CROSSROADS Complaints

The contact owns a 2022 Forest River Crossroads Zinger RV trailer hauled by a 2015 Ram 1500. The contact stated that the RV was having water intrusion failures. The contact stated that the RV had water entering from the roof. The RV was not kept under a car port or tarpaulin. The contact stated that the RV was towed to the dealer 3 times to have the leaks repaired. The contact stated that after each repair the failure reoccurred. The contact stated that the last time the RV was towed to the dealer and a section of the aluminum siding nearly detached. The section was part of the siding frame by the entrance door located on the right side of the RV. The contact stated that her husband pulled off the roadway and used duct tape to secure the siding. The contact stated that the plywood under the siding had rotted and that the siding fasteners had pulled out of the degraded plywood. The dealer visually inspected the RV and advised that the frame and body would require repairs to make the RV roadworthy. The RV was repaired but was not yet retrieved by the contact. The manufacturer was informed of the failure. The failure mileage was approximately 1,000.

I receive a safety recall letter 22V-117 Safety advisory 22-424 regarding : 1.- Circuit that is not properly protected by GFCI . the outside receptacle is not properly protected by GFCI . 2.- This is not on the letter There is a leak under the RV in between the black mesh and the bottom of the RV. I just find it because it took time to fill that area as a ballon and it need to be repaired preventing the mesh rip in pieces because of the water weight .

TL* THE CONTACT OWNS A 2013 CROSSROAD ZINGER TRAVEL TRAILER. THE CONTACT STATED THAT THE AXLE STARTED TO SMOKE AND BEND WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL TO THE TRAILER AND REFERRED THE CONTACT TO NHTSA. THE CONTACT MENTION THERE WAS A NHTSA CAMPAIGN NUMBER: 11V161000 (EQUIPMENT) BUT HER VIN WAS NOT INCLUDED.

ON MAY 15, 2020, I PICKED UP MY 2019 CROSSROADS REDWOOD (3951WB) FROM CATOOSA, OKLAHOMA TO TAKE IT BACK TO ALPINE, TEXAS AFTER IT BEING AT TULSA RV FOR SIX MONTHS FOR SIGNIFICANT WARRANTY REPAIRS. ON THE WAY BACK TO ALPINE, SOMEWHERE ALONG THE ROUTE THE REAR AXLE'S RIGHT-SIDE LEAF SPRING SHEARED IN HALF. DUE TO WEIGHT OF THE RV AND THE SIZE OF MY TRUCK, I DID NOT FEEL THE LEAF SPRING SHEAR IN HALF. WHEN I ARRIVED AT THE CAMPGROUND IN ALPINE, I NOTICED THE RV WAS LEANING ABOUT THREE INCHES LOWER ON MY TRUCK ON THE RIGHT SIDE. I HAD TO LEVEL THE RV WITH A RAMP ON A LEVEL SITE. THE BROKEN LEAF SPRING WAS HIDDEN BY THE TIRE. I LOOKED UNDER THE RV AND THEN SAW THE DAMAGE TO THE LEAF SPRING, I-BEAM AND MOTOR SUSPENSION SYSTEM. KEYSTONE/LIPPERT SENT OUT A MOBILE TECH TO REPAIR THE DAMAGE. KEYSTONE HAD TO REPLACE TIRES WHICH ONLY HAD ABOUT 4500 MILES ON THEM. THE LIPPERT TECHNICIAN DID NOT COME RIGHT OUT AND SAY IT, BUT HE HINTED THE LEAF SPRINGS ARE NOT STRONG ENOUGH FOR THE WEIGHT OF THE RV. HIS JOB IS TO GO TO BROKEN DOWN KEYSTONE RVS WITH LIPPERT CHASSIS SUSPENSION FAILURES. I AM NOT SURE HOW MUCH LONGER I COULD HAVE DRIVEN THE RV WITHOUT CUTTING DEEPER INTO THE I-BEAM OR FOR THE REAR AXLE TO RIP FREE FROM THE FRAME CAUSING ME TO WRECK OR INJURING MYSELF OR OTHERS AROUND ME.*DT*DT*JB*DT*JB

TL* THE CONTACT OWNS A 2018 CROSSROADS ZINGER CAMPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V121000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAMPING WORLD OF CHATTANOOGA (LOCATED AT 6728 RINGGOLD RD, CHATTANOOGA, TN 37412, 877-295-2202) WHO STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT HEARD BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.*BF COMSUMER HAS CONTACTED THE DEALER SEVERAL TIMES AND HAS YET TO BE REPAIRED.*JB

TL* THE CONTACT OWNS A 2015 CROSSROADS SUNSET TRAIL RESERVE. WHILE ATTEMPTING TO PARK THE RV, THE REAR FRAME'S SPRING HANGER FRACTURED ON THE DRIVER'S SIDE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V156000 (SUSPENSION). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

CPSC: MICROWAVE HADN'T BEEN USED IN APPROXIMATELY 2 HOURS. WHEN WE WENT TO USE IT NEXT THE INSIDE OF THE MICROWAVE WAS TO HOT TO TOUCH. *DT *JS *DT VIN NOT AVAILABLE. *JB

TIRES SEPARATED - ONE ON DRIVER SIDE AND ONE ON PASSENGER SIDE. THIS HAPPENED WHEN TOWING A 35 FOOT TRAILER ON I 70 AT 60 MPH. TIRES ONLY HAD 5000 MILES ON THEM. NOTHING LEFT OF TIRES. BRAND TAIL EXPRESS MADE IN CHINA.

THE LEAF SPRINGS ON MY UNIT WERE BENDING IN THE WRONG DIRECTION. A FRIEND FOLLOWING ME ON THE INTERSTATE HIGHWAY TOLD ME MY TRAILER WAS LEANING TO THE LEFT WHILE DRIVING. I CRAWLED UNDERNEATH THE UNIT AND FOUND THE SPRINGS ON THE LEFT SIDE BENT. I THOUGHT MAYBE I HAD OVERLOADED THE TRAILER SO I WENT TO THE CAT CERTIFIED SCALES AND FOUND I WAS UNDER THE FACTORY SPECS BY AT LEAST 300 OR MORE LBS. I TALKING WITH FELLOW REDWOOD OWNERS I DISCOVERED THEY HAVE HAD THIS SAME ISSUE AND EVEN SOME THAT HAD BROKEN THAT SPRING WHILE DRIVING. THIS IS A FACTORY DEFECT EITHER IN THE WEIGHT CAPACITY OF THE SPRINGS OR QUALITY OF THE CHINA MADE SPRINGS ON THESE UNITS. IF THESE BREAK OFF IT COULD BE A CATASTROPHIC OUTCOME FOR THE PERSON TOWING. MAJOR SAFETY DEFECT IN MY MIND. I AM A ASE MASTER AUTO TECHNICIAN SO I AM VERY KNOWLEDGEABLE OF SUSPENSIONS AND AXLES.*DT THE CONSUMER STATED HE RECEIVED SPRINGS UNDER WARRANTY AND NO FURTHER ACTION IS REQUIRED. *TR

I HAVE A 2014 REDWOOD GK38 THIS 5TH WHEEL RV WAS BUILT WITH 7000 POUND AXLES. LAST DECEMBER IN THE MOBILE, AL AREA WITHIN 40 MILES OF EACH OTHER I HAD 2 LEAF SPRINGS BREAK ON THE REAR AXLE. ONE ON THE WAY DOWN TO PORT CHARLOTTE FL AND ONE RETURNING HOME TO TEXAS. MY CONCERN IS THIS ISSUE IS NOT ISOLATED TO JUST MY REDWOOD THAT THIS IS VERY COMMON PROBLEM BECAUSE THESE 5TH WHEELS ARE ADVERTISED AND FULL TIME LIVING UNITS AND HAVE VERY HEAVY UPGRADES TO THE INTERIOR TO WITHSTAND FULL-TIME LIVING IN THEM. I AM A MEMBER OF THE REDWOOD OWNERS GROUP AND THERE HAVE BEEN NUMEROUS COMPLAINTS OF THESE SPRINGS BREAKING FOR A NUMBER OF YEARS. WHEN THE 2016 MODEL YEAR CAME THE MANUFACTURER CAME OUT WITH 8000 POUND SPRINGS AS STANDARD EQUIPMENT. I WAS VERY FORTUNATE THAT MY FIRST SPRING SNAPPED WHEN PULLING INTO THE CAMPGROUND 5 MPH I WAS STAYING FOR THE NIGHT. THE SECOND SPRING SNAPPED COMING INTO MAGNOLIA SPRINGS AL I WAS TRAVELING AT AROUND 10 MILES PER HOUR. HAD I BEEN ON I-10 TRAVELING AT HIGHWAY SPEED THIS COULD HAVE BEEN CATASTROPHIC THINK ABOUT IT HAPPENING IN THE MOBILE BAY TUNNEL WHICH I TRAVELED THROUGH TWICE DURING THIS TRIP. NOW I FEEL THAT THE MANUFACTURER HAS MISS LED ITS CUSTOMERS INTO A DANGEROUS SITUATION SINCE THEY STATE ON THE CLOSET ENTRANCE DOOR THAT THE WEIGHT OF THE RV IN MY CASE IS 13700 POUNDS WITHOUT UPGRADES OR CUSTOMER BELONGINGS. THEY ALSO STATE THE PIN WEIGHT OF THIS AROUND 3500 POUNDS. THIS WOULD LEAD ONE TO BELIEVE THAT THE AXLES ARE WELL WITH IN THE SAFETY ZONE. YET SO MANY PEOPLE ARE ENCOUNTERING THE SAME ISSUE WITH BROKEN SPRINGS. I WILL POST THIS TO THE MEMBERS SIGHT AND WOULD HOPE THAT THIS ISSUE IS LOOKED INTO NOT ONLY FOR THE SAFETY OF THE OWNERS THAT HAVE THESE RV'S BUT THE GENERAL PUBLIC TRAVELING OUR HIGHWAYS AROUND US. AS A RESULT MANY OF US OWNERS ARE CHOOSING TO REPLACE THEIR CURRENT SUSPENSIONS AT GREAT OUT OF POCKET COST.