2000 DODGE DURANGO Complaints

I HAVE A 2000 DODGE DURANGO R/T WITH FACTORY 17" WHEELS. IT WAS PURCHASED FROM RUSNAK DODGE IN PASADENA, CALIFORNIA WITH THOSE WHEELS ON IT. AFTER SEVERAL YEARS OF POOR BRAKING EXPERIENCE, WITH THE ABS SYSTEM ACTIVATING PREMATURELY, AND SEVERAL TIMES AT THE DEALERSHIP WITHOUT A FIX, A MECHANIC ACCIDENTALLY DISCOVERED THE PROBLEM. THERE IS NO AVAILABLE SELECTION IN THE SOFTWARE OF THE ON BOARD COMPUTER TO ALLOW FOR 17" WHEELS. ALL OF THE SELECTIONS ARE FOR THE 15" WHEELS THAT COME ON THE STANDARD MODEL. THE DEALERSHIP WAS ABLE TO CORRECT THE PROBLEM BY MEASURING THE CIRCUMFERANCE OF MY TIRES, CALCULATING HOW MANY TIMES THEY ROTATE IN A MILE, AND CREATING A SETTING FOR THE 17" WHEELS. THE VEHICLE STOPS FAR BETTER NOW. I AM CONCERNED ABOUT OTHER DRIVERS WHO WOULD HAVE NO WAY TO KNOW THIS, BECAUSE I AM A 27 YEAR VETERAN FIRE DEPARTMENT CAPTAIN AND PARAMEDIC, AND RESPOND TO TRAFFIC COLLISIONS QUITE REGULARLY.

WHILE DRIVING A LOUD NOISE WAS PRODUCED. THE DEALER STATED REAR UPPER BALL JOINTS FAILED, AND NEEDED TO BE REPLACED. *AK

BALL JOINTS WORE OUT LEADING TO STRESS AND SUBSEQUENT BREAK OF TIE ROD, BALL JOINTS WERE REPLACED DUE TO RECALL, TIE ROD REPAIRED AT OWNERS EXPENSE, WAS TOLD ONE DID NOT RELATE TO THE OTHER . *AK

CONSUMER COMPLAINED ABOUT ONGOING PROBLEMS WITH INTERMITTENT /MOMENTARY POWER STEERING LOSS WHILE DRIVING. THE POWER STEERING PUMP WAS REPLACED FOUR TIMES WITHIN 16,227 MILES. MECHANIC WAS UNABLE TO LOCATE THE PROBLEM. MANUFACTURER WAS NOT NOTIFIED AT THIS TIME.*AK

CONSUMER RECEIVED A RECALL FOR THE UPPER BALL JOINTS, AND HAS NOT BEEN ABLE TO HAVE THE VEHICLE REPAIRED SINCE THE DEALER HAD NOT RECEIVED THE PARTS FROM THE MANUFACTURER. THERE WAS A FOUR MONTH WAITING LIST. *AK

RECALL 04V200000 CONCERNING THROTTLE CONTROL CABLE. DEALER REFUSED TO HONOR MANUFACTURER'S RECALL NOTICE. DEALER INSISTED THAT CONSUMER TAKE VEHICLE TO THE DEALER FROM WHICH THEY PURCHASED THEIR VEHICLE. *AK

(1) I LOADED SOME WOOD IN THE BACK OF MY DURANGO. (2) AS I WAS BRAKING TO A STOP, THE REAR SEAT COLLAPSED FORWARD, PINNING MY CHILD IN HER CAR SEAT AGAINST THE BACK OF THE SEAT IN FRONT OF HER. (3) NOTHING. I JUST UNLOADED THE MATERIAL I WAS CARRYING AND LEFT IT.

RECALL CAMPAIGN 04V596000 CONCERNING BALL JOINT WEAR: CONSUMER WAS UNABLE TO GET THE DEALER TO HONOR THIS MANUFACTURER'S RECALL BECAUSE THE PARTS WERE ON NATIONAL BACK ORDER.*AK

A LOUD KNOCKING NOISE CAME FROM THE FRONT OF THE VEHICLE. THE NOISE WOULD ESCALATE REPEATEDLY WHILE DRIVING. DRIVER TOOK VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE LEFT AND RIGHT UPPER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION. *AK

WHILE DRIVING AT 35 MPH CONSUMER'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE WHILE WAITING AT TRAFFIC LIGHT. THIS CAUSED THE SEAT MOUND TO SEPARATE AND DRIVER COLLAPSED IN THE REAR SEAT. THE BOLTS THAT HELD THE SEAT BROKE IN HALF ON BOTH SIDES. DRIVER WAS ADMITTED TO THE HOSPITAL WITH BACK PAINS.*AK