CROSSROADS Complaints

I PULLED OUT OF MY DRIVE WAY TO GO TO THE STORE WHEN I HIT ABOUT 15MPH MY IGNITION COIL BLEW OUT RIGHT ALONG WITH THE SPARK PLUG STRIPPING THE THREADS IN THE ALUMINUM HEAD. THIS IS THE 5TH INCIDENT I'VE HAD ON JUST MY VEHICLE. I'VE JUST LOOKED THIS PROBLEM UP AND READ THE REVIEWS AND REPORTS. ALONG WITH EVERYONE ELSE I AM TIRED OF SPENDING MONEY ON THIS PROBLEM AND THINK FORD SHOULD FIX IT. ALL OF MY OEM PARTS ARE THE ONES BREAKING AND I REFUSE TO FIX ANY MORE PROBLEMS LIKE THIS. I'VE TRIED EVERYTHING INCLUDING THE HELI-COIL FIX AND THESE WEAK ALUMINUM HEADS TEND TO KEEP STRIPPIN. I AM LOOKING TO SEE IF THERE IS YET A RECALL ON THIS PROBLEM AND IF NOT WE SHOULD FIGHT FOR ONE. OTHERWISE I BOYCOTT FORD PRODUCTS DUE TO THEIR EXTENSIVE EXCUSES ABOUT HOW PEOPLE AREN'T TORQUING THE PLUGS RIGHT ETC. WHEN REALLY IT IS ORIGINAL FACTORY PLUGS AND HEADS THAT ARE HAVING ISSUES.

I RECENTLY PURCHASED A NEW 2016 CROSSROADS 240BI RECREATIONAL VEHICLE (RV) FROM A DEALER IN VERMONT.THE SEWAGE TANK WAS HOOKED UP WRONG ALLOWING RAW SEWAGE TO SPILL OUT OF THE SEWAGE TANK AND INTO THE RV SHOWER AND ULTIMATELY ONTO THE GROUND OF A CAMPGROUND, STATE PARK OR HIGHWAY (DEPENDING ON THE LOCATION I WAS CAMPING.THE DEALER IS AWARE OF THE PROBLEM AND SCHEDULED THE REPAIR FOR ABOUT A MONTH AWAY, BUT INDICATED THAT IT WAS OK TO CONTINUE USING AND WAS NOT CONCERNED ABOUT THE RAW SEWAGE SPILLING. THE MANUFACTURER OF THE RV (CROSSROADS RV) ALSO AGREED THAT I CONTINUE USING THE RV EVEN THOUGH SEWAGE CONTAMINATION OCCURRED TO THE RV AND GROUND AND COULD OCCUR IN THE FUTURE.RV SEWAGE FROM A TOILET IS SUPPOSED TO GO INTO A SEALED BLACK TANK AND NOTHING ELSE IS PLUMBED TO IT, WHICH WOULD PREVENT CONTAMINATION FROM OTHER FIXTURES SUCH AS A SINK OR SHOWER. IN MY CASE THE TOILET TANK WAS IMPROPERLY PLUMBED (BY ADMISSION OF THE MANUFACTURER), ALLOWING THE SEWAGE TO BACK UP INTO THE SHOWER AND OUT OF THE TRAILER WHILE TOWING. I FIRST LEARNED OF THE PROBLEM WHEN MY CHILDREN WERE TAKING A SHOWER AND THE THE TANK FILLED AND SEWAGE BACKED UP INTO THE SHOWER. WHILE TOWING THE TRAILER RAW SEWAGE BACKED INTO THE SHOWER AND DRAINED ONTO THE ROAD AS WE WERE TOWING THE RV. WHEN I SPOKE TO A TECHNICIAN FROM THE DEALER HE TOLD ME HE BELIEVED THIS WAS A MANUFACTURING MISTAKE MADE TO ALL OF THIS PARTICULAR MODEL IN THE PRODUCTION LINE. HE TOLD ME THAT IF IT HAD A "P" TRAP IT SHOULD PREVENT OVERFLOW WHILE TOWING. I TOOK A CHANCE AND HOPED HE WAS RIGHT AND TOWED IT HOME TO THE DEALER CLEAN OUT STATION. WHEN I ARRIVED NEAR HOME I DISCOVERED RAW SEWAGE WAS LEAKING OUT OF THE RV FROM THE SHOWER PAN. I CONTACTED THE PRESIDENT OF CROSSROADS RV TO INFORM HIM OF THE PROBLEM AND HE HAD THE REGIONAL SALES MANAGER CALL ME TELLING ME THEY WOULD REPAIR THE DEFECT. I WOULD WELCOME ANY GUIDANCE.

TL* THE CONTACT OWNS A 2015 CROSSROADS REDWOOD CAMPER. WHILE BEING TOWED BY A 2008 FORD F-250 AT 50 MPH, THE VEHICLE FAILED TO REMAIN IN POSITION AND TILTED TO THE RIGHT. IN ADDITION, THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO FULLY FUNCTION AND WOULD ONLY COOL THE VEHICLE BETWEEN 6 TO 8 DEGREES LOWER THAN THE OUTSIDE TEMPERATURE. THE CONTACT ALSO DISCOVERED THAT WATER WAS LEAKING FROM THE REAR END CAP. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT BOTH AXLES AND THE REAR AIR CONDITIONER WERE IMPROPERLY MOUNTED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.

TL* THE CONTACT OWNS A 2015 CROSSROADS ZINGER Z-1. WHEN THE VEHICLE WAS PURCHASED, THE LABELS INDICATED A CARGO CARRYING CAPACITY OF 1294.55 KILOGRAMS. IN OCTOBER OF 2014, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V60300 (STRUCTURE) INDICATING THAT THE CARGO CARRYING CAPACITY LISTED ON THE LABEL WAS INACCURATE AND THE CORRECT CARGO CARRYING CAPACITY WAS 560.8 KILOGRAMS. THE CONTACT INDICATED THAT THE VEHICLE HAD BEEN PREVIOUSLY OPERATED WITH THE WEIGHT CAPACITY WELL EXCEEDING THE REVISED WEIGHT OF 560.8 KILOGRAMS. THE CONTACT HAD SAFETY CONCERNS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ALL THE 2013 AND 2014 CROSSROAD ELEVATIONS- 3812 MODELS HAVE PLUMBING (BLACK WATER/GREY WATER TANKS) WHICH ALLOW SEWER GAS TO ESCAPE INTO THE LIVING AREA. THE REAR 1/2 BATH TOILET BLACK WATER TANK HAS THE KITCHEN SINK, THE WASHER AND THE 1/2 BATH SINK RUNNING INTO IT. AS WE UNDERSTAND IT, ANYTIME THE VEHICLE MOVES, THE WATER IN TO J-TRAPS FOR THE KITCHEN SINK, WASHER AND 1/2 BATH SINK SLOUCHES OUT AND ALLOWS METHANE GAS INTO THE LIVING AREA. ADDITIONALLY THIS SET UP ALLOWS GAS TO ESCAPE EVEN WHEN NOT MOVING BUT WE HAVEN'T FIGURED OUT WHY. IT APPEARS TO BE INHERENT TO THIS TYPE OF SET UP. THIS IS A FIRE HAZARD WHICH CAN CAUSE A POTENTIAL EXPLOSION FROM A SPARK, NOT TO MENTION THE AWFUL SMELL. CROSSROADS HAS BEEN UNWILLING TO CORRECT THIS DANGEROUS DESIGN FLAW. OUR DEALER SAYS THE ONLY WAY TO CORRECT THE PROBLEM IS TO INSTALL A SEPARATE GREY WATER TANK FOR THE KITCHEN SINK, WASHER AND 1/2 BATH SINK. THIS ALLOWS THE REAR 1/2 BATH TOILET TO HAVE ITS OWN SEPARATE BLACK WATER TANK. CROSSROADS HAS REIMBURSED AN OWNER FOR THE REPAIR BUT REFUSES TO HELP US. WE HAVE BEEN TRYING FOR A YEAR TO GET THIS CORRECTED WITH NO RESULTS. WE APPRECIATE YOUR HELP WITH THIS. OUR DEALER SAID THEY HAVE BEEN GETTING COMPLAINTS FROM OTHER OWNERS AS WELL. *TR

TL* THE CONTACT OWNS A 2012 CROSSROADS SLINGSHOT TRAILER. THE CONTACT STATED THAT AFTER STOPPING, PROPANE FUEL FUMES WERE PRESENT OUTSIDE THE VEHICLE. UPON INSPECTION, THE CONTACT DISCOVERED THAT THE LIQUID PROPANE HOSE LOCATED UNDER THE FRONT OF THE VEHICLE HAD DEVELOPED A HOLE FROM MAKING CONTACT WITH THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CONSUMER STATED THE LIQUID PROPANE GAS HOSE LOCATED ON THE TANK WAS TOO LONG AND IT WAS NOT SECURED ENOUGH, SO WHEN THE TRAILER WAS BEING TOWED IT WOULD DRAG ON THE ROAD. UPDATED 03/18/15. *JB

INTERSTATE SPEED WITH 5TH WHEEL RV WITH ORIGINAL GOODYEAR MARATHON ST235/80R16 TIRES WITH APPROX. 5000 MILES ON THEM. DRIVER SIDE TIRE BLEW AND CAUSED $4500 WORTH OF DAMAGE TO RV. TWO MONTHS LATER (8-13-14) IT HAPPENED AGAIN, THIS TIME ON PASSENGER SIDE. GOODYEAR PAID MY DEDUCTIBLE WITHOUT QUESTION. BUT THESE TIRES SEEM TO BE HAVING TREAD SEPARATION AT LEGAL HIGHWAY SPEEDS AND PROPER TIRE INFLATION AND LOAD LIMITS. *TR

ON MAY 24TH, 2014, WE PURCHASED A 2015 SUNSET TRAIL 33BD, MANUFACTURED BY DS CORP, DBA CROSSROADS RECREATIONAL VEHICLES, FROM MACTAW INC, DBA PETE'S RV CENTER, AT THEIR INDIANA LOCATION.WE WENT CAMPING ON JULY16TH, 2014 THRU JULY 20, 2014, AS WE WERE LEAVING, WATER GUSHED OUT FROM UNDERNEATH THE RV.ON JULY 21ST, 2014, WE TOOK A FEW SCREWS FROM THE UNDERBELLY OF THE RV TO SEE IF WE COULD SEE WHERE THE LEAK WAS COMING FROM.WHEN WE LET DOWN THE UNDERBELLY, WE WERE SHOCKED AT WHAT WE HAD FOUND.ALL OF OUR ELECTRICAL WIRES, PLUMBING LINES, AND HVAC DUCTS WERE LAYING IN WATER ON TOP OF THIS 3/32" THICK CARDBOARD LOOKING UNDERBELLY, RUNNING THROUGH SIX, 6 TO 8" JAGGED HOLES CUT IN 2 OF OUR MAIN BEAMS.I IMMEDIATELY CONTACTED JOE VARTULI, OUR SALESMAN, AND INFORMED HIM OF WHAT HAD HAPPENED.I THEN SENT HIM PICTURES AND VIDEOS ON JULY 23, AS I WAS HAVING PROBLEMS UPLOADING THEM DUE TO THEIR SIZE, AS WELL AS CONTACTED THE MANUFACTURER AND WAS PUT THROUGH TO TERRY BAUGHMAN.AFTER MANY CONVERSATIONS AND SENDING NUMEROUS EMAILS TO 8 DIFFERENT PEOPLE AT CROSSROADS RV, I GET A CALL FROM ANGIE COX, HIS SUPERVISOR, AND WE HAD A VERY LENGTHY CONVERSATION, RESULTING IN SHE WANTS TO, IN HER WORDS, TIDY UP THINGS AND FEELS THERE IS NO PROBLEMS WITH THE ELECTRICAL WIRES, PLUMBING LINES, AND HVAC DUCTS RUBBING AGAINST THE 6 JAGGED HOLES CUT IN THE MAIN BEAMS AS WELL AS THEM BEING EXPOSED TO HAZARDOUS LOCATIONS.SHE ALSO HAS NO PROBLEMS WITH THE STRUCTUAL INTEGRITY OF THE BEAMS THAT WERE CUT AS SHE SAID THAT WAS BY DESIGN.I TOLD HER THAT THE ONLY WAY TO FIX THE NUMEROUS PROBLEMS UNDERNEATH AND TO BRING IT UP TO CODE AND PROPER STANDARDS WAS THAT THE UNIT WOULD HAVE TO BE DISMANTLED TO PROPERLY INSTALL AND REPLACE THE ELECTRICAL WIRES, PLUMBING LINES, HVAC DUCTS, AS WELL AS THE 2 MAIN BEAMS, AS THEIR CONDITION NOW AND IN THE FUTURE HAS BEEN GREATLY AFFECTED BY NEGLIGENT AND IMPROPER INSTALLATION. *TR

THE AXLES BENT AND CAUSED TIRE DAMAGE THAT MAY RESULT IN TIRE FAILURE. THE AXLES ARE MADE BY LIPPERT COMPONENTS, INC. LC35-SB-85-68.5-NOSP-OS-L-545-7242-30PT. *TR

TL* THE CONTACT OWNS A 2013 CROSSROAD ZINGER TRAILER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13E039000 (EQUIPMENT , LATCHES/LOCKS/LINKAGES) AND IT HAD BEEN MONTHS SINCE THE PART WAS ORDERED WHICH STILL HAD NOT ARRIVED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.