2002 DODGE DURANGO Complaints

THE CHECK ENGINE LIGHT WENT ON. TOOK OUR 2002 DODGE DURANGO TO OUR 5 STAR DEALERSHIP AND WAS TOLD WE HAD SLUDGE IN OUR ENGINE. THIS VEHICLE HAD 24,289 MILES AT THIS TIME. BOTH THE DEALERSHIP AND CHRYSLER SAID THE SLUDGE WAS DO TO OWNER NEGLECT SINCE I COULDN'T PRODUCE EIGHT OIL CHANGE RECEIPTS. THE OIL WAS CHANGED ABOUT EVERY 6,000 MILES. NEEDLESS TO SAY THEY ARE NOT GOING TO COVER THE REPAIR UNDER THE 3 YEAR 36,000 MILE BUMPER TO BUMPER WARRANTY OR THE 100,000 MILE POWERTRAIN WARRANTY. *JB

NHTSA RECALL CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO AVAILABLE PARTS FOR RECALL REPAIRS. THIS WAS DANGEROUS BECAUSE THE WHEELS COULD FALL OFF.*AK

CONSUMER RECEIVED RECALL 04V596000 FOR UPPER BALL JOINTS. WHEN CONTACTING DEALER CONSUMER WAS EXPLAINED THAT THEY WOULD NOT RECEIVE PARTS FOR APPROXIMATELY 6-8 WEEKS. *AK

I MANAGE THE FLEET FOR THE FBI JACKSONVILLE DIVISION AND WHILE SERVICING ONE OF OUR VEHICLES, AN 02 2-WD DURANGO, NOTICED THAT THE FRONT SUSPENSION MADE A CREAKING NOISE WHEN I LOWERED THE VEHICLE BACK TO THE GROUND FROM OUR FRAME LIFT AND INSPECTION OF THE SUSPENSION REVEALED THAT THE UPPER BALL JOINTS WERE WORN OUT. THEY HAD ABOUT 1/4 INCH OF PLAY AND THE VEHICLE ONLY HAD 30,000 MI. ON IT. THE BOOTS WERE NOT TORN NOR HAS THIS VEHICLE BEEN USED UNDER SEVERE CONDITIONS. WE ONLY HAVE ONE OTHER 02 DURANGO AND IT IS A 4WD BUT AT 22,000 MI. THE UPPER BALL JOINTS ARE SHOWING SOME WEAR/PLAY. AFTER HAVING TO ACTUALLY JACK THE VEHICLE UP IN THE DEALER SERVICE LANE AND SHOW THEM THE PLAY THEY REPLACED THE CONTROL ARMS UNDER WARRANTY ON THE 2WD AND I HAVEN'T TAKEN THE 4WD ONE IN YET. THIS HAS TO BE A DEFECT, EITHER THE JOINTS DIDN'T GET ANY LUBE WHEN MANUFACTURED OR THEY HAVE A PROBLEM WITH THE MATERIALS TO CAUSE THEM TO WEAR SO QUICKLY. I DIDN'T GET THE OLD PARTS SO I CAN'T SAY FOR SURE. I HAVE NOT SEEN ANY RECALL ON THESE, I BELIEVE THERE IS ONE ON THE LATER MODELS FOR A SIMILAR PROBLEM. WHEN I TAKE THE NEXT ONE IN I WILL SEE IF THEY WILL LET ME HAVE THE ORIGINAL CONTROL ARMS BUT I'M DOUBTFUL THEY WILL. I CONSIDER OURSELVES LUCKY TO HAVE CAUGHT THIS BEFORE IT CAUSED AN ACCIDENT.*AK

CONSUMER RECEIVED RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR. NO PARTS WERE AVAILABLE. SERVICE MANAGER DENNIS DZEK. *AK

04V596000/BALL JOINT WEAR. OWNER RECEIVED NOTIFICATION FROM THE MANUFACTURER IN DECEMBER 2004. OWNER CONTACTED THE DEALER AND WAS INFORMED THAT PARTS NEEDED TO REPAIR THE DEFECT WERE UNAVAILABLE. THE NEXT AVAILABLE OPENING FOR THE DEFECT REPAIR WILL BE IN MAY,2005. PROVIDE FURTHER DETAILS. *JB

WHEN DRIVING ANY SPEED, THE CONSUMER WOULD HEAR A KNOCKING NOISE COMING FROM THE UPPER/LOWER BALL JOINT. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. *NM

CONSUMER RECEIVED NHTSA RECALL 04V596000 CONCERNING BALL JOINT WEAR. AFTER HAVING THE UPPER BALL JOINTS REPLACED, WHILE DRIVING, VEHICLE SWERVED ON ITS OWN. CONSUMER HAD DIFFICULTY MAINTAINING CONTROL OF THE VEHICLE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DTERMINED THAT VEHICLE NEEDED AN ALIGNMENT. *AK

CONSUMER RECEIVED NHTSA RECALL 04V596000 CONCERNING BALL JOINT WEAR. CONSUMER CONTACTED THE DEALER FOR AN APPOINTMENT, AND MECHANIC INFORMED THE CONSUMER THAT THE NEXT AVAILABLE APPOINTMENT WOULD BE MARCH 31, 2004. *AK

CONSUMER RECEIVED RECALL 04V596000 CONCERNING UPPER BALL JOINT WEAR. NO PARTS WERE AVAILABLE. SERVICE MANAGER BOB. *AK