2015 CHRYSLER TOWN AND COUNTRY Complaints

WHILE DRIVING AND AFTER 5 TO 10 MINUTES IT STARTS TO NOT AUTOMATICALLY SHIFT INTO ORHER GEARS AS NORMAL. I FIND THAT THE RPM READINGS ARE BETWEEN 5 AND 6 WHILE THE VEHICLE WILL ONLY GO 30 TO 40 MPH. THIS HAPPENED ON A HIGHWAY WITH MINIMUM SPEEDS AT 55 MPH.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE HEADREST SUDDENLY EXPLODED, INJURING THE PASSENGER ON THE UPPER BACK AND HEAD. THE PASSENGER EXPERIENCED SOME PAIN IN THAT REGION, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 73,203.

WHEN I BRAKE AT A LIGHT THERE IS A JERKING AND HESITATION.. ONE TIME IT STALLED OUT COMPLETELY RIGHT AFTER BREAKING AT THE LIGHT ON A BUSY CITY STREET

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BODY TRIM PANEL DETACHED FROM THE VEHICLE WHILE DRIVING 50 MPH. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 61,000.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MANAGED TO DRIVE AT LOW SPEEDS TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER TRAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY OPEN RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *TT *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

I OBSERVED THE STEERING CONTROLS WERE NOT WORKING FOR THE RADIO OR ANY OTHER CONTROLS ASSOCIATED WITH THE BUTTONS ON THE STEERING WHEEL WHILE DRIVING TO WORK. I COULD NOT CHANGE THE MENU FOR THE SPEEDOMETER AND OTHER FUNCTIONS WHEN PARKED. I ALSO COULD NOT USE THE HORN AT ALL WHICH I CONSIDER A SAFETY FEATURE. AFTER DOING SOME RESEARCH I FOUND THAT THIS EXACT SAME PROBLEM WAS RECALLED FOR THE GRAND CARAVAN FOR EARLIER MODELS BUT NOT FOR THIS VEHICLE. I MADE AN APPOINTMENT WITH CHRYSLER FOR THE REPAIR BUT THE SOONEST THEY COULD TAKE ME WAS IN APPROXIMATELY A MONTH, AUGUST 14. SINCE I TRAVEL TO AND FROM WORK AT NIGHT ALONE AND WITH THREE YOUNG CHILDREN, I HAD THE REPAIR DONE IMMEDIATELY AT A LOCAL REPUTABLE REPAIR SHOP. THE PART REPLACED WAS THE STEERING WHEEL MODULE AND THE PART ALONE WAS $469 PLUS LABOR. THE TOTAL COST WAS OVER $750 FOR WHICH I HAVE THE REPAIR BILL. THIS IS A FAULTY DESIGN TO A PART THAT IS CLOSED UP IN THE STEERING WHEEL AND HAS FAILED FOR NO APPARENT REASON IN THE SAME MODEL CAR FROM DODGE/CHRYSLER AND FROM WHAT I HAVE READ, JEEP BRAND AS WELL. NOT ACCEPTABLE.

ON 7/17/2019 WHILE TRAVELING DOWN A LOCAL HIGHWAY THE DRIVER SIDE HEADREST EXPLODED HITTING ME IN THE BACK OF THE NECK. PULLED OFF ROAD IMMEDIATELY. PROCEEDED TO THE DEALERSHIP OF PURCHASE. LICENSED CHRYSLER SERVICE PERSON ATTEMPTED TO RE-SET. DETERMINED HEADREST WAS BROKEN AND THEY WOULD ORDER NEW. DID NOT TELL US THERE IS A CLASS ACTION SUIT IN THE PROCESS REGARDING THESE HEADRESTS.THANKFULLY NO SERIOUS INJURY, OTHER THAN A HEADACHE AND DIZZY WHICH LASTED ABOUT 3 HOURS. WAS INFORMED ITEM IS BACK ORDERED AND NO IDEA WHEN IT WILL BE AVAILABLE. MAYBE NEXT YEAR. WE TRAVEL TO FL IN THE FALL AND NEED THIS SAFETY FEATURE IN OPERATION FOR THIS TRIP. WE OBTAINED A PRE-WORK ORDER AND WAS TOLD IT MEANS NOTHING SINCE NO WORK HAS BEEN ORDERED. SERVICE TECH DID NOT KNOW IF HEADREST WAS FAULTY OR NOT. HE SAID A SPEED BUMP CAN DISLODGE IT OR EVEN A POT HOLE. REALLY?? PLEASE HELP US. *DT *DT *DT*JB

WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE HEAD REST POPPED OUT AND WILL NOT SNAP BACK IN PLACE

MY TRANSMISSION. DO NOT BUY FROM SAFFORD DEALERSHIP IN WARRENTON VA!!!! OR CHRYSLER OR DO NOT BUY THE WARRANTY, IT IS A RIP OFF. THEY CHARGE YOU AND THAN DON'T HONOR IT!! THEY TELL MANY LIES TO GET OUT OF PAYING FOR THE REPAIRS AND TO GET OUT OF THE WARRANTY HAVE ALREADY PAID FOR. I HAVE BOUGHT MANY CARS AND WOULD NEVER RECOMMEND CHRYSLER!! LOOK AT ALL THE OTHER REVIEWS BEFORE BUYING.

WHILE DRIVING ON A CITY STREET, THE FRONT SEAT ACTIVE HEAD RESTRAINT RELEASED CAUSING IT TO PROPEL FORWARD. UPON INSPECTION, THE PIN WHICH IS LATCHED HOLDING THE HEAD RESTRAINT CLOSED, WAS HELD BY A PLASTIC RETAINER WHICH FATIGUED & FAILED.*DT*JB