2016 CHRYSLER TOWN AND COUNTRY Complaints

DRIVER SIDE SLIDING DOOR MAKES A LOUD BUZZING SOUND WHILE LOCKING OR UNLOCKING THE VEHICLE. I WAS TOLD BY THE DEALERSHIP THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND AN EXPENSIVE REPAIR (AROUND $650). EVENTUALLY THE LOCK WILL NOT FUNCTION AT ALL AND YOU WON'T BE ABLE TO LOCK OR UNLOCK THE DOOR. THIS IS A LIFE SAFETY ISSUE THAT SHOULD BE ADDRESSED BY CHRYSLER.

THE LOCK ACTUATOR FOR THE PASSENGER SIDE REAR DOOR STOPPED FUNCTIONING PROPERLY. THE DOOR LOCK STUCK IN THE LOCKED POSITION AND THE DOOR COULD NOT BE OPENED. A BODY SHOP GOT THE ACTUATOR UNSTUCK, BUT WITHIN A FEW DAYS IT WAS STUCK AGAIN, THIS TIME IN THE UNLOCKED POSITION. I STARTED RESEARCHING THE PROBLEM ONLINE AND FOUND A WAY TO GET THE LOCK UNSTUCK AND I USED THAT TRICK WHEN IT STUCK IN THE LOCKED POSITION, BUT OVER TIME THE ACTUATOR HAS ALSO STARTED BUZZING. NOW WHEN THE POWER DOOR LOCKS ARE ACTIVATED, INSTEAD OF LOCKING OR UNLOCKING THE ACTUATOR ON THIS DOOR JUST BUZZES LOUDLY AND THE LOCK MECHANISM DOESN'T MOVE. IT'S BEEN BUZZING FOR MONTHS NOW, SO I DECIDED TO DO SOME MORE RESEARCH AND SEE IF IT WAS AN ISSUE I FELT COMFORTABLE FIXING MYSELF. ONCE I STARTED LOOKING, I FOUND SEVERAL FORUMS WERE A LOT OF PEOPLE WERE HAVING THIS SAME ISSUE, AND IT WAS RECOMMENDED THAT EVERYONE REPORT THIS ISSUE TO POSSIBLY CREATE A RECALL IF THE FAILURE RATE OF THE ACTUATOR IS HIGH ENOUGH. I ALSO FOUND THAT THE PART THAT NEEDS REPLACED IS INEXPENSIVE, IT'S LESS THAN $50. HOWEVER, DUE TO THE DEGREE OF DIFFICULTY IN ACCESSING THE PART, THE ENTIRE DOOR PANEL HAS TO BE TAKEN APART TO ACCESS IT, THE AVERAGE REPAIR QUOTE FOR THIS REPAIR IS IN THE $700-$800 RANGE. THIS SEEMS LIKE A REALLY POOR DESIGN CHOICE FOR A PART THAT SEEMS TO HAVE SUCH A HIGH FAILURE RATE. IF YOU NEED ANY ADDITIONAL INFORMATION OR A SHORT VIDEO OF THE BUZZ, SINCE A PICTURE WILL NOT REALLY SHOW THE ISSUE PLEASE LET ME KNOW. THANK YOU!*DT *AS

THE PASSENGERS SIDE SLIDING DOOR BUZZES WHEN UNLOCKING, LOCKING, OR OPENING THE CORD. I KNOW MANY PEOPLE WITH THE SAME PROBLEM AND CHRYSLER MUST KNOW THIS IS A PROBLEM.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE HIGHWAY. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT MOVE FORWARD. DUE TO THE FAILURE, THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO CHRISTOPHER'S DODGE RAM (16655 W COLFAX AVE, GOLDEN, CO 80401) WHERE THE VEHICLE WAS YET TO BE DIAGNOSED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

THE PASSENGER SIDE SLIDING DOOR WILL NOT LOCK AND WHEN THE VAN IS OPENED IT BUZZES IN THE DRIVERS SIDE SLIDING DOOR. BOTH ISSUES WERE DISCOVERED WHEN THE VAN IS STAIONARY. THE FIRST ISSUE WAS DISCOVERED ABOUT 2 MONTHS AGO AND THE SECOND ISSUE WAS DISCOVERED ON 8-16-20. THIS IS A MAJOR CONCERN WITH KIDS BEING IN THE VEHICLE, AND NOT KNOWING IF THE DOORS MIGHT BECOME LOCKED TRAPPING THE KIDS RIDING IN CAR SEATS WE CANT GET TO.

WHILE DRIVING OR SITTING STILL ALL THE INDICATOR LIGHTS JUST COME ON IF YOU WERE STARING THE VECHICLE FOR THE FIRST TIME,IF YOU TURN THE CAR OFF IT WILL NOT START BACK UP IF YOU TAKE THE KEY OUT OF THE IGNITION THE WARNING BUZZER STARTS RINGING AND THE REMOTE WILL NOT WORK.ALSO THE CHECK ENGINE LIGHT STAYS ON FOR DAYS I HAD IT AT THE DEALER AND THEY COULD NOT FIND ANYTHING. THE TOWN& COUNTY HAD A SIMILAR ISSUE LIKE THIS ON IT 2008 MODLE THIS HAS OCCURED FIVE TIME

ONE DAY THE REAR DRIVERS SIDE DOOR WOULDN'T OPEN IN OUR 2016 TOWN AND COUNTRY.. IT COULDN'T BE LOCKED, UNLOCKED, OR OPENED MANUALLY. TWO WEEKS LATER THE REAR PASSENGERS DOOR STARTED MAKING THE SAME NOISE. I TOOK IT TO THE DEALERSHIP, AND THE MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS PARTICULAR MAKE AND MODEL. I WAS TOLD THE ACTUATORS WOULD NEED TO BE REPLACED IN BOTH DOORS ($1000) A DOOR. I ASKED THE MECHANIC IF THE CAR DOORS COULD BE MADE FUNCTIONAL WITHOUT FIXING THE AUTOMATIC ACTUATORS, AND THEY TOLD ME BASICALLY THEY HAVE TO BREAK THE DOOR IN ORDER TO OPEN IT OR FIX IT. THIS IS A HUGE SAFETY CONCERN. IF WE WERE IN A CAR ACCIDENT THERE WOULD BE NO WAY OF OPENING EITHER PASSENGER DOOR. I ASKED THE MECHANIC WHAT WE WERE SUPPOSED TO DO IN THE EVENT OF AN EMERGENCY, AND HE ADVISED ME THE ONLY WAY TO OPEN THE DOOR WOULD BE TO REPLACE THE ACTUATORS. I CONTACTED CHRYSLER WHO'S ONLY ANSWER WAS THAT MY CAR WAS OUT OF WARRANTY, AND THERE WAS NOTHING THEY WERE GOING TO DO. AFTER LOOKING ONLINE TO SEE IF THERE WERE ANY OTHER COMPLAINTS, AND THE INTERNET WAS LOADED WITH COMMENTS FROM CUSTOMERS IN THE SAME BOAT. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS TRAPPED INSIDE A CAR WITHOUT ANY POSSIBLE MEANS OF ESCAPE!

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO DIAGNOSED A TRANSMISSION FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114, FOR A DIAGNOSTIC TEST HOWEVER, THE TECHNICIAN STATED THAT IT WOULD TAKE A WEEK TO HAVE THE DIAGNOSTIC TEST COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

THE SIDE DOORS THAT ARE POWERED TO OPEN AND CLOSE WHEN THEY LOCK ONE OF THEM MAKES A BUZZ SOUND AND WHEN UNLOCKED THE OPPOSITE DOOR MAKES A BUZZ SOUND. THIS SOUND HAPPENS IF IM PARKED OR DRIVING IF THE DOORS ARE LOCKED OR UNLOCKED.

PASSENGER SIDE SLIDING DOOR MAKES BUZZING NOISE WHEN UNLOCKING. STATIONARY OR MOVING DOES NOT MATTER. MAKES NOISE WHEN PRESSING UNLOCK ON DOOR PANEL, KEY FOB, OR WHEN PULLING ON ANY DOOR HANDLE TO OPEN DOOR THAT UNLOCKS ALL DOORS.