2016 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS

MY VEHICLE IS JUST OVER 3 YEARS OLD AND HAS HAD REGULAR PREVENTATIVE MAINTENANCE DONE TO IT INCLUDING REGULAR OIL CHANGES. TWO WEEKS AGO THE ENGINE LIGHT CAME ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC WHO HAS SERVICED THE VEHICLE SINCE I PURCHASED IT. THEY RAN A DIAGNOSTIC TEST ON IT AND IT GAVE THEM THE DIAGNOSTIC CODE OF P0302, A MISFIRE OF CYLINDER 2. THEY NOTICED THAT THE VEHICLE WAS MAKING A LOUD SHUFFLING NOISE IN THE MOTOR AND WHILE THE VEHICLE WAS IDLE IT WOULD SHIMMY AND SHAKE A BIT AND THERE WAS A SMELL OF OIL OR GAS AND THE ENGINE WOULD JUMP OR SKIP SOMETIMES BUT NOT MAJOR. THEY PERFORMED A FULL TUNE UP AND DROVE IT A BIT AND THE ENGINE LIGHT WAS OFF BUT THEN THE NEXT DAY WHEN I STARTED THE VEHICLE THE ENGINE LIGHT CAME BACK ON SO I TOOK IT DIRECTLY BACK TO THE MECHANIC AND THEY LOOKED MORE INTO THE DIAGNOSTIC CODE THAT IT WAS READING AND FOUND A RECALL ON THIS SAME EXACT DIAGNOSTIC CODE FOR THE 2016 GRAND CARAVAN 3.6 AND 2016 JOURNEY 3.6 MADE BY DODGE...WHICH ARE THE EXACT ENGINES AS THE CHRYSLER TOWN & COUNTRY SO I CONTACTED MY LOCAL DEALERSHIP AND THEY WILL NOT HONOR THE RECALL ON MY VEHICLE FOR THE EXACT SAME ISSUE. I THEN CONTACTED CHRYSLER DIRECTLY AND THEY SAID THAT THEY WOULD GLADLY HONOR THE RECALL IF YOUR ORGANIZATION ISSUED THE RECALL FOR THIS MAKE AND MODEL VEHICLE SINCE IT IS CLEARLY RELATED TO THE RECALL THAT HAS BEEN ASSIGNED TO THE 2016 GRAND CARAVAN AND JOURNEY, RECALL #627908. MY VEHICLE NEEDS A CYLINDER HEAD REPAIRED OR REPLACED AND I DO NOT WANT TO CONTINUE TO DRIVE IT AND DO POSSIBLE FURTHER DAMAGE. I AM TRYING TO BE A RESPONSIBLE CONSUMER AND ADDRESS THE ISSUE CORRECTLY BUT I SHOULD NOT HAVE TO SPEND THOUSANDS OF DOLLARS ON A MAJOR ENGINE ISSUE FOR A VEHICLE THAT IS JUST OVER 3 YEARS OLD AND HAS BEEN PROPERLY MAINTAINED AND WHEN THERE IS AN OPEN RECALL FOR 2 COMPARABLE VEHICLES THAT HAVE THE EXACT SAME ENGINE.

THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB

PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.

I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .

OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.

MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.

SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.

THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.