2014 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER WAS CONTACTED NUMEROUS TIMES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART NEEDED FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT MENTIONED THAT THE CHECK TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000.

ON AUGUST 7TH, 2015 I WAS DRIVING OUR 2014 CHRYSLER TOWN AND COUNTRY ON A HIGHWAY IN SPRINGFIELD, MO FROM TEXAS, WITH MY THREE CHILDREN WITH ME, GOING ABOUT 65 MPH, WHEN A CAR CUT IN FRONT OF ME. WHEN I PRESSED ON THE BRAKES, THEY WENT ALL THE WAY TO THE FLOOR. PRESSING ON THE BRAKES DID NOT SLOW THE VAN DOWN IN ANY WAY. I COULDN'T SWERVE TO THE LEFT BEING THERE WAS AN 18 WHEELER SO I WAS FORCED OVER TO THE EMERGENCY LANE & GRASS. TOWED TO A LOCAL DEALER. WE EXPLAINED TO DEALER THAT CHRYSLER HAS BEEN THE ONLY PEOPLE TO SERVICE OUR BRAKES, INCLUDING BRAKE FLUID. MY HUSBAND NEVER OPENED THE BRAKE RESERVOIR AT ANYTIME BEING WE HAD ALWAYS HAD IT SERVICED AT CHRYSLER. HE DID HOWEVER CHANGE THE ENGINE OIL ONE WEEK PRIOR TO OUR OUT OF STATE TRIP. DURING THESE FEW DAYS WE WERE GOING BETWEEN THE CHRYSLER CUSTOMER CARE AND THE DEALER. AFTER WE TOLD THE DEALER OF OUR SELF- OIL CHANGE OF ONLY ENGINE OIL, SUDDENLY ABOUT 3 HOURS LATER, THE CHRYSLER CUSTOMER SERVICE REP INFORMED US THAT THE DEALER HAD TOLD THEM, THAT SOMEHOW THE BRAKE OIL BECAME CONTAMINATED AND IT HAD TO HAVE HAPPENED IN THE LAST 7 DAYS. CHRYSLER REFUSED TO COVER COSTS UNDER WARRANTY, THEY FOUND THEIR WAY OUT OF PAYING FOR THEIR BRAKE FAILURE.

THE VEHICLE WAS PARKED IN THE GARAGE WHEN THE DRIVER ENTERED THE VEHICLE. THE DRIVER PRESSED THE IGNITION BUTTON TO TURN THE VEHICLE, KEEPING HER FOOT ON THE BRAKE. AS THE VEHICLE STARTED, THE WIPERS CAME ON AT HIGH SPEED WITHOUT HAVING BEEN TURNED ON AT THE TIME OR PREVIOUSLY. AT THE SAME TIME, THE ENGINE REVVED AND BEGAN TO ACCELERATE IN REVERSE DESPITE BEING IN PARK WITH THE DRIVER'S FOOT ON THE BRAKE. THE DRIVER'S DOOR WAS OPEN AND CRASHED AGAINST THE SIDE OF THE GARAGE DOOR, EJECTING THE DRIVER WHO HAD NOT EVEN HAD TIME TO PUT HER ON SEAT BELT. THE VAN CONTINUED TO REVERSE DOWN THE DRIVEWAY WHERE IT COMPLETED (ALMOST) A 180 DEGREE TURN. THE VAN FINALLY CAME TO A STOP ROLLING UP AGAINST A SIDEWALK CURB WITH A COUPLE MORE ENGINE REVS. A PERSON OTHER THAN THE DRIVER WAS THE FIRST TO THE VEHICLE AFTER IT CAME TO A STOP. HE NOTED THAT THE VEHICLE WAS IN PARK. HE SHUT THE VEHICLE OFF BY PRESSING THE IGNITION BUTTON. THE OWNER OF THE VAN AND DRIVER ARE VERY CONCERNED ABOUT THE VEHICLE'S AND THEIR SAFETY AFTER HAVING EXPERIENCED THIS INCIDENT. *TT

SOMETIMES WHEN YOU OPEN THE SIDE DOOR ON THE DRIVERS SIDE IT OPENS AND THEN STARTS TO SHUT AGAIN BEFORE YOU HAVE A CHANCE TO GET IN OR OUT. IF YOU ARE IN THE PROCESS OF GETTING IN OR OUT THE DOOR WILL HIT YOU. THIS DOESN'T ALWAYS HAPPEN BUT WHEN IT DOES IT IS FRUSTRATING. I AM AFRAID SOMEONE WILL GET HURT. WHEN THIS HAPPENS I HIT THE BUTTON BY THE MIRROR AND IT SEEMS TO FIX THE PROBLEM.

WHILE DRIVING ON THE HIGHWAY SUDDENLY THE CAR SHIFTED DOWN ON ITS OWN WITH A BIG 'THUD" AND WOULD NOT COME OUT OF THE GEAR AND STAYED IN THE 2ND GEAR TILL WE GOT TO A CHRYSLER DEALER AND HAD TO LEAVE THE CAR FOR ABOUT 3 DAYS WHILE THEY CHECKED THINGS OVER AND FINALLY TOLD US THAT THE MODULE WHICH CONTROLS THE TRANSMISSION IS BAD AND WAS CHANGED. WELL IT HAPPENED AGAIN AND THEN BACK TO DEALER AND FINALLY THEY TOLD US THE MODULE ACTUALLY WAS OK, THERE WAS A WIRE WHICH WAS NOT SOLDERED CORRECTLY AND THEY SOLDERED IT.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

HUGE SAFETY ISSUE. I HAD A HORRIBLE EXPERIENCE THIS PAST SATURDAY. HAD MY ARMS FULL; GRANDCHILD, 2 DIAPER BAGS, PURSE, KEYS. VAN WAS LOCKED. STARTED VAN WITH AUTO STARTER. OPENED BOTH BACK DOORS OF T AND C WITH KEY FAUB. SET BAGS IN BACK. PUT KEY ON FRONT SEAT. PUT BABY IN CAR SEAT. CLOSED DOOR WITH BUTTON ON VAN. WENT TO GET IN CAR AND CAR WAS STILL LOCKED. THANK GOD I STARTED THE CAR. IT WAS 89 DEGREES OUT. SON HAD TO DRIVE TO MY HOUSE AND GET SPARE KEY. CAR SHUT OFF, (RUNS FOR 15 MINUTES WHEN STARTED WITH THE CAR STARTER), BEFORE MY SON GOT BACK, BABY WAS INSIDE. THANK GOD MY SON CAME 30 SECONDS LATER. THIS IS A FEATURE THAT NEEDS TO BE CHANGED. I STILL CAN'T SHAKE THE FEELING THAT I ALMOST CAUSED IRREVERSIBLE HARM TO MY GRANDSON. FRONT DOORS SHOULD UNLOCK WHEN YOU OPEN THE BACK DOORS. I TAKE OWNERSHIP FOR MY MISTAKE. PLEASE MAKE CHRYSLER TAKE OWNERSHIP FOR YOUR DESIGN FLAW.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL) HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DISCONNECTED THE VENT WINDOW SWITCH AS A TEMPORARY REMEDY BECAUSE THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE. AFTER CONTACTING BOTH THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.