2016 CHRYSLER TOWN AND COUNTRY Complaints

THE ACTUATOR ON THE THE SLIDING DOORS ARE STUCK AND THUS THE DOORS ARE LOCKED AND CAN NOT BE UNLOCKED. THIS HAS HAPPED ON BOTH OF MY SLIDING DOORS. THIS IS NOW THE SECOND TIME AND IT IS VERY EXPENSIVE TO FIX. MY CHILDREN HAVE BEEN UNABLE TO EASILY EXIT THE VEHICLE.

THE DRIVER SIDE PASSENGER SLIDING DOOR ACTUATOR QUIT WORKING ON A 2016 TOWN AND COUNTRY A COUPLE MONTHS AGO. NOW THE PASSENGER SIDE ACTUATOR IS MAKING GRINDING NOISES AND WILL NEED TO BE REPLACED AS WELL. AN ONLINE SEARCH REVEALED THIS IS A COMMON PROBLEM ON THESE VEHICLES. THIS VEHICLE IS JUST A FEW MONTHS OUT OF WARRANTY, AND THESE NEEDED (EXPENSIVE) REPAIRS SEEM TO INDICATE DESIGN FLAWS OR INFERIOR COMPONENTS. I FEEL CHRYSLER SHOULD BE REPAIRING THEM THROUGH A RECALL. WHEN THEY FAIL, THE DOOR CANNOT BE OPENED, MAKING IT DIFFICULT TO ENTER OR EXIT THE VEHICLE.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, WHICH FAILED TO ENGAGE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, TURNED THE VEHICLE OFF AND BACK ON, AND CHECKED THE OIL CONSUMPTION AND TRANSMISSION FUEL, WHICH WERE NORMAL. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO HIS RESIDENCE WHERE HE NOTICED TRANSMISSION FUEL LEAKING FROM THE TRANSMISSION. THE VEHICLE WAS TOWED BY AAA TO OCEAN CHRYSLER DODGE JEEP RAM (9 POST RD, WESTERLY, RI 02891, (401) 596-2077) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 106,230.

SLIDING DOOR ON DRIVERS SIDE FAILED TO OPEN WITH KEYLESS ENTRY OR MANUALLY OPENING. THIS IS A HUGE SAFETY CONCERN. WE WERE ABLE TO EVENTUALLY OPEN THE DOOR, BUT NOW THE DOOR ACTUATOR BUZZES LOUDLY WHEN LOCKING/UNLOCKING. DOOR WILL INTERMITTENTLY NOT OPEN WITH KEYLESS ENTRY OR MANUALLY.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPERATE. THE CONTACT DROVE TO WETZEL CHRYSLER JEEP DODGE RAM (5500 NATIONAL RD E, RICHMOND, IN 47374, 765- 966-7000) WHERE THE CONTACT PAID FOR DIAGNOSTIC TESTING AND REPAIRS; HOWEVER, THE FAILURE RECURRED THE FOLLOWING DAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

I WAS TRAVELING WESTBOUND ON THE PA TURNPIKE, GOING UP A HILL AT 70 MPH WITH CRUISE CONTROL ON WHEN MY VEHICLE SUDDENLY BEGAN LOSING ACCELERATION AND WOULDN'T SHIFT GEARS. THE RPM GAGE WAS GOING VERY HIGH. I QUICKLY DISABLED THE CRUISE CONTROL AND PULLED OVER ONTO THE SHOULDER OF THE ROAD, NOT AN EASY FEAT IN THE MIDST OF HEAVY TURNPIKE TRAFFIC (I AM THANKFUL THAT I WAS NOT HIT BY A TRACTOR TRAILER). I PUT THE VEHICLE IN PARK AND PUT ON MY EMERGENCY FLASHERS. THE CHECK ENGINE LIGHT CAME ON. AFTER CALLING MY HUSBAND ON THE PHONE, I TURNED OFF THE VEHICLE AND CALLED INTERSTATE EMERGENCY TOWING TO TAKE ME TO THE NEAREST CHRYSLER DEALERSHIP ABOUT 20 MILES AWAY. THE EMPLOYEE AT THE DEALERSHIP NOTED THAT THERE HAD BEEN A TRANSMISSION-RELATED RECALL ON 2016 CHRYSLER TOWN AND COUNTRY MINIVANS THAT WERE MANUFACTURED DURING SPECIFIC MONTHS AND THAT MY MINIVAN FELL WITHIN THE SPECIFIED TIMEFRAME. HOWEVER, AT A LATER DATE I WAS TOLD THAT MY MINIVAN VIN WAS NOT A PART OF THE RECALL, EVEN THOUGH THE SERVICE DEPARTMENT DETERMINED THAT THERE WAS AN ISSUE WITH THE TRANSMISSION PUMP WHICH CAUSED A LOSS OF POWER (PART OF THE INITIAL RECALL PROBLEM). PLEASE SEE THE INITIAL ESTIMATE THAT IS ATTACHED. THEY ORDERED A NEW TRANSMISSION PUMP, WHICH WE HAD TO WAIT ALMOST A WEEK TO COME IN. THE DAY THAT THE TRANSMISSION PUMP ARRIVED, MY HUSBAND ASKED THEM TO EMAIL HIM THE ESTIMATE SO THAT HE COULD SHOW CHRYSLER THAT OUR VAN HAD THE SAME ISSUE AS THE INITIAL RECALL. ONCE THE DEALERSHIP LEARNED THAT WE WERE CONTESTING THE RECALL, THEY CLAIMED THAT THEY DID NOT HAVE TO REPLACE THE TRANSMISSION PUMP AFTER ALL . WHEN WE WENT TO PICK UP THE VAN, THEY SAID THAT THEY ONLY HAD TO REPLACE THE TORQUE CONVERTER (SEE FINAL INVOICE ATTACHED). WE THINK THAT THEY ARE TRYING TO COVER UP THE FACT THAT OUR VAN SHOULD HAVE BEEN COVERED AND FIXED UNDER THE RECALL, AND/OR THEY DO NOT WANT THE RECALL EXPANDED.

THE BRAKE POWER BOOSTER HAS FAILED. THE PART IS ON BACK ORDER AND THE DEALER SAYS THEY HAVE 83 ON BACKORDER AHEAD OF ME AND NO ESTIMATED TIME TO HAVE THE PART IN STOCK TO BE ABLE TO FIX IT. BECAUSE THERE IS NOT AN ACTIVE RECALL ON THIS, I AM FORCED TO CONTINUE TO DRIVE A VEHICLE WITHOUT POWER BRAKES AND APPARENTLY A LOT OF OTHERS.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL TICKING NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE, BUT THE TICKING NOISE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

PASSENGER SLIDING DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE OF CAR MANUAL OR AUTOMATIC SEEMS LIKE THIS COULD BE DANGEROUS IF NEED TO EXIT CAR QUICKLY AND CAN'T GET OUT

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET DODGE RAM KIA (21111 CEDAR AVE, LAKEVILLE, MN 55044, (952) 232-6897) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.