2016 CHRYSLER TOWN AND COUNTRY Complaints

I received a letter from Chrysler regarding TSB #23-017-20 regarding the rear sliding doors unable to be opened either electrically or manually a few years ago. Recently the cars left/rear door wouldn't work. Unable to open it at all. It's a 2016 Town and Country with 147,421 miles on it. Well within the TSB requirements. I called a local Chrysler dealer. They told me if they decided the cars problem wasn't part of the recall they would charge me $250.00 for diagnostics. It clearly is related since it has the same symptoms. Sounds like their way of avoiding the repairs since Chrysler will only reimburse the dealer for 1.2 hrs when actually repair time is past 3 hours. I then called 1-800-247-9753 the number on Chrysler's service bulletin they mailed me. After a 30 minute conversation were they told me the car didn't qualify. I convinced them it did when I referred the letter they sent me. They said to contact a dealer which I told them I had. I explained their response and they said they would put a complaint regarding the dealer and there was nothing else they could do. I called another local dealer and they never bothered to call me back. I called a local car repair place since the letter says they would reimburse someone else if the repair is done somewhere else. They refused to sell the place the part to them. I entered my vin number on Chrysler's web site that they provide to reimburse customers. The vin number came back as not qualifying for the service bulletin. These are their ways to avoid servicing these cars under the Service Bulletin. I have proof the car is within the mileage limit and at this time it still is. I had to replace the part myself. My wife needed the car and couldn't wait for Chrysler. There are many places online were people with the same problem were denied the repair even though they did qualify. Thanks

Purchased vehicle in March 2024 then in late august 2024 the engine light came on. On October 3rd i took the vehicle to a Chrylser dealer near me and they diagnosed it as needing a TRANSMISSION & OIL COOLER REPLACEMENT, #5 FUEL INJECTOR, and VACUUM HARNESS among other things.

Passenger side sliding door makes noise and won't open remotely or manually. When it does open it will close on its own sometimes making it dangerous when loading my children.

Oil filter housing leaks is made out of cheap plastic and failed. Leaking oil can make roads slick and cause accidents and is a fire hazard to vehicle.

The styrofoam headrest snapped in half and came off of the base of the car seat. Graco will not replace even though it renders the car seat useless because they say it does not cover under warranty. The car seat is a little over 2 years old.

car would turn off randomly while driving; this primarily happened at red lights. After a moment was able to turn car back on and continue driving. Took car to mechanic and had something replaced; however, this issue continued. Took car to dealership and they confirmed that they could find nothing wrong with the car. Dealership that provided follow-up call that there was a potential fix to have PCN (?) chip updated and that this was a known issue. It does not seem safe to have a car randomly turning off while driving; especially in a large mini van which is most commonly used by families with young children. The dealership made me pay $300 to pay for the safety fix despite it being a known issue and a safety issue. When the car would turn off this was at 0 mph but it occured coming from all different types of speeds. Foot on the break in the middle of an inner section - that is DANGEROUS and someone speeding through and crashing into you. PCN update was completed at Chrysler dealership.

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was at the independent mechanic for transmission replacement, the contact was informed that the plastic oil filter housing had melted. The contact was informed that the oil filter housing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the check engine warning light illuminated and there was a misfire in the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The VIN was not included in NHTSA Campaign Number: 16V461000 (POWER TRAIN). The contact related the failure to the recall. The manufacturer was not notified of the failure. The failure mileage was 176,212.

Sudden transmission failure while driving caused loss of power while in active traffic. Engine code P076A.

The contact owns a 2016 Chrysler Town and Country. The contact stated that the locking mechanism of the driver's side rear sliding door had failed and the door could not be opened remotely or manually. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 62,000.