2002 DODGE DURANGO Complaints

REAR LEFT AXEL FELL OFF MY DODGE DURANGO AND CAUSED AN ACCIDENT. I WAS TRYING TO GET CHRYSLER TO GIVE ME A COPY OF THE INSPECTION THAT WAS DONE BY A INSPECTOR HIRED BY AND WAS DENIED. THIS MODEL OF SUV HAS HAD WHEEL PROBLEMS IN THE PAST AND I WANTED TO BE SURE IT WAS NOT A DEFECT. I WAS TOLD THE INFORMATION IS PROPRIETARY AND I WOULD LEGAL DOCUMENTATION TO GET THE INSPECTORS REPORT. THE CASE #"S ARE: [XXX] AND [XXX]. I ALSO SAVED ALL EMAILS REGARDING THIS PROBLEM. I CAN EMAIL THEM TO YOU OR MAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD EXHIBIT AN ABNORMAL RUMBLING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT WAS NEVER ABLE TO DUPLICATE THE FAILURE. MOST RECENTLY, THE CONTACT WAS INFORMED BY THE DEALER THAT THE FAILURE WAS CAUSED BY THE REAR DIFFERENTIAL, AFTER THE WARRANTY WAS EXPIRED. THE CONTACT BELIEVED THE FAILURE TO BE AN EXTREME SAFETY ISSUE BECAUSE THE VEHICLE COULD HAVE SLAMMED TO A STOP IN A DANGEROUS SITUATION AND THE MANUFACTURER DENIED THE FAILURE UNTIL AFTER THE WARRANTY EXPIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,000.

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A GRINDING NOISE. THE PASSENGER SIDE OF THE VEHICLE DROPPED TO THE GROUND AND THE TIRE CAME OFF OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE SUSPENSION FRONT CONTROL ARM UPPER BALL JOINT HAD SEPARATED. THE TECHNICIANS ALSO STATED THAT THE FRONT CONTROL ARM UPPER BALL JOINT, SWAY BAR, BRAKE PADS, SUSPENSION CROSS BAR, WHEEL, BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 04V596000 (SUSPENSION FRONT:CONTROL ARM:UPPER BALL JOINT) BUT THE DEALER INFORMED HER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER A PORTION OF THE REPAIRS BUT THEY COULD NOT COVER THE ENTIRE COST. THE APPROXIMATE FAILURE MILEAGE WAS 142,299. UPDATED 02/18/11 *BF PHOTOS INCLUDED UPDATED 12/06/2011 *LN

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IT ROLLED AWAY AND CRASHED INTO THE SIDEWALK. THE DRIVER AND PASSENGER AIR BAGS DEPLOYED. THE VEHICLE WAS DRIVEN TO A LOCAL MECHANIC. THE VEHICLE WAS EXAMINED BY AN ENGINEER WHO WAS UNABLE TO DIAGNOSE A FAILURE CODE, OR RECREATE THE REASON WHY THE VEHICLE ROLLED OUT OF THE PARK POSITION. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 141,000.

I HAVE A 2002 DODGE DURANGO SPORT WITH 123K MILES. I WAS DRIVING 70 MPH ON THE FREEWAY, WHEN MY CAR COMPLETELY SHUT DOWN....I.E. POWER STEERING, POWER BRAKES, EVERYTHING. DUE TO THE FACT THAT I COULD HARDLY TURN OFF THE ROAD I WAS NEARLY REAR ENDED BY AN 18 WHEELER. I HAD 2 SMALL CHILDREN IN THE VEHICLE WITH ME, AND IT WAS ONE OF THE MOST TERRIFYING EXPERIENCES OF MY LIFE. I HAVE READ ONLINE THOUSANDS OF PEOPLE HAVING THE SAME ISSUES, WHICH ARE APPARENTLY THE PCM IS TOO CLOSE THE ENGINE WHICH CAUSES THE VEHICLES INSTRUMENTS TO SHUT DOWN. I FIND THIS A MAJOR REASON TO INVESTIGATE THIS ISSUE. DOES CHRYSLER/DODGE NEED A WHOLE FAMILY TO DIE IN ONE OF THEIR VEHICLES BEFORE THEY DECIDE TO ISSUE A RECALL? THIS IS A VERY SERIOUS ISSUE THAT THE NHTSA NEEDS TO INVESTIGATE BEFORE, IF IT HASN'T HAPPENED YET, SOMEONE GETS KILLED. *TR

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 10-15 MPH, HE HEARD A NOISE. WHEN THE VEHICLE WAS TAKEN TO LOCAL REPAIR SHOP, THE CLUTCH PACK RETAINING CLIP ON THE REAR DIFFERENTIAL WAS REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. UPDATED 1/21/11 *CN THE CLUTCH PACK RETAINER FAILED AND HAD TO BE REPLACED AS WELL AS THE ENTIRE REAR DIFFERENTIAL POST UNIT. UPDATED 03/23/11

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE AIR BAG LIGHT AND THE CHECK ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE AIR BAG FAILURE. THE DEALERS DIAGNOSIS LOCATED THE FAILURE TO THE AIR BAG SENSOR ELECTRICAL WIRES. NO CODES WERE DISPLAYED REGARDING THE CHECK ENGINE LIGHT. THE VEHICLE WAS TAKEN TO A TIRE GARAGE, BECAUSE THE FRONT TIRES FELT UNSTABLE WHILE DRIVING. THE TIRE MECHANIC STATED THE FRONT HUB CAP CAUSED THE VEHICLE TO FEEL UNSTABLE WHILE DRIVING. THE VEHICLE WASN'T REPAIRED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 73,000.

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT THE BLOWER MOTOR RESISTOR WAS DEFECTIVE. THE CONTACT REPLACED THE PART THREE TIMES AND IT ALSO AFFECTED THE WIRING HARNESS. THE WIRING HARNESS WAS BEING REPLACED BY THE OWNER. THE FAILURE CAUSED THE AIR CONDITIONER FAN TO MALFUNCTION. DODGE WAS AWARE OF THE FAILURE BUT THERE WERE NO RELATED RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE CURRENT MILEAGE WAS APPROXIMATELY 96,000.

I WAS MAKING A RIGHT HAND TURN AND THEN AN IMMEDIATE LEFT AT ABOUT 10MPH I HEARD A POP ON DRIVER'S SIDE FRONT WHEEL AND THEN LOST CONTROL OF MY CAR. I WAS ABLE TO REGAIN CONTROL OF MY CAR BUT IT WOULD NOT TURN TO THE LEFT I WAS ABLE TO GET THE CAR TO SIDE OF THE ROAD EVEN THOUGH STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TIRE IT WAS FULLY INFLATED BUT THE TOP OF TIRE WAS TILTED OUT AT THE TOP I COULD NOT DRIVE THE VEHICLE ANY MORE DUE STEERING DIFFICULTIES. I CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MECHANIC. I WAS TOLD BY TOW TRUCK OPERATOR AND THE MECHANIC THAT THE UPPER BALL JOINT ON ARM HAD SEPARATED FROM THE ARM CAUSING ME TO LOSE CONTROL OF THE CAR. A FRIEND STATED THAT DURANGO HAD BEEN RECALLED FOR THIS ISSUE. I CONTACTED MY MECHANIC AND HE IN TURN CONTACTED DODGE. HE WAS INFORMED THAT THERE WAS NO RECALL FOR MY CAR. I CHECKED YOUR WEBSITE AND SAW THAT OTHER DURANGO HAD IN FACT BEEN RECALLED FOR THIS EXACT ISSUE. I CONTACTED DODGE AND WAS ALSO INFORMED THAT THERE WAS NOTHING THEY COULD DO BECAUSE MY DURANGO WAS NOT A PART OF THE RECALL. I HAD MY MECHANIC FIX THE UPPER BALL JOINT. I HAD THEM CHECKED THE UPPER BALL JOINT ON THE OTHER SIDE AND IT WAS ALSO COMING OUT. I HAD TO PAY TO HAVE BOTH UPPER BALL JOINTS REPLACED ON THE FRONT END OF MY CAR. *TR

THE FRONT SUSPENSION IS HAVING MULTIPLE PROBLEMS, MY 02 DURANGO HAS BEEN THROUGH 2 PREVIOUS CV JOINTS ON THE DRIVER'S SIDE AND 1 PREVIOUS ON THE PASSENGER SIDE, AND NOW BOTH HAVE FAILED ONCE AGAIN. DRIVER'S SIDE FRONT HUB ASSEMBLY/BEARING HAS GONE BAD FOR 2ND TIME, ALSO THE UPPER & LOWER BALL JOINTS HAVE GONE BAD FOR THE 2ND TIME EACH. I NEED 2 NEW LOWER BACK BUMPERS FOR THE UPPER CONTROL ARM (BOTH FRONT). MY VEHICLE NOW HAS 103K MILES. AT APPROXIMATELY 60K MILES THE FRONT PROPELLER SHAFT WENT BAD AND ONCE REPLACED, IT SOMEHOW PUT A HOLE IN THE Y - PIPE FOR THE EXHAUST, AND THAT MUST BE REPLACED AS WELL, I WAS TOLD THE NEW/AFTERMARKET SHAFT WERE SLIGHTLY LARGER TO ACCOMMODATE THE POWER, THUS WHICH TOOK THE SPACE. ALL OF THIS WILL BE QUITE EXPENSIVE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR