2015 CHRYSLER TOWN AND COUNTRY Complaints

The sliding door on the passenger side has issues with the door lock actuator. It buzzes when unlocking and locking.

While driving at 70 mph on the highway on 8/13/23, the car electrical system failed. Power steering immediately failed. Brakes unresponsive. Lost control and almost veering into a semi beside us. Coasted and lane changed with no means to signal to others. Once we coasted to a near stop car was put into park without ability to press on break. After 3 min, attempted to start car again and it was responsive again.

We were traveling to Illinois when with out warning the car downshifted and went 55m/hr at 5000 rpm instead of 70m/hr at 2000 rpm. Incident occurred 7/22/2023. We were on the tollway coming in to Rockford Illinois at the beginning of rush hour. The mechanic found that the transmission had failed at 47,190 miles on the car. Of course the auto was out of warranty. 2015 Chrysler Town and Country Touring Van 5y or 60,000 mi on the powertrain. This could have been a very dangerous situation with the car accelerating and decelerating as we drove. The interesting thing is the certified transmission mechanic told us this was the 4th van he has seen in the last 2 weeks with the same issue. The transmission fluid was full of metal shards, now this does not seem right on an auto with only 47,190 miles on it There is documentation attached with the component data as per the computer record.

The transmission started whining I brought it to the shop they say it’s the transmission pump. I need a new transmission

Recall (ID-16V461000) VIN number said it was done But still having transmission issues. Bought used so not sure if it was completed or not. But when I put in my Vin it comes up no recalls BUT still having the same issues as recall (ID-16V461000)

The engine died while traveling 80mph and power steering stopped. Engine died at a stop light in traffic. No lights display on dashboard and no codes display. Car runs fine after turning off then restarting. This is dangerous and appears common in town and countries. We could have died at 80mph.

Numbers 1 & 2 engine misfires. Van could have stopped running at anytime and cause an accident. Engine light went on. Van is shaking when it runs.

Both headrests in the vehicle have malfunctioned and popped without the occurrence of an accident. The headrests are broken and cannot be reset in their proper functioning position. Therefore, it poses a safety hazard for occupants. The components have not been inspected by the manufacturer or anyone else other than the owner of the vehicle. There are no indicators denoted the issue.

The contact owns a 2015 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to two independent mechanics, where it was diagnosed with needing the transmission pump to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000. The consumer stated the vehicle was inspected by 3 different dealers and determined there was a faulty transmission pump. The consumer is appealing the recall and requesting to be part of the recall.

In July 2020, while on a trip, driving on the interstate at approximately 70mph, the driver front door window trim flew off, luckily not hitting the vehicle behind me. I suspect if would have caused damage if it had, even possibly going through a window. It cost $92 for the new part (APPLIQUE. B Pillar. Left). In January 2022, while on a trip, driving on the interstate at approximately 70mph, the passenger front door window trim flew off, luckily not hitting the vehicle behind me. As stated above, it could have been a problem had it hit any vehicle behind us. It cost $86 for the new part (APPLIQUE. B Pillar. Right) . I was able to find the parts online rather than going through a dealer (cost $150+ from them). A friend who works for Caliber Collision offered to put the replacement parts on for us, saving us labor costs. He mentioned he has seen this problem on numerous Town and Country vans. The only warning we had was a sudden high whistle as the piece came off. The parts never felt loose so we had no reason to suspect they would come off. This seems to be a design flaw that I think we should be reimbursed for. I can supply the receipts if that is a possibility.