2014 CHRYSLER TOWN AND COUNTRY Complaints

I WAS DRIVING ON THE HIGHWAY (GOING AT LEAST 65 MPH) AND THE HEADRESTS ON THE FRONT PASSENGER SEAT EXPLODED. THE AIR BAG LIGHT ON THE DASH HAD BEEN GOING ON AND OFF FOR THE PAST 2 WEEKS, I NOTIFIED CHRYSLER VIA TELEPHONE WITH NO RESPONSE. ABOUT 1.5 WEEKS LATER THE AIRBAG LIGHT RETURNED ON (INTERMITTENTLY) AND THEN I HEARD ANOTHER LOUD "POP" IN THE DRIVERS SEAT BUT NOTHING EXPLODED OPEN.

WHILE THE VEHICLE WAS IN MOTION, THE BUCKLED SEAT BELT ON THE PASSENGER SIDE THIRD ROW SEATING LOCKED IN PLACE AS MY AUTISTIC GRANDSON WRAPPED IT AROUND HIS NECK. I LOOKED IN THE REAR VIEW MIRROR, PULLED TO THE SIDE OF THE ROAD WHICH LUCKILY HAPPENED TO BE A TOYOTA DEALERSHIP. THE EMPLOYEES IN THE SHOP COULD NOT UNBUCKLE THE BELT AND AS MY GRANDSON WAS ALREADY TURNING BLUE THEY HAD TO CUT THE BELT FREE FROM HIM. HE WAS LEFT WITH BRUISING AROUND THE NECK BUT HAD I NOT SEEN HIM IN TIME I FEEL HE WOULD HAVE BEEN STRANGLED TO DEATH. THESE LONG BELTS FROM THE UPPER PART OF THE VEHICLE ARE A HAZARD FOR CHILDREN.*DT*JB*DT*JB

MIDDLE MEDIA CONTROL PANEL SHORTED AND CAUGHT FIRE. BURNED ALL THE WIRES BEHIND THAT PANEL. HAPPENED DURING DRIVING JUST AFTER STARTUP.*DT*DT*JB *DT*JB*JB*DT

CAR HAD A ROUGH IDLE LOSS OF POWER AND CHECK ENGINE LIGHT ILLUMINATED. CAR WAS DIAGNOSED WITH MISFIRE ON CYLINDER 2 AND CRACKED LEFT CYLINDER.

ALTERNATOR FAILED PREMATURELY, BUT OUT OF WARRANTY. ALL OTHER MODELS IN THIS YEAR RANGE WITH THE SAME ENGINE AND ALTERNATOR WERE RECALLED, BUT THIS MODEL WAS EXCLUDED FROM THAT RECALL. HOWEVER, SAME ENGINE AND SAME ALTERNATOR. STILL FAILED PREMATURELY. RELATED RECALL 14V-634. CHRYSLER REFUSED "GOOD-WILL" REIMBURSEMENT SINCE MY VIN WAS NOT INCLUDED IN THE RECALL.

FOR ABOUT A YEAR THE CAR HAS BEEN GIVING ME PROBLEMS WHILE ITS BEING DRIVEN. WHEN I COME TO A STOP IT SHAKES AND HAS CUT OFF ON ME. IT WOULD RESTART WITH NO PROBLEM. THEN IT STOPPED GIVING ME PROBLEMS FOR A LITTLE WHILE. THEN LAST THURSDAY, I GOT OFF AT AN EXIT FROM THE HIGHWAY AND WHEN I BRAKED BEHIND A CAR AT THE LIGHT, IT STOPPED A LITTLE ROUGH. I TOOK MY FOOT OFF THE BRAKE TO MOVE UP A BIT AND THE CAR STARTED GOING BACKWARDS REAL SLOW WHILE IT WAS STILL IN DRIVE. I HAD TO PUT THE CAR IN PARK AND TURN IT OFF FOR A FEW SECONDS AND RESTART AND IT TOOK ME TO MY DESTINATION. I'M TERRIFIED TO DRIVE IT WITH MY GRANDCHILDREN BUT NEED MY VEHICLE. IT AMAZES ME ABOUT THE COMPLAINTS WITH THIS SAME PROBLEM AND CHRYSLER IS NOT ACKNOWLEDGING THE PROBLEM. I PRAY THAT SOMETHING TRAGIC DOESN'T HAPPEN. I HAVE HAD THIS CAR CHECKED REPEATEDLY AND THEY CAN FIND NOTHING AND THE CHECK ENGINE LIGHT DOESN'T COME ON.

I HAVE EXPERIENCED A FAILURE IN THE NUMBER TWO CYLINDER HEAD. CHRYSLER REFUSES TO ACKNOWLEDGE ANY PROBLEMS WITH THIS MOTOR FOR THIS YEAR. EVEN THOUGH IT IS THE SAME MOTOR THAT THEY HAVE USED IN 2011 2012 AND 2013 AND DURING THOSE YEARS THEY HAVE COVERED SUCH FAILURES. THIS PROBLEM IS EVIDENT BELOW 1000 RPM. YOU CAN FEEL THE CAR SHUDDER AND SHAKE AS A RESULT OF MISS FIRING IN CYLINDER TWO. I AM TOLD THAT IF IT IS NOT REPAIRED IT WILL EVENTUALLY CAUSE MY ENGINE TO FAIL COMPLETELY. THE CURRENT PRICE TAG IS APPROXIMATELY $3000.

AIRBAG DASH SIGNAL INTERMITTENTLY ILLUMINATES. IT SEEMS TO BE RELATED TO A SENSOR IN THE DRIVER SEATBELT. WAS GIVEN AN ESTIMATE OF $375. IT CHIMES WHEN I TURN THE WHEEL. I'M NOT CONFIDENT THAT THE AIRBAG WILL SAFELY DEPLOY IF IN AN ACCIDENT

THE VAN NEEDS A NEW BREAK BOOSTER AND I HAVE BEEN TOLD BY THE DODGE WHOLESALE PARTS WAREHOUSE THAT NONE ARE AVAILABLE AND 128 ARE ON BACK ORDER WITH NO DATE ON WHEN THEY WILL BE AVAILABLE. MY CAR IS UNSAFE AND THE BREAKS COULD GO OUT AT ANYTIME AND IT COULD BE MONTHS BEFORE THE PART IS AVAILABLE. IN THE MEAN TIME MYSELF AND OTHER DODGE, CHRYSLER CUSTOMERS ARE DRIVING UNSAFE CARS.

THE ACTIVE HEADREST ON THE FRONT PASSENGER SEAT DEPLOYED STRIKING MY 14 YEAR OLD DAUGHTER IN THE HEAD WHILE DRIVING AND NO ACCIDENT OCCURRING. UPON INSPECTION, THE SYSTEM DID NOT DEPLOY DUE THE MECHANISM RELEASING THE PIN BUT RATHER THE PLASTIC THAT IS SUPPOSED HOLD THE PIN FAILED RESULTING IN DEPLOYMENT. THERE IS NO WAY TO RESET THE HEADREST BECAUSE IT IS BROKEN. I HAVE SERIOUS SAFETY CONCERNS WITH THE DRIVER SIDE POTENTIALLY FAILING AND DEPLOYING IN A SIMILAR MANNER. THE DRIVER COULD BE STRUCK IN THE HEAD CAUSING INJURY OR ACCIDENT. REPLACING BOTH HEADRESTS WOULD BE A SIGNIFICANT COST.