2018 DODGE DURANGO Complaints

Multiple occasions I have taken my vehicle to the local dealership I bought it brand new only owner any time it rains my vehicle stops. I have been going down the highway and it has just shut down in the middle of the highway. My vehicle will no longer start after this last rain and snow dealership is not helping and pretty much says I’m on my own still in the vehicle is paid off and I have had nothing but issues with electrical the car randomly shifting out of gear, brake lights leaking because I feel with water and floorboards, becoming soaked when it rains

The contact owns a 2018 Dodge Durango. The contact stated that the taillights were not functioning properly. The contact stated that the taillights failed to illuminate as needed. The vehicle was diagnosed by an independent mechanic, and the contact was informed that the taillight assembly seal was not functioning correctly and was allowing water to enter the taillight assembly. The vehicle was not repaired. The dealer was contacted and stated that there was no recall for the failure. The manufacturer was not contacted. The failure mileage was 30,000.

The vehicle braking system will start alerting the driver to brake when not necassary. Alarm will sound in the vehicle, and Dashboard will start flashing "BRAKE" multiple times. it did break automatically once while driving, children were present in the vehicle. I am concerned if the vehicle brakes on it own it cause an accident. FCA has sent out a notice that our vehicle VIN is not one that is effected but we are having the same problems.

Touchscreen display failure. Causes erratic and distracting behaviors of the HVAC, radio, navigation, phone, and other systems while vehicle is in use. Prevents setting or changing of safety related settings (ie; lane departure settings, automatic headlamp controls, alarms, etc).

The “do you want to adjust your clock settings” pop up screen keeps popping up repeatedly and disconnecting the car battery does not fix it.

The sunroof bursted and shattered in what can only be described as an explosion. Driver and passenger were occupying the vehicle at the time the sunroof broke. The vehicle was operated in a standard manner and driven on a highway. The sunroof without having observed any cracks or dings shattered without warning. The resolving explosive noise scared both the driver and passenger, which in itself could lead to an accident if the driver had reacted differently. Some of the shattered glass fell on the occupants. The majority of the glass from the sunroof lifted off and crash down on the road behind the vehicle. The drivers brother was able to witness in his rare view mirror the moment when the glass lifted off and flew over the back of the affected vehicle. There were no vehicles driving behind the affected vehicle at the time, but the glass could have created a safety hazard to people behind and in the vicinity of the affected vehicle. The problem has not been reproduced or confirmed by a dealer or independent service center, but so far to the knowledge of the owners or the affected vehicle a comparable situation has not been a reported issue at their preferred dealer. The damage is still being dealt with and at this time has not been inspected by anyone. Again the sunroof bursted without any warning signs. There was just suddenly a bang that can only be compared to a gun shot.

The contact owns a 2018 Dodge Durango. The contact stated while driving 55 MPH, the rear camera activated independently, without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 20,000.

The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the heat up and down, from hot to cold and hot again. I cannot defrost my windshield, as the air flow continues to switch from blower to blower. The seat warmers turn on and off. I am unable to control them, and my passengers can be burned. My backup camera does not function properly effecting the safety of everyone around us. The screen has pushed emergency call more than once. and totally controls my phone making calls and randomly hanging up on calls as well as muting or turning on and off apps. This is very dangerous for me, as the driver, trying to grab my phone and stop the emergency calls and other things. I cannot start my car using the auto start to warm up and defrost because the vehicle will not stay on defrost it will continuously switch around. The uconnect usually warns me of traffic hazards and storms in my area, as well as posting the speed limit and directions on the screen. Without these items, I put myself and my passengers at risk each time we are in the car. According to many dodge, durango, and general safety forums and blogs I have read, this is a common problem in this vehicle. This should be a safety recall for many reasons. How can I make a claim to get this replaced at no cost.

The contact owns a 2018 Dodge Durango. The contact stated while driving at 25 MPH, the vehicle that was 20 feet away from his vehicle stopped. The contact depressed the brake pedal but it failed to respond, causing the vehicle to crash into the rear of the other vehicle. The air bags deployed. There was no warning light illuminated. The contact did not sustain any injuries. The other driver did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it remained. The dealer was notified of the failure but provided no assistance. The vehicle was not diagnosed or repaired. The contact later became aware that his VIN was included in NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic), which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.