SAFE DRIVING THIS CAR. THE DEALERSHIP LEFT A VOICE MESSAGE SAYING MY WARRANTY HAS EXPIRED AND THAT I AM RESPONSIBLE FOR GETTING IT FIXED. I BOUGHT THIS VEHICLE USED WITH UNDER 16,000 MILES ON IT. IT NOW HAS UNDER 41,000 MILES ON IT. IT PASSED INSPECTION. AT NO TIME WAS I INFORMED OF A PROBLEM WITH THESE HEAD RESTS, BUT THERE IS A LOT OF DETAILED INFORMATION ABOUT THESE HEAD RESTS MALFUNCTIONING. THEY ARE ON MANY CHRSYLER, DODGE AND JEEP MODELS BETWEEN 2011 TO 2018 GIVE OR TAKE A YEAR. MY CAR WAS FINE WHEN I LAST DROVE IT, BUT IT WAS NOT FINE WHEN I PICKED IT UP. THERE IS NO INDICATION OF WHAT TRIGGERED THIS. ONLY ONE OF THE TWO FRONT HEAD REST DEPLOYED. I BELIEVE A SAFETY RECALL COULD SAVE LIVES AND SERIOUS INJURIES FROM HAPPENING. I BELIEVE THE MANUFACTURER HAS KNOWN ABOUT THIS DEFECT FOR QUITE SOME TIME AND FAILED TO INFORM THE CONSUMERS WHO OWN VEHICLES WITH THESE SPECIFIC HEAD RESTS.

WHILE MOVING THE FRONT PASSENGER SEAT BACKWARD, THE ACTIVE HEAD RESTRAINT ON THE FRONT PASSENGER SIDE SET OFF. WHILE LOOKING INSIDE THE HEADREST, BROKEN PLASTIC WAS OBSERVED. THE VEHICLE WAS STATIONARY (IN PARK AND TURNED OFF) AT THE TIME OF INCIDENT.