2014 DODGE AVENGER Complaints

IMPORTANT NOTE : MY WIFE'S VEHICLE WAS NEVER INVOLVED IN AN ACCIDENT. THE ACTIVE HEAD RESTRAINT ON THE VEHICLE DECIDED TO SPONTANEOUSLY DEPLOY. WE ARE NOT SURE WHEN IT HAPPENED, BUT THANK GOD IT WASN'T WHILE SHE WAS DRIVING WITH THE VEHICLE IN MOTION. THE FORCE OF THE HEADREST OPENING APPEARS TO HAVE BROKEN SOME PLASTIC RETAINER PIECES, AND NOW WE ARE FACED WITH REPLACING THE HEADREST. I CALLED THE DEALERSHIP TO BE SURE THERE WERE NO SAFETY RECALLS, AND WAS INFORMED THERE WERE NOT. I ASKED IF THEY WOULD REPLACE A FAULTY SAFETY DEVICE THAT DECIDED TO MALFUNCTION AND WAS TOLD THAT THE ONLY WARRANTY WE HAD ON THE VEHICLE WAS FOR POWERTRAIN AND THEREFORE, THIS WOULD NOT BE A COVERED ISSUE. WE WERE THEN TOLD THE COST TO REPLACE THE DEFECTIVE HEADREST WOULD BE $625 PLUS TAX FOR THE PART ALONE! I ASKED FOR THE AREA REPRESENTATIVE'S NAME AND CONTACT INFORMATION AND THEY WERE ONLY ABLE TO PROVIDE ME WITH A NAME. I CALLED JIM BROWN DODGE IN TAMPA AND THEY REFUSED TO PROVIDE ME WITH THE INFORMATION AND THEY REFUSED TO TAKE MY INFORMATION TO RELAY TO THEM. I CALLED THE CUSTOMER SERVICE NUMBER FOR DODGE AND THEY REFUSED TO DO ANYTHING AS WELL, SAYING IT WAS NOT A COVERED PART. THE SERVICE MANAGER AT JIM BROWN TOLD ME HE SEES THIS 5-6 TIMES PER YEAR. WHY ARE CUSTOMERS BEING CHARGED FOR REPLACEMENTS OF SAFETY DEVICES THAT ARE FAILING? FURTHERMORE, IF THE HEADREST IS DEPLOYING WITH SUCH FORCE AS TO BREAK THE PARTS INSIDE, WHAT WOULD HAVE HAPPENED IF MY WIFE HAD BEEN DRIVING AT THE TIME?!?

PASSENGER SIDE HEADREST SPLIT.OPEN BUT WAS NEVER IN AN ACCIDENT. CAR WAS IN MOTION AT THE TIME BUT NO ONE WAS IN PASSENGER SEAT. CAN NOT GET HEADREST TO PUSH BACK CLOSED.

THE PASSENGER ACTIVE HEADREST RESTRAINT POPPED OPEN WHILE THE VEHICLE WAS STATIONARY AND THE PLASTIC PIECES INSIDE OF IT BROKE MAKING IT UNABLE TO RESET.

TL* THE CONTACT OWNS A 2014 DODGE AVENGER. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. DURING THE CRASH, THE FRONT END WAS SEVERELY DAMAGED; HOWEVER, THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN UNDISCLOSED LOCATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

HEAD REST HAS SEPARATED WHILE NOT DRIVING. SINCE THE TIME IT SEPARATED THE AIRBAG LIGHT IN MY CAR WILL NOT GO OFF. I HAVE NOT BEEN ABLE TO RESET IT ON MY OWN AND SEEMS THAT IT WAS NOT PART OF A RECALL THAT WAS AN AIRBAG ISSUE WITH THE DODGE AVENGER IDENTIFIED IN 2016. MY CAR HAS NOT BEEN IN AN ACCIDENT, IN GOOD CONDITION, BUT I HAVE AN AIRBAG LIGHT ON CONSTANTLY AND MY HEADREST IS "POPPED". THIS IS NOT SAFE TO HAVE HAPPENING IN ORDINARY DRIVING CONDITIONS. THIS PART SHOULD BE RECALLED BY DODGE. THERE ARE MANY COMPLAINTS ABOUT THIS ALL OVER THE INTERNET FOR 2014 AVENGERS. PEOPLE COULD GET HURT. I HAVE NOT HAD THE PART REPAIRED BY DODGE, BUT HAVE BEEN QUOTED UPWARDS OF $500 TO FIX A HEADREST! THE HEADREST IS WHAT IS SETTING MY AIRBAG LIGHT OFF AND NOT KNOWING IF MY PASSENGER WILL BE PROTECTED IS NOT COMFORTING. DODGE NEEDS TO FIX THIS ISSUE. IT WAS AN ISSUE FOR 2010-2013 MODELS AND THAT IS NO DIFFERENT FOR THE 2014 MODELS EITHER.

EXPLODING HEADREST!! I AM SURE YOUR ORGANIZATION IS AWARE OF THIS SAFETY HAZARD (GOOGLE-DODGE AVENGER EXPLODING HEADREST). THE FRONT PASSENGER HEADREST BLEW APART WHILE I WAS DRIVING ON A CITY STREET. PLEASE NOTE THAT THE HEADREST EJECTS FORWARD INTO THE BACK OF YOUR HEAD. SAFETY HAZARD??? HELL YES! I DON'T WANT TO BE DRIVING WHEN THE DRIVERS SIDE EXPLODES AND CAUSES ME TO LOSE CONTROL, OR KNOCKS ME OUT! THE DODGE DEALERSHIP SAID THEY SEE THIS FREQUENTLY AND HAD NO CONCERN EXCEPT TO ASK FOR $150 FOR A DIAGNOSTIC FEE AND QUOTE $700 TO FIX IT. ARE YOU SERIOUS? THIS IS A DODGE PROBLEM NOT A CONSUMER PROBLEM. I NEED HELP AND ANSWERS! HOW CAN THIS NOT BE A SERIOUS SAFETY HAZARD. MY MECHANIC WONT'T TOUCH THE HEADREST BECAUSE OF POSSIBLE INVOLVEMENT WITH OTHER SYSTEMS. DO YOU REALLY WANT CONSUMERS TRYING TO FIX THE PROBLEM THEMSELVES AND POTENTIALLY CAUSING MORE SERIOUS SAFETY SYSTEM ISSUES WITH THEIR VEHICLES AND THEN DRIVING THEM ON THE ROADS AND HIGHWAYS? AT MY QUOTED PRICE OF $850, YOU CAN BET CONSUMERS WILL RESORT TO SELF HELP. SOMEONE NEEDS TO HAVE A WORD WITH DODGE, THIS MANUFACTURING DEFECT HAS THE POTENTIAL TO CAUSE FATALITIES.

"TAKATA RECALL" I GOT A LETTER FOR A SAFETY RECALL ON MY 2014 DODGE AVENGER SXT FOR SAFETY RECALL #61/ NHTSA 16V-668 - OCCUPANT RESTRAINT CONTROLLER. EVERYTHING WAS GOING FINE UNTIL JUNE 1ST WHEN ALL SUDDEN WHEN DRIVING MY AIR BAG ICON WOULD FLASH ON AND OFF. TRIED BRING IT BACK TO LOCAL DEALERSHIP THAT HAD FIXED THE RECALL SAYING SOMETHING WAS WRONG AND THAT I HAD JUST BROUGHT THE CAR IN NOT LONG AGO FOR A RECALL. THEY LOOKED IT UP AND SEEN THAT I WAS JUST IN BUT WOULDN'T JUST LOOK AT CAR FOR THE ISSUE.

THIS VEHICLE HAD A SAFETY RECALL OF S61. WORK WAS PERFORMED AND THEN AUR BAG LIGHT AND SIGNAL CAME ON. WE NEED HELP GETTING THIS FIXED. THIS LIGHT AND AIR BAG SIGNAL TURNED ON IMMEDIATELY WHILE EXITING THE DODGE DEALERSHIP. I HAVE 2 WITNESS STATING LIGHT WAS NOT ON NOR WARNING ALARM. COULD THIS MODULE HAVE A DEFECT.

TL* THE CONTACT OWNS A 2014 DODGE AVENGER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE AIR BAGS. THE VEHICLE WAS TAKEN TO SUMTER CHRYSLER DODGE JEEP RAM (2662 BROAD ST, SUMTER, SC 29150) WHERE IT WAS REPAIRED PER THE UNKNOWN NHTSA CAMPAIGN; HOWEVER, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN TOOL FOUND NO RECALLS LISTED FOR THE VEHICLE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2014 DODGE AVENGER. WHILE DRIVING 3 MPH AND TURNING AT A TRAFFIC LIGHT, THE VEHICLE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.