CRUISER RV Complaints

The contact owns a 2015 Cruiser RV Radiance. The contact stated that while driving 55 MPH and hauling the travel trailer, there was a blowout of the RV driver's side rear tire, causing damage to the RV, and the wiring detached from the RV. The contact was able to pull over to the side of the road and replace the tire with a spare tire. The contact drove to the residence, where the RV was inspected. The contact noticed that the spare tire was worn, and the internal wires of the tire were visible. Additionally, the contact stated that the frame, where the leaf springs were mounted, was fractured, and the leaf springs brackets were bent and inclined to the left, causing the axle to be edgy and to wear the interior side of the tire sidewall. The dealer was not contacted. The RV was not diagnosed or repaired. The manufacturer was notified of the failure, and the contact sent photos of the failure to the manufacturer; however, the manufacturer denied assistance. The failure mileage was approximately 4,000.

The contact owns a 2016 Shadow Cruiser RV. The contact stated that while driving at an undisclosed speed, the rear leaf spring hanger and frame flanges fractured. The RV was diagnosed by an independent welder and the contact was informed that the leaf spring hanger and the frame flanges needed to be re-welded onto the RV. The RV was repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that due to the age of the RV, and since the contact was not the original owner of the RV, the repair would not be covered under warranty. The failure mileage was unknown.

The contact owns a 2019 Cruiser RV Shadow Cruiser RV. The contact received notification of NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was not yet contacted. The contact called the number listed on the recall notice and left a message but received no return call. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure. Parts distribution disconnect.

MY FIFTH WHEEL RV'S SAILUN S637 TIRES HAVE UNEVENLY WORN/SCRUBBED OFF ON BOTH INNER AND OUTER TREAD SECTIONS ON ALL 4 TIRES. THE TIRES HAVE APPROX. 8600 MILES ON THEM. MY TIRE SERVICE CENTER STATED THEY SHOULD NOT WEAR THIS WAY SINCE I CHECK EACH TIRE PRIOR TO A TRIP AND ENSURE TIRE PRESSURE IS AT 110 PSI COLD AS STAMPED ON THE TIRE. THE SERVICE CENTER DID A VISUAL INSPECTION OF AXLES AND SUSPENSION, WITH NO PROBLEMS NOTED. MY TIRE SERVICE CENTER RECOMMENDED THAT I REPLACE ALL 4 TIRES SOON, EVEN THOUGH THE SAILUN TIRES SHOULD NOT BE IN THIS WEAKENED AND UNSERVICEABLE SAFETY CONDITION. *TR

TL* THE CONTACT OWNED A 2019 CRUISER FUN FINDER EXTREME LITE RV BEING TOWED BY A 2005 RAM 1500. WHILE DRIVING 60 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE AND CAUSED THE CONTACT TO SLAM ON THE BRAKE PEDAL. WITHOUT WARNING, THE REAR AXLE FRACTURED. THE RV WAS TOWED BY THE INSURANCE COMPANY TO A TWO LOT AND WAS DEEMED A TOTAL LOSS. CAMPING WORLD OF TALLAHASSEE (31300 BLUE STAR HIGHWAY, HWY US 90, MIDWAY, FL 32343, (888) 722-2581) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. *DT*DT*TR

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

TWO IDENTICAL TOW TRAILER RV"S MADE BY CRUISER RV 2018 &2019 MODEL 225RBS SHADOW CRUISER. SEVERE AXLE FAILURES ON BOTH TRAILERS AFTER APPROX 2,000 MILES USE.SEVERE CAMBER & TIRES OUT OF ALIGNMENT,SEVERE TIRE WEAR EXPOSING STEEL BELTS.BOTH CAMPERS HAVE CRACKED FRAMES ABOVE AXLE/SPRING MOUNTS.THE SAME AXLE ON THE 2018 TRAILER REPLACED LAST YEAR BY DEALER BUT FAILED AGAIN THIS YEAR SAME PROBLEM. THE 2019 TRAILER AXLES FAILED TWO MONTHS AFTER INITIAL PICKUP DATE OF APRIL 16, 2019. NOTE IT'S A BRAND NEW TRAILER! I CALLED CRUISER RV AND TOLD THEM OF THE AXLE FAILURE, THEY WOULD ONLY REPLACE THEM WITH AXLE TRAILERS CAME WITH.DEALER INSPECTED BOTH TRAILERS STATING BOTH AXLES ON BOTH TRAILERS HAVE FAILED AND THEY WOULD REPLACE THEM WITH STRONGER AXLES.DURING AXLE REPLACEMENT IT WAS DISCOVERED THAT BOTH TRAILERS HAVE CRACKED FRAMES ABOVE THE SPRING MOUNTS REQUIRING WELDING STEEL PLATES OVER CRACKS. FLAGG RV THE DEALER HAS HELPED US BUT MY SISTER AND I ARE VERY CONCERNED ABOUT THE SAFETY OF OTHERS WITH THESE DEFECTIVE TRAILERS AS THEY PRODUCE THOUSANDS OF THESE EACH YEAR AND ARE DANGEROUS ON THE ROAD. OUR CAMPERS ARE EXACTLY THE SAME MAKE & MODEL ONE CONSECUTIVE YEAR APART. WE HAVE PICTURES WE CAN SUBMIT UPON REQUEST. CAN BE SENT FROM I PHONE.NAME OF CAMPERS: SHADOW CRUISER, 225RBS. MANUFACTURED BY CRUISER RV. NOTE: AXLE PROBLEMS DON'T SHOW UNTIL APPROX. 2,000 MILES ARE DRIVEN. ## VIN PASSED ## , ##

TL* THE CONTACT OWNS A 2016 CRUISER RV SHADOW CRUISER. WHILE OPERATING THE VEHICLE, THERE WAS A GROUNDING FAILURE THAT CAUSED AN ELECTRICAL SHOCK WHEN METAL PARTS WERE CONTACTED ON THE VEHICLE. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, BURNED WIRES WERE LOCATED UNDER THE FRAME OF THE TRAILER. THE VEHICLE WAS NOT REPAIRED. QUALITY RV SOLUTIONS (133 SN2738, ALVARADO, TX 76009) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS INVALID.

I HAVE A DEXTER 3500# DUAL AXLE ON A 2017 CRUISER RV SHADOW CRUISER 280QBS THAT HAD A LEFT REAR TIRE COMPLETELY WEAR OUT TO TREADS WITH ONLY ABOUT 5000 MILES. RV WAS TAKEN TO SERVICE CENTER WHEN THEY FOUND THE LUG NUT HOLDING THE WHEEL ON ALMOST OFF. DEXTER HAS REFUSED TO PAY FOR THE TIRE AND REPAIR BUT HAS SAID THEY WILL SHIP A NEW AXLE FOR ME TO HAVE INSTALLED. THEY SAID PUTTING A NEW TIRE ON THE OLD AXLE WILL NOT FIX THE PROBLEM BUT THE NEW AXLE WILL BUT THEY STILL REFUSE TO TAKE RESPONSIBILITY FOR IT. THEY HAVE HAD A RECALL FOR THE SAME ISSUE ON THE SAME POUND AXLE BEFORE. THIS IS YOUR CASE NUMBER 17V-248. WE HAD BEEN TRAVELING WITH OUR GRANDSON WHEN WE STOPPED AT AN RV PARK AND THE TIRE WAS NOTICED. WE HAD AAA ROADSIDE CHANGE THE TIRE NOT KNOWING IT WAS AN AXLE ISSUE.

TL* THE CONTACT OWNS A 2016 CRUISER RV STRYKER TOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V821000(EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MCGEORGE'S ROLLING HILLS RV (LOCATED AT 11525 SUNSHADE LN, ASHLAND, VA 23005) WHO STATED THAT THE PARTS HAD TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.