2014 CHRYSLER TOWN AND COUNTRY Complaints

WIFE WAS DRIVING THE CAR AS NORMAL WHEN BOTH ACTIVE HEAD RESTRAINTS DEPLOYED FOR NO REASON. THERE WAS NO SUDDEN STOP, NO IMPACT. ONE BLEW ALL THE WAY APART, THE OTHER BLEW HALF APART, AND THEN BLEW COMPLETELY WHEN SHE TOUCHED IT TO TRY TO ASSESS WHAT THE PROBLEM WAS. THE CAUSE IS SIMPLE TO DETERMINE. THE HEAD RESTRAINT IS A METAL PIN RETAINED BY CHEAP PLASTIC, AND THE PLASTIC BROKE. I HAVE THE PLASTIC CHIPS TO PROVE IT. *TR

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A NOISE OCCURRED THAT WAS COMING THROUGH THE VEHICLE VENT DRIVER SIDE FRONT DOOR AND SMOKE WAS COMING THROUGH THE VENT SWITCH. THE CONTACT ALSO STATED THAT ON THE DRIVER SIDE BY THE THIRD-ROW SEAT THE CIGARETTE POWER SUPPLY CAUGHT ON FIRE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TOOK A BEACH TOWEL TO SMOTHER THE FIRE FOR IT NOT TO SPREAD AND BURN HIS LEFT HAND BUT DID NOT SEEK MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND GIVEN A CASE NUMBER [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 64,700. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

I WAS SITTING IN A PARKING LOT AND MY PASSENGER SIDE HEADREST DEPLOYED. I'M SCARED MY DRIVER'S SIDE WILL BE NEXT. CHRYSLER WANTED TO CHARGE ME $800 TO REPLACE IT WHEN IT WAS CLEARLY A DEFECTIVE PART. *TR

BOTH DRIVER AND PASSENGER HEADRESTS HAVE DEPLOYED AND WILL NOT RESET DUE TO BROKEN PARTS IN THE HEADRESTS. THE PASSENGER SIDE HEADRESTS DEPLOYED FIRST, AND RECENTLY THE DRIVER SIDE ALSO DEPLOYED. WE HAD TRIED TO RESET THEM BUT THEY WON'T STAY LATCHED AND CLOSED. IT APPEARS THAT THE BROKEN PART IS THE SAME PIECE ON BOTH HEADRESTS. I'VE ATTACHED PHOTOS OF EACH. BOTH INCIDENCES OCCURRED WHILE THE VEHICLE WAS IDLE WITH NO OCCUPANTS. WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE. *TR

MY VAN STARTED MAKING A CLICKING NOISE WHILE ON AND WAS PULLING A CODE FOR MISFIRES IN THE ENGINE. IT TURNED OUT TO BE A COMMON KNOWN CONDITION CAUSING METAL IN THE OIL SYSTEM. I STILL OWE $8500.00 ON THIS VAN. I AM A SINGLE MOTHER OF THREE AND NOW WILL BE UPSIDE DOWN ON A CAR THAT I LOVE. I SPOKE TO DIFFERENT MECHANICS WHO AGREED IT HAPPENS IN THIS MODELS ENGINE. I BELIEVED CHRYSLER TO BE TOP QUALITY PRODUCT AND NEVER IMAGINED THAT I WOULD BE ON THE OTHER END OF A CALL TELLING ME THAT MY TOP QUALITY CAR IS NOT WHAT I THOUGHT IT WAS. I AM EXTREMELY DISAPPOINTED AND HAVE FEEL IT NEEDS REPORTED SO OTHER FAMILIES DO NOT HAVE TO GO THROUGH THE SAME FINANCIAL BURDEN THAT I AM. *TR

SUDDENLY EXPERIENCED BAD JERKING ABOVE 35 MPH AND FOUND OUT WAS A MISFIRES. REPLACED 2 SPARK PLUGS. MISFIRES STILL OCCURRING WHICH CAN NOW BE FELT WHILE IDLE (JOLT/HICCUPS AND AROUND 50-60 MPH). CAN ALSO HEAR ENGINE TICKING. COMMON WITH 2011-2013 ENGINES AND 2014 ENGINES ARE THE SAME SO EXTENDED WARRANTY SHOULD BE PROVIDED AS WELL. *TR

WHEN WE PURCHASED THE VAN IN 2018, THE DEALER TOLD US THE NUMBER 2 HEAD WAS REPLACED AND CAMSHAFT BECAUSE OF ROCKER ARM TICKING, NOW LAST FALL I HAD TO REPLACE 8 ROCKER ARMS ON THE SAME HEAD. CHRYSLER EXTENDED THE WARRANTIES ON 2011 THRU 2013, BUT THE 2014 HAS THE SAME EXACT ENGINE. WHY ISN'T IT COVERED UNDER THE EXTENED WARRANTY, I NEED ANOTHER CAMSHAFT.

SLIDING RIGHT SIDE DOOR OPENING BY ITSELF (MOSTLY HAPPENING OVERNIGHT), REAR LIFT GATE HAS OPENED BY ITSELF TWICE (SO FAR), DRIVER'S SIDE SLIDING DOOR HAS OPENED BY ITSELF ONCE (OVERNIGHT). I SHUT THE POWER SWITCH TO IT OFF, BUT IT'S STILL HAPPENING. SO FAR, THAT HAS NOT HAPPENED WHILE THE VEHICLE WAS ON OR IN MOTION. I WORRY ABOUT IF I'M AWAY AND IT HAPPENS THAT SOMEONE COULD STEAL ARTICLES FROM MY VAN. THE ENGINE TEMPERATURE HAS BEEN RUNNING HIGH LATELY, WITH A SMELL OF ANTIFREEZE. I HAD THE RADIATOR FLUSHED AND THERMOSTAT REPLACED, BUT IT'S STILL RUNNING HOT. IT DOES THIS MOSTLY WHEN IT'S IDLING, EVEN IN COLD WEATHER.

THE VEHICLE'S ENTIRE ELECTRICAL SYSTEM SHUT DOWN ONE DAY UPON STARTING IN MY GARAGE. IT WAS STILL DRIVEBLE, BUT THERE WERE NO WORKING ELECTRICAL COMPONENTS. I TOOK IT TO AN EXCELLENT INDEPENDENT SHOP AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM, AND SAID IT NEEDED TO GO TO A CHRYSLER SERVICE CENTER. CHRYSLER DETERMINED THAT THE BLIND SPOT SENSORS HAD FAILED, WHICH IS A $2000 REPAIR. WE INQUIRED AS TO WHETHER THE SENSORS COULD BE BYPASSED AND WERE TOLD THEY COULD NOT. WE WERE THEN TOLD, BOTH BY THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER, THAT THIS WOULD HAPPEN AGAIN, MOST LIKELY WITHIN THE NEXT 50K MILES, DUE TO THE LOCATION OF THE SENSORS BEING UNDER THE BUMPER IMMEDIATELY BEHIND THE REAR TIRES. IN THAT SPOT THEY TAKE THE BRUNT OF THE ELEMENTS KICKED UP BY THE TIRES, WHICH AFTER PROLONGED EXPOSURE CAUSES THEM TO FAIL. THEY ARE NOT ABLE TO BE CLEANED EFFECTIVELY BECAUSE THEY ARE LOCATED WITHIN A CAVITY THAT CANNOT BE REACHED. I THEN CALLED A BODY SHOP TO SEE WHETHER WE COULD ADD SOME SORT OF COVER TO THE CAVITY TO PREVENT THE DEBRIS FROM HITTING THE SENSORS, AND WAS TOLD THIS WAS NOT POSSIBLE. THE BODY SHOP, THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER ALL TOLD ME INDEPENDENTLY THAT THIS WAS A DESIGN FLAW AND A SAFETY ISSUE IN THE VEHICLE THAT EXISTED IN MODEL YEARS 2011-2016, AND WAS LATER CORRECTED WHEN CHRYSLER REDESIGNED THE TOWN AND COUNTRY INTO THE PACIFICA. WE LIVE ON A DIRT ROAD AND NOW HAVE A SIX YEAR OLD VEHICLE THAT IS A TICKING TIME BOMB FOR THIS EXACT ISSUE TO CONTINUE TO OCCUR FOR AS LONG AS WE OWN IT.

POWER WINDOW REGULATOR FAILURE. I HAVE HAD NOT ONE, BUT TWO POWER WINDOW REGULATORS FAIL WHILE ROLLING THE WINDOWS UP. THE REGULATORS SHATTERED INSIDE MY DRIVER AND PASSENGER FRONT DOORS ON SEPARATE OCCASIONS. THIS CAUSED THE WINDOWS TO FALL INTO THE DOORS. I'M TOLD I'M LUCKY THE WINDOWS DIDN'T SHATTER. THIS IS A HUGE SAFETY ISSUE WHILE DRIVING AND THE WINDOW SUDDENLY FALLS DOWN, AND AN OBVIOUS SECURITY ISSUE IF YOUR VEHICLE HAS NO WINDOW.