2014 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/03/15*LJ UPDATED 10/26/2017*CN

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/05/2015 THE VEHICLE WAS REPAIRED ON JULY 15, 2015. UPDATED 08/11/15*JB

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT A TRACTOR TRAILER MISSED THE VEHICLE BY APPROXIMATELY 12 INCHES. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PISTONS BLEW OUT THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

WHILE BACKING VEHICLE OUT OF DRIVEWAY, I STOP AND CHANGE GEARS FROM REVERSE TO DRIVE AND HEAR A CLUNKING SOUND. OUR ROADWAY AND DRIVEWAY IS NOT ON AN INCLINE AND I DID COMPLETELY STOP. THIS INCIDENT HAS HAPPENED A TOTAL 3 TIMES IN THE PAST 3 MONTHS. TOOK THE VAN TO THE DEALERSHIP WHERE WE BOUGHT IT AND WAS ADVISED THAT THIS WAS NORMAL FOR THIS BRAND VEHICLE. I CAN ALSO FEEL THE GEARS SHIFT WHILE DRIVING BUT SLOWING DOWN. THE VAN IS 1 YEAR OLD AND I ALREADY DON'T FEEL COMFORTABLE ABOUT IT. THANK YOU.

WHEN I PURCHASED THE MINIVAN IN MARCH 2015, THE AIRBAG LIGHT APPEARED WITHIN HOURS OF PURCHASE AND DRIVING OFF THE LOT. THE DEALERSHIP HAD ME BRING THE MINIVAN BACK AND THEY INSPECTED IT. THE ONLY EXPLANATION GIVEN WAS THAT IT NEEDED TO BE RESET. NOW IN JUNE' 4 MONTHS LATER AND STILL WITHIN WARRANTY, THE LIGHT CAME ON AGAIN. I ALSO NOTICED THAT THE ECON GAS SAVER, WHEN USED SHIFTS THE VAN AUTOMATICALLY, HOWEVER, NOW IT SEEMS THAT EVEN IF I DON'T USE THE ECON GAS SAVER IT SHIFTS AUTOMATICALLY. I WAS ON THE FREEWAY AND IT DOWNSHIFTED AUTOMATICALLY. I PURCHASED THE USED MINIVAN WITH 34,000 MILES. I NOW HAVE 44,000 MILES. IT'S WITHIN THE 60 MONTH PERIOD AND 75,000 MILEAGE WARRANTY I PURCHASED FOR AN EXTRA 3000, BUT WHEN I WENT TO CHRYSLER THEY SENT BACK TO THE DEALERSHIP WHERE I PURCHASED THE VAN AND WHEN I WENT TO THE DEALERSHIP, I WAS ADVISED TO TAKE BACK TO CHRYSLER BECAUSE IT SOUNDS LIKE I HAVE SAFETY RECALL ISSUES AND THOSE ARE COVERED BY CHRYSLER.. SO BUMMED THAT THE FAMILY VAN IS A NICELY PACKAGED LEMON.........

AIR BAG LIGHT WON'T TURN OFF ON DASHBOARD. DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. THE LIGHT WAS DEACTIVATED ONE DAY, WHEREAS IT WAS TURNED OFF, BUT THE NEXT DAY AFTER GOING OVER A BUMP IN THE ROAD THE LIGHT CAME ON AND IT HAS BEEN ON CONSTANTLY SINCE. I AM CONCERNED THAT THIS PROBLEM WILL LEAD TO MORE SERIOUS ISSUES RESULTING IN BODILY HARM.

RECALL NOTIFICATION CODE P25 ( FROM CHRYSLER) POWER VENT SWITCH CAN OVERHEAT AND CAUSE FIRE. WENT TO NORTH POINT CHRYSLER, WINSTON SALEM, NC. WITH RECALL NOTICE, ONLY TO BE TOLD THEY HAVE A LONG LIST OF OWNERS TO REPLACE THE SWITCHES BUT NO PARTS. THE RECEIVE A FEW EACH MONTH. MY CONCERN WOULD BE THAT IT OVERHEATS AND BURNS BEFORE THEY GET THE SWITCH IN TO REPLACE. WOULD I BE CORRECT THAT AT THAT POINT IF IT HAPPENS CHRYSLER WILL BE RESPONSIBLE FOR THE FIRE DAMAGE? KNOWING OF THIS PROBLEM SHOULD CHRYSLER PROVIDE LOANER VEHICLE TILL THE SWITCH IS MADE AVAILABLE ?

THE VEHICLE'S ENGINE LIGHT CAME ON WHILE DRIVING. IT BEGAN TO LOOSE POWER, SHAKE, AND SPUTTER. IT FELT LIKE IT WAS GOING TO CUT OFF AT THE SPEED OF 43MPH. I TOOK IT TO THE DEALER ON 5/16/15, THEY INDICATED THAT THERE WAS A CODE THAT INDICATED THAT THERE WAS A MISFIRE AND THAT THEY HAD CLEARED IT. I DROVE THE CAR HOME AND THE ENGINE LIGHT CAME BACK ON AND THE PROBLEMS RESUMED. I RETURNED TO THE DEALERSHIP WHERE THEY INDICATED THAT THEY ASKED IF I WAS AWARE THAT THEY NEEDED TO "TAKE THE ENGINE A PART"? I STATED THAT THEY NEEDED TO DO WHAT WAS NECESSARY TO FIX MY VEHICLE. THE SERVICE REPRESENTATIVE ALSO INDICATED THAT MY VEHICLE WAS OUT OF WARRANTY BUT BECAUSE I PURCHASED AN EXTENDED WARRANTY I SHOULD BE COVERED. I AM UNCLEAR AS TO WHY I WOULD HAVE ENGINE PROBLEMS IN A VEHICLE AT 57K MILES, THIS SHOULD ALSO BE A POWER TRAIN ISSUE WHICH WOULD MEAN THAT MY VEHICLE SHOULD BE COVERED FOR 100K MILES. CURRENTLY I AM STILL WAITING ON THE DEALERSHIP TO CONTACT ME REGARDING THE STATUS OF MY VEHICLE HOWEVER I AM DISAPPOINTED THAT I AM HAVING THESE PROBLEMS AND HAVE BEEN WITHOUT TRANSPORTATION FOR THREE DAYS.

WE PURCHASED OUR NEW 2014 CHRYSLER TOWN AND COUNTRY MINI VAN FROM OUR LOCAL CHRYSLER DEALER WITH TWO DEFECTIVE OUTBOARD REAR SEAT HEADRESTS. THE OUTBOARD ATTACHMENT OF THE STEEL HORSESHOE SHAPED ATTACHING ROD TO THE SEAT FRAME IS BROKEN. RETURNED VEHICLE TO DEALER AFTER WE DISCOVERED THIS CONDITION FOR INSPECTION AND REPAIRS ON MAY 4, 2015. WE HAD TO LEAVE THE VEHICLE WITH THE DEALERSHIP DUE TO A SERVICE DEPARTMENT BACKLOG. THE DEALER INSPECTED THE SEAT ON MAY 6, 2015 AND CONTACTED US TO TELL US THAT WE HAD DONE SOMETHING TO THE SEAT TO CAUSE THE HEADREST RODS TO BREAK. WE TOLD THE DEALER THAT WE DISAGREED AND WE WENT TO THE DEALERSHIP TO DISCUSS THERE FINDINGS. THERE IS NO VISUAL DAMAGE TO THE SEAT OR THE HEADREST, THE SEAT IS NEW, LOOK LIKE IT DID WHEN WE PURCHASED THE VEHICLE. WE ALSO WAS TOLD THAT WE MUST HAVE DAMAGED THE HEADREST WHEN WE RAISED THE SEAT FROM THE SEAT WELL IN THE FLOOR TO THE UPRIGHT POSITION. OUR SERVICE ADVISOR MR. RASHON PERRY GOT HIS SERVICE MANAGER AND WE DISCUSSED THE DAMAGE TO THE SEAT AND HE TAKEN SOME DIGITAL PICTURES OF THE DAMAGE TO THE SEAT AND TOLD US THAT HE WOULD SUBMIT THEM TO CHRYSLER FOR REVIEW AND GET BACK TO US IN 2 TO 3 DAYS. DID NO HAPPENED. CALLED DEALERSHIP ON MAY 14, 2015 AND ASKED OUR SERVICE ADVISOR MR. PERRY FOR AND UPDATE, NEVER ANSWERED THE PAGE FROM THE FRONT DESK. ASKED TO BE TRANSFERRED TO THE SERVICE MANAGERS (JOHN ?) AND LEFT A MESSAGE ON HIS ANSWERING MACHINE ASKING FOR AN UPDATE ON THE STATUS OF REPAIRING OUR SEAT. NO RETURN CALL TO DATE. WE UNDERSTAND THAT THERE IS A FEDERAL MOTOR VEHICLE SAFETY STANDARD THAT REQUIRES THE HEADREST TO PREVENT A PASSENGERS HEAD FROM WHIPLASHING DURING A 35 MPH REAR OR FRONT CRASH. CHRYSLER COULD HAVE OTHER VEHICLE IN THE PUBLICS HANDS WITH THESE DEFECTIVES SEATS HEADREST. WE NEED HELP IN GETTING THIS VERY SERIOUS ISSUE ADDRESSED. PLEASE HELP US.

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWNS AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.