CROSSROADS Complaints

TL* THE CONTACT OWNS A 2015 CROSSROADS ELEVATION TRAILER. THE CONTACT STATED THAT THE FRAME OF THE TRAILER WAS CRACKED. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THE CRACKED FRAME. THE RECREATIONAL TRAILER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THERE WAS NO MILEAGE. *DT *BF CONSUMER STATED I HAVE ATTACHED 5 PICTURES OF THE WIRES FOR YOU. YOU WILL NOTICE THE USE OF WIRE NUTS AS OPPOSED TO CRIMPING THE WIRES, WHICH IS DONE IN THE AUTOMOTIVE AND MARINE INDUSTRY. JUST CURIOUS IF THAT IS THE BEST PROCEDURE FOR RV'S THAT DO MOVE AND VIBRATE GOING DOWN THE ROAD. CARFAX CANNOT PROCESS THIS REQUEST. UPDATED 10/31/18*JB 11/27/2018 UPDATED *DT CONSUMER STATED THERE WAS A TIRE BLOWOUT ON THE DRIVER SIDE. UPDATED 12/4/18*JB *DT*JB *DT CONSUMER WOULD LIKE TO ADD MORE INFO TO TH COMPLAINT. BROKEN WELD ON THE SIDE WALL SUPPORT STRAPS. BROKEN BOLTS AND HAD MISSING BOLTS. CONSUMER HAS ATTACHED TWO VIDEOS FROM INSPECTION.*JB

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE ELECTRIC STABILIZING JACKS EXTEND ON THEIR OWN. THEY EXTEND WHILE SITTING STILL AS WELL AS DRIVING. THE MANUAL ELECTRIC SWITCH WILL NOT ENGAGE TO RETRACT THEM UNTIL THEY HAVE FULLY EXTENDED. WHILE WE WERE DRIVING THIS HAPPENED SEVERAL TIMES AND ONE TIME ALMOST CAUSED US TO HAVE AN ACCIDENT. I SAW THEM IN THE TRUCK MIRROR AND ALERTED MY HUSBAND WE HAD TO PULL OVER IMMEDIATELY AS THEY WOULD NOT STOP EXTENDING. BY THE TIME WE PULLED OVER, THEY WERE FULLY EXTENDED AND EVEN JACKED UP THE BACK OF OUR TRUCK. IT DUG THE FOOT OF THE JACK INTO THE ASPHALT TO WHERE WE HAD TO USE A LARGE 3 TON JACK TO "JACK' UP THE TRAILER ENOUGH TO DISLODGE THE FOOT FROM THE ASPHALT. WE THEN MANUALLY RETRACED THE JACKS AND HAD TO "C-CLAMP" THEM IN ORDER TO ENSURE THEY WOULD NOT EXTENDED AGAIN WHILE DRIVING SO THAT WE COULD RUN IT TO THE SHOP. THE SHOP THOUGHT THEY HAD FIXED THEM BY REPLACING THE SWITCHES, BUT AS WE WERE DRIVING HOME, REMIND YOU-WE WERE DRIVING...THEY EXTENDED AGAIN CAUSING A SAFETY ISSUE. WE HAD TO REMOVE THE ELECTRIC WIRE SO THAT NO ELECTRICITY COULD GO THROUGH THEM IN ORDER TO GET BACK TO THE SHOP. I HAVE READ THIS TO BE AN ISSUE WITH MANY PEOPLE WHO OWN THE CROSSROADS SUNSET TRAIL. THERE SHOULD BE A RECALL ON THESE TRAVEL TRAILERS THAT HAVE THE ELECTRIC STABILIZING JACKS. ALSO, WHILE THE TRAILER WAS PARKED IN OUR DRIVEWAY....TWO TIMES IN A WEEK THEY EXTENDED ON THEIR OWN LEAVING THE FRONT OF OUR TRAILER FULLY OFF THE GROUND. IF WE DID NOT HAVE TIRE BRAKES BETWEEN OUR TIRES, IT WOULD HAVE ROLLED INTO OUR HOME DUE TO THE GRADE OF THE DRIVE.

POOR WELD QUALITY OF STRUCTURAL FRAME COMPONENTS AND FRAME NOT ASSEMBLED TO MANUFACTURES DRAWING ALLOWED FRAME RAILS TO BECOME DETACHED FROM STRUCTURAL MEMBERS SUPPORTING TO SHELL OF UNIT. COULD HAVE CAUSED THE SHELL OF UNIT TO COME DOWN IN CONTACT WITH THE TIRES CAUSING A BLOWOUT.

TRAVELING NORTH ON I-65 OUTSIDE BOWLING GREEN KY TRAVELING@60 MILES PER HOUR IN THE RIGHT LANE. REAR TIRE BLEW OUT ON PASSENGER SIDE OF RV. CAUSING 3000.00 DAMAGE TO RV. REPAIRED BY DUNCAN RV REPAIR IN ELKHART, IN. DEDUCTIBLE WAS $750. REPLACED BOTH TIRES ON THE PASSENGER SIDE WITH THE DRIVERS SIDE TIRES AND INSTALL NEW CARLISLE TIRES ON DRIVERS SIDE. TIRE TURNED OVER TO PROGRESSIVE INS. CARLISLE REFUSED TO RETURN MY DEDUCTIBLE. THAT WAS THE FIRST BLOWOUT IN JULY 23 2015 THE SECOND BLOWOUT WAS JUNE 12 2016. THIS TIME IT WAS THE FRONT TIRE ON THE PASSENGER SIDE DAME BATCH WITH A BUILD DATE OF "0114". THE DAMAGE TO THE RV WAS MORE EXTENSIVE SO FAR THE COST TO REPAIR IS MORE THAN $5000 WITH A $500.00 DEDUCTIBLE. HAS NOT BEEN REPAIRED YET BUT HAVE AN APT IN OCT AT DUNCANS AGAIN. BEFORE EVERY TRIP I ENSURE THAT THERE IS 95PSI IN EACH TIRE AND THAT THE TORQUE ON THE LUGS IS 110 FT LBS. ANT EVERY REST STOP THE TEMP OF THE TIRES ARE MEASURED WITH A INFRARED THERMOMETER TO ENSURE THAT EVERYTHING IS GOOD.

WHILE DRIVING ON A HIGHWAY, MY WHEEL DETACHED FROM THE CAMPER. UPON INSPECTION AND THEN REPAIR, THE 6 LUG BOLTS HAD SNAPPED FROM THE HUB. THE REPAIR MAN SAID HE HAD NEVER SEEN THIS BEFORE. I KEPT THE BOLTS AND TOOK PICTURES. I CONTACTED CROSSROADS TO COMPLAIN AND WAS TOLD MY UNIT WAS NOT THE ONE INVOLVED FOR THE RECALL (JUST 1 YEAR DIFFERENCE IN MODEL) FOR THE EXACT SAME THING. THE LUG BOLTS HAVE BEEN TORQUED BY MYSELF TO 110 PSI AS RECENTLY AS 1 2 WEEKS BEFORE MY TRIP. THIS SEPARATION FROM MY VEHICLE PUT MY FAMILIES SAFETY AT RISK. CROSSROADS IS TAKING NO RESPONSIBILITY. I HAVE PICTURES OF THE HUB AFTER WHEEL SEPARATION ON MY PHONE. I CAN SUBMIT IF YOU GIVE ME A NUMBER TO TEXT OR EMAIL THEM.

TIRE COMPLAINT ON GOODYEAR MARATHON ST 235-80-16R. WE PURCHASED FOUR TIRES ON FEB 2014 FOR OUR 2012 CROSSROADS CRUISER FIFTH WHEEL VIN # [XXX]. WE HAVE HAD TWO BLOWOUTS IN LESS THAN ONE YEAR. EACH TIME THERE WAS TREAD SEPARATION. THE LAST EVENT OCCURRED ON MAY 15TH OF THIS YEAR. AS WITH THE FIRST OCCURRENCE, THERE WAS NO WARNING AND THE TIRES WERE PROPERLY INFLATED AND CHECKED PRIOR TO STARTING THE TRIP. IN REVIEWING THE OTHER COMPLAINTS ON THESE TRAILER TIRES FROM OTHER RV OWNERS, I AM SURPRISED THERE HAS NOT BEEN A RECALL ON THESE TIRES. BY NOT REACTING TO THE MANY COMPLAINTS YOU ARE PUTTING UNSUSPECTING RV OWNERS AND OTHER DRIVERS AT RISK.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 CROSSROADS REDWOOD FIFTH WHEEL. THE CONTACT STATED THAT MICE ENTERED THE VEHICLE AND CHEWED COMPLETELY THROUGH THE ELECTRICAL AND WATER LINES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE ISSUE AND REPLACED BOTH THE ELECTRICAL AND WATER LINES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 04/29/16*LJ VIN INVALID FOR CARFAX UPDATED 5/10/18 *JB *TR

WHILE DRIVING ON US 89 IN CALIFORNIA, MY FRONT PASSENGER SIDE TRAILER TIRE EXPLODED. HWY 89 SECTION HAD NO TURNOUTS OR SHOULDERS FOR ME TO STOP. THE TIRE IS A MARATHON ST235/80R16 LOAD RANGE E WITH APPROXIMATELY 10,000 MILES ON IT. I AM FANATIC ABOUT VEHICLE MAINTENANCE AND TIRE SAFETY AND THE TIRES HAD THE RECOMMENDED AIR PRESSURE. I CONTACTED CROSSROADS AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO FOR ME. I SPENT $102,888.00 ON THIS FIFTH WHEEL AND I HOPE THAT I CAN AT LEAST GET A RESPONSE FROM THE MANUFACTURER. CROSSROADS KNEW OF THIS TIRE PROBLEM BECAUSE IN 2015, THEY CHANGED THE TIRES FOR ALL THE NEW MODELS TO LOAD RANGE G OR AN OPTIONAL LOAD RANGE H. MY TRAILER IS A 36RL AND IT HAS A GVW OF 16,000 POUNDS. WE BOUGHT THIS TRAILER IN FEBRUARY 2014. WE HAVE USED IT THREE TIMES AND NOW THAT I AM AWARE OF THE TIRE PROBLEM, WE ARE NOT COMFORTABLE IN USING IT UNTIL WE CAN CHANGE ALL THE TIRES TO ONES THAT WE KNOW ARE NOT PRONE TO FAILURE. THE BLOWOUT TORE UP OUR FENDER AND DID SOME DAMAGE TO THE UNDERSIDE OF THE FIFTH WHEEL. WE WERE VERY LUCKY THAT THE OTHER TIRES DID NOT FAIL ALSO BECAUSE WE WERE ON A VERY NASTY CURVY SECTION OF THE HIGHWAY. CROSSROADS, OR THE DEALER, BYOUNG RV HAVE SO FAR REFUSED TO REPLACE THE FOUR TIRES AND THE SPARE TIRE. WE WERE TRAVELING AT ABOUT 58 MPH WHEN THE TIRE BLEW. I AM A CDL CLASS A DRIVER, AND THE EXPERIENCE AS A PROFESSIONAL DRIVER, PLAYED A PART IN US NOT HAVING A MORE SERIOUS SITUATION. THE TIRE IN QUESTION (MARATHON ST235/80R16 LOAD RANGE E) HAS HAD MANY MANY COMPLAINTS AND DOCUMENTED FAILURES LISTED IN MANY PUBLICATIONS. THE FOLLOWING WEBSITE IS ONE OF THEM: HTTP://WWW.AMERICANARV.COM/GOODYEARS4AMERICANAS.ASP