CRUISER RV Complaints

THE FOLLOWING IS A THE LIST OF ISSUES REPORTED TO PIERCE RV AFTER OUR FIRST TRIP ON MAY 13, 2013: 1.SLIDE OUT MALFUNCTIONS:DOES NOT PROPERLY RETRACT OR RETURN-GAPS 2.OUTDOOR KITCHEN COUNTERTOP WARPED3.LEFT FRONT STABILIZER JACK BENT. LIST OF ISSUES REPORTED TO PIERCE RV JUNE 17, 2013: 1.OVEN WILL NOT STAY LIT. 2.OUTDOOR KITCHEN COUNTERTOPS STILL NOT REPAIRED. 3.LEFT FRONT STABILIZER JACK NOT REPAIRED. 4.SLIDE OUT STILL DOES NOT WORK PROPERLY 5.NO KEYS FOR OUTDOOR KITCHEN. 6.MIRROR OPPOSITE OF TV STAND IS EXTREMELY CROOKED. 7.OUTDOOR KITCHEN GRAY WATER DRAIN HOSE WAS NOT PROPERLY ATTACHED AND RESULTED IN MAJOR FLOODING JUNE17, 2013, WE DROPPED OFF OUR COACH FOR REPAIR. AUG2, 2013, WE PICKED UP OUR COACH AFTER 34 BUSINESS DAYS AUG4, 2013, WE DROPPED OFF OUR COACH FOR REPAIR AGAIN. 1.THE SLIDE WAS HITTING THE GUTTER.2.WE DISCOVERED A PROPANE LEAK ON THE DRIVERS SIDE AND THE TANK MOUNT BOLT WAS BROKEN AND RUSTED. 3.SERVICE DEPARTMENT LET US KNOW OUR COACH HAD BEEN REPAIRED AND WAS READY FOR PICK UP A FEW DAYS LATER.TOBIN SAW DAYLIGHT ON THE EDGES OF THE SLIDE; SO WE LEFT OUR COACH FOR REPAIR. AUG15, 2013, PROPANE LEAK FOUND.WRONG HOSES HAD BEEN REPLACED. AUG17, 2013 --1.THE SLIDE NOT WORKING PROPERLY--WIRES/RUBBER COVERING WERE TANGLED IN THE GEARS AND RAIL SYSTEM.2.DAYLIGHT SHINES THROUGH THE TOP OF THE SLIDE WHEN FULLY EXTENDED.3.COACH FLOODED WITH GRAY WATER.4.WE FOUND THE AXLES/TIRES ON OUR COACH ARE FOR A S-260BHS. OUR COACH S-280QBS SHOULD HAVE: GVWR: 7,530 LBS /GAWR (EACH) AXLE: 4,870 LBS (2X AXLES)= 9,740 LBS. WHAT IS ACTUALLY ON OUR COACH: GAWR (EACH) AXLE: 3,500 LBS (2X AXLES)= 7,000 LBS TOTAL WEIGHT = GAWR DEFICIT= 2,740 LBS MAX LOAD FOR EACH TIRE = 1,760 LBS (4X) = 7,040 LBS= MAX TIRE LOAD DEFICIT= 490 LBS (AT DRY WEIGHT) AUG 20, 2013, 71 BUSINESS DAYS LATER,ISSUES ARE STILL UNRESOLVED. *TR

WE ORDERED/PURCHASED A 2014 CRUISER RV VIEWFINDER 28BHSS TRAVEL TRAILER AND TOOK POSSESSION ON 05/18/13 AT A DEALERSHIP IN BLOOMSBURG PA, TOWED IT HOME TO READING PA, MADE A TRIP TO THE POCONOS FOR THE MEMORIAL DAY WEEKEND AND TRIP TO OC MARYLAND FOR THE 4TH OF JULY 2013. WHEN SETTING THE TRAILER UP IN MARYLAND FOR OUR WEEK OF VACATION I HAPPENED TO NOTICED THE SPRING HANGERS FOR THE SUSPENSION WERE BENT CONSIDERABLE TOWARD THE DRIVERS SIDE OF THE TRAILER AND THE BOTTOM FLANGE OF THE FRAME THAT THE HANGERS ARE WELDED TO WERE ROLLED AS WELL. I IMMEDIATELY CONTACTED THE MANUFACTURE (CRUISER RV) THEY ASKED FOR PICTURES WHICH WERE SENT AND THEY PUT ME IN CONTACT WITH LIPPERT THE FRAME MANUFACTURE. WE TOWED IT HOME AND I DECIDED TO TAKE IT GARDEN SPOT FRAME AND ALIGNMENT IN EPHRATA PA FOR AN ESTIMATE (WITH LIPPERT'S APPROVAL). GSFA EVALUATED THE UNIT AND CONFIRMED THE SEVERITY OF THE BENDING, TWISTING, THAT IS OCCURRING AND ALSO FOUND CRACKS IN THE WEB OF LIGHTWEIGHT FRAME IN FOUR PLACES WHERE THE CROSS MEMBERS ARE WELDED BETWEEN THE FRAME RAILS ABOVE THE AXLES. GSFA TOOK MORE PICTURES SHOWING WHAT THEY FOUND AND SENT THEM TO ME, AND SAID THEY CANNOT ESTIMATE THE REPAIRS WITHOUT REMOVING THE UNDERBELLY COVERING TO SEE WHAT ELSE IS GOING ON THE BETWEEN THE FRAME RAILS. I FORWARDED THE INFORMATION TO LIPPERT AND CRUISER AND LIPPERT INFORMED US THEY PLAN ON SENDING A FIELD TECHNICIAN TO GSFA TO ASSIST WITH THE REPAIRS. AS OF TODAY I HAVEN'T BEEN NOTIFIED WHEN THE TECHNICIAN IS SCHEDULED. I AM VERY CONCERNED WITH THE IDEA OF "REPAIRING" THIS ISSUE, THE TRAILER WASN'T IN AN ACCIDENT, IT HASN'T BEEN OVERLOADED, AND IT HAS VERY LOW MILEAGE, BUT THINGS ARE CRACKING AND BENDING UNDERNEATH THE UNIT. I TRUST GSFA 100% AND FEEL FORTUNATE THAT THEY ARE INVOLVED, HOWEVER I AM VERY SKEPTICAL OF AN ADEQUATE, "BAND AIDE" TO THE OBVIOUSLY INFERIORLY DESIGNED FRAME BY LIPPERT COMPONENTS. *TR

TL* THE CONTACT OWNS A 2013 CRUISER RV 280QBS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, ANOTHER DRIVER NOTICED THAT THE PROPANE FUEL LINE DETACHED FROM THE TRAILER. THE FUEL LINE WAS SEEN DRAGGING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TIED THE FUEL LINE BACK ONTO THE VEHICLE. PROPANE WAS LEAKING FROM THE LINE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY HAD NEVER RECEIVED ANY COMPLAINTS SIMILAR TO THE CONTACT'S. THE FAILURE AND THE CURRENT MILEAGE WAS 1,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE VEHICLE WAS REPAIRED BY THE MANUFACTURER AT THEIR FACTORY. ADDITIONAL CUPS WERE ADDED TO SECURE THE PROPANE LINE TO THE VEHICLE. UPDATED 09/11/2012 *JS

CATASTROPHIC TIRE FAILURE (BLOW OUT). TRAILER SERVICE TIRE. THIS IS THE 2ND TIRE THAT FAILED OF THE 4 I PURCHASED IN 2010. FAILURE WAS THE SAME AS THE ONE THAT FAILED IN SEPT 2011. IN BOTH CASES THE TIRE BLOW OUT CAUSED TRAILER WHEEL WELL DAMAGE. MODEL OF TIRE IS DCI-JK42. *TR

LARGE BLOW OUT IN TREAD AREA ON INSTALLED RV RESULTING IS DAMAGE TO RV WHEEL WELL. ON I 95 IN NC ON 13 SEP. TIRE WAS INFLATED WITH CORRECT PRESSURE AS TIRE PRESSURE MONITOR INSTALL ON ALL THE RV TIRES. IN PROCESS OF HAVING THE TIRE REPLACED AS IT WAS INSTALLED MARCH 2010 AND HAD LESS THAT 2K MILES ON IT. OLD PART IS CURRENTLY AVAILABLE. *TR

PURCHASED A CRUISER RV FUNFINDER 210-X TRAVEL TRAILER IN 2006. WITHIN 2 YEARS THE ROOF LEAKED AND WATER GOT INSIDE WALLS AND THE WALLBOARD STARTED TO BUBBLE. THE DEALER TOOK THE TRAVEL TRAILER OUT TO THE MANUFACTURER IN LATE 2008. THEY HAD THE TRAVEL TRAILER ALL WINTER. WE PICKED IT UP IN THE SPRING OF 2009 FROM THE DEALER. WE WERE TOLD BY THE DEALER THAT EVERYTHING WAS REPLACED AND FIXED INCLUDING THE WALLS AND CEILING. WITHIN 6 MONTHS WE STARTED HAVING THE SAME PROBLEM. THE WALLBOARD IS STARTING TO BUBBLE AND I BELIEVE THAT IT MAY BE LEAKING WATER INSIDE ONCE AGAIN. THE TRAVEL TRAILER HASN'T HAD MUCH USE AND SHOULD NOT BE DOING THIS ESPECIALLY WHEN THE MANUFACTURER SUPPOSEDLY HAD REPAIRED THE PROBLEM. WE ARE FRUSTRATED THAT WE ARE STUCK WITH A TRAVEL TRAILER WITH ALOT OF PROBLEMS. *TR