2018 DODGE DURANGO Complaints

WITH THIS INCIDENT MY DODGE DURANGO SRT WAS TOWED TO THE DEALERSHIP ON FRIDAY THE 19TH AND IT STILL HASN'T BEEN SEEN NOR DIAGNOSED. MY HUSBAND AND I HAVE BEEN CALLING ALL DAY WITH NO ANSWER THEN WAS TOLD IT WAS IN THE SHOP BUT NOW THEY ARE TELLING US THAT IS HASN'T BEEN IN THE SHOP AND IT MIGHT BE TOMORROW WHICH IS TUESDAY. EVERY TIME I DEAL WITH THEM IT'S A PROBLEM

AIR BAG WARNING LIGHT CAME ON IN MY VEHICLE. I PLACED A SERVICE REQUEST TO GET IT CHECKED OUT ON 03/29/19. LANDMARK DODGE INSPECTED THE VEHICLE, BUT WAS TOLD THAT A SPECIAL PART NEEDED TO BE ORDERED. WHEN THE SPECIAL PART WAS DELIVERED, I THEN HAD TO MAKE ANOTHER SERVICE APPOINTMENT TO GET THE PART CHANGED/FIXED. UNFORTUNATELY THE NEXT AVAILABILITY WASN'T TILL 05/23/19. I CAME IN ON THIS DATE TO GET MY VEHICLE SERVICE. AFTER INSPECTION, I WAS TOLD THAT ANOTHER PART HAD TO BE ORDERED TO FIX THE AIR BAG WARNING. I WAS TOLD THAT I'D BE CONTACTED ONCE THAT PART CAME IN. IT'S 07/02/19 AND I HAVEN'T HEARD ANYTHING FROM THE DEALERSHIP. ANOTHER ISSUE I FOUND LATER, WHILE DRIVING WAS THAT MY HORN DOES NOT WORK. IT IS BELIEVED TO HAVE BEEN DISCONNECTED. I BELIEVE THIS TO BE VERY DANGEROUS TO OPERATE VEHICLE WITHOUT HORN, AND WITHOUT MY AIRBAG SYSTEM FUNCTIONING PROPERLY.

WHEN COMING TO A SLOW STOP IN A DRIVEWAY AND SHIFTING CAR INTO PARK CAR WILL NOT STAY IN PARK AND SHIFT BACK INTO DRIVE.

I PURCHASED A VEHICLE FROM STG AUTO GROUP IN GARDEN GROVE AND NOTICED A WEEK LATER WHILE MY CAR WAS PARKED IN MY DRIVEWAY, THAT THERE WAS A LARGE SLASH ON THE FRONT PASSENGER TIRE ON THE WHEEL WALL WITH AN ORANGE PAINTED CIRCLE AROUND IT. I WAS TOLD BY A PROFESSIONAL THAT THE DEALERSHIP NOTICED IT, AND CIRCLED THE SLASH BECAUSE WAS MEANT FOR IT TO TO BE CHANGED TO PASS THE SAFETY INSPECTION TO BE SOLD. THE SERVICE DEPARTMENT DID NOT REPLACE THE TIRE BEFORE SELLING AND NOW IS A SAFETY HAZARD. THE DEALER IS REFUSING TO REPLACE THE TIRE.

I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 55 MPH AND HEARD A LOUD BOOM. THERE WAS NOTHING THAT FLEW INTO MY CAR OR IMPACTED IT IN ANYWAY. I WAS UNSURE OF WHAT IT WAS AND CONTINUE DRIVING. WHEN I STOPPED AT THE HOUSE I LOOKED AROUND THE VEHICLE AND THERE WAS NO VISIBLE SIGNS OF DAMAGE SO I DID NOT THINK ANYTHING OF IT. THE NEXT DAY WHEN I WAS DRIVING, I WENT TO OPEN MY SUNROOF AND SAW THAT IT HAD SHATTERED. I INSPECTED THE GLASS AND COULD NOT SEE ANY IMPACT. I DID HAVE WINDOW TENT ON MY GLASS, WHICH IS A GOOD THING. THAT MEANS THAT THERE WAS NO GLASS THAT FLEW INTO MY CAR

I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP

TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.

DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.