2015 CHRYSLER TOWN AND COUNTRY Complaints

WHILE CAR WAS PARKED. ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY FOR NO REASON. NO SUDDEN STOP OR COLLISION OF ANY KIND.

THE PASSENGER SIDE SLIDING DOOR ACTUATOR IS GOING BAD AND IS FAILING TO UNLOCK MAKING THIS VEHICLE HAZARDOUS FOR MY CHILDREN WHO SIT IN THE BACK SEAT. WHEN THE ACTUATOR FAILS, THE DOOR WILL NOT UNLOCK AND SUBSEQUENTLY WILL NOT OPEN MAKING EXITING THE VEHICLE IN AN EMERGENCY MUCH MORE DIFFICULT FOR REAR SEAT PASSENGERS.

THE HEADREST ON THE PASSENGER SIDE OF THE VEHICLE SPONTANEOUSLY DEPLOYED WITHOUT WARNING WHILE I WAS DRIVING ONE DAY. THERE WAS NO ACCIDENT, SUDDEN STOP, OR ANYTHING OF THE SORT. IT SIMPLY OCCURRED WHILE DRIVING. THANK GOD NO ONE WAS RIDING IN THE PASSENGER SEAT AT THE TIME. AFTER IT HAPPENED, MY HUSBAND AND I LOOKED UP THIS ISSUE ONLINE AND DISCOVERED HUNDREDS OF FOLKS THAT STATED THE EXACT SAME THING HAPPENED TO THEM IN THEIR CHRYSLER VEHICLES. THIS HEADREST IS SUPPOSED TO BE A SAFETY FEATURE (WHICH WE KNEW NOTHING ABOUT), BUT IT SEEMS TO BE THE EXACT OPPOSITE. THE PLASTIC HOLDING THE PIN IN PLACE SIMPLY BROKE. THERE IS NO WAY TO PUSH THE HEADREST BACK TOGETHER, SO NOW IT IS SITTING DEPLOYED CAUSING THE PASSENGER'S HEAD TO BE PUSHED FORWARD.

I WAS DRIVING ON A SIDE STREET AT APPROXIMATELY 20MPH WHEN A VERY LOUD NOISE AND IMPACT TO THE BACK OF MY HEAD HAPPENED. I SWERVED AND SLAMMED THE BRAKES. AFTER I WAS STOPPED, I PUT THE VEHICLE IN PARK TO INVESTIGATE THE SITUATION. MY AHR (ACTIVE HEAD REST) HAD SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. THE DEPLOYMENT STRUCK THE BACK OF MY HEAD WITH SUCH FORCE THAT IT SENT ME FORWARD. I INSTANTLY GOT A HEADACHE AND LASTED FOR 3 DAYS.*DT CONSUMER STATED HER HEAD "POPS" IF SHE IS STILL FOR A LONG PERIOD OF TIME AND MOVE FORWARD/DOWN.*JB

AIR CONDITIONING BLOWING HOT AIR. DEFECTIVE PARTS ARE LOCATED IN REAR ON DRIVERS SIDE. COST TO REPAIR FROM $1 -4800

I WAS DRIVING AT 45 MPH WITH MY ADULT DAUGHTER IN THE PASSENGER SEAT. SHE HAD HER SEAT BELT ON AND WITHOUT ANY WARNING, COLLISION OR TURNING MOTION THE PASSENGER SEAT HEADREST EXPLODED HITTING HER IN THE HEAD. BECAUSE OF THE SAFETY OF MY FUTURE PASSENGERS I SECURED AN APPOINTMENT AT GALEANA CHRYSLER DEALERSHIP IN FORT MYERS, FLORIDA. ON 3/11/20 I PURCHASED A NEW HEADREST AT A COST OF $683.73 AND HAD IT INSTALLED ON 3/25/20 FOR AN ADDITIONAL COST OF $155.28. AT MY ORIGINAL VISIT TO THE DEALERSHIP ON 3/11/20 I CALLED THE CHRYSLER REIMBURSEMENT CENTER (TALKED TO MEGAN) AND SHE SAID THE COST WOULD BE PAID BY CHRYSLER DUE TO THE SAFETY ISSUE. ON 6/22/20 WE RECEIVED OUR REJECTION FOR REIMBURSEMENT FROM MOI A REIMBURSEMENT SPECIALIST AT CHRYSLER. OUR CASE NUMBERS AT CHRYSLER WERE 75899352 AND 76536023 . TWO CASE NUMBERS WERE ASSIGNED BECAUSE THEY LOST THE FIRST ONE. MY FIRST CONCERN IS THE SAFETY OF MY PASSENGERS AND MYSELF. THIS WAS NOT COSMETIC BUT A SAFETY ISSUE THAT SHOULD BE THE RESPONSIBILITY OF CHRYSLER. THANKING YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

I WAS DRIVING DOWN A CITY STREET AND THE DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED FORCING MY NECK AND HEAD FORWARD CAUSING WHIPLASH,HEADACHES AND NECK PAIN. I THOUGHT SOMETHING EXPLODED IN THE BACK OF MY VAN.*DT CONSUMER STATED LOCAL DEALER WAS CONTACTED BUT WERE OF NO HELP.*JB

DOOR LOCK BUZZES WHEN OPENING LOCKS ON AUTOMATIC LOCK. PASSENGER SIDE SLIDING DOOR. CAR IS STATIONARY, PARKED AND OPENING DOORS WHILE LOCKED.

RADIO/DVD DON'T WORK OUT NOWHERE .. START WORKED STAYS ON FOR A FEW SECONDS THEY GOES OFF..

WHILE DRIVING ON THE FREEWAY THE ACTIVE HEAD RESTRAINT DEPLOYED. THERE WAS NO IMPACT, JUST DEPLOYED WITHOUT CAUSE.