2002 DODGE DURANGO Complaints

NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED A UPPER BALL JOINT RECALL. THIS VEHICLE IS NOT INCLUDED IN THE RECALL, HOWEVER THE CONSUMER HEARD A CLICKING NOISE AND EXPERIENCED SHAKING FROM THE UPPER BALL JOINT. THE VIN IS OUTSIDE THE REMEDY SCOPE. *JB THE CONSUMER WAS DISAPPOINTED IN THE RESPONSE HE RECEIVED FROM NHTSA. THE CONSUMER REPLACED BOTH UPPER CONTROL ARM ASSEMBLIES BECAUSE THEY WERE DANGEROUSLY WORN OUT. *TC

WHILE DRIVING 65 MPH, THE FRONT OF THE VEHICLE BECAME UNSTABLE. THE CONSUMER GOT OUT OF THE VEHICLE AND DISCOVERED THAT THE OUTSIDE WALL OF THE PASSENGER SIDE FRONT TIRE WAS NOTICEABLY WARNED. THE OWNER CONTACTED THE MANUFACTURER WHO INSTRUCTED THE OWNER TO HAVE THE VEHICLE TOWED TO THE NEAREST DODGE DEALER. THE DEALER REFUSED TO TOW THE VEHICLE TO THE DEALERSHIP AND WOULD NOT RENDER ANY FURTHER ASSISTANCE. PROVIDE FURTHER DETAILS. *JB

WHILE DRIVING 25 MPH VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BOTH FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK *NM

2003 DARANGO HAS BEEN TAKEN TO JIM'S DODGE TO HAVE A PROBLEM FIXED WHEN YOU DRIVE. THEY TELL US THAT THERE IS NOTHING WRONG WITH IT. WHILE YOU DRIVE THE DARANGO IF YOU HIT A DUMP IT JUMPS TO ONE SIDE OR THE OTHER IT DOES NOT STAY CENTER. THE TRANSMISSION FEELS LIKE IT SLIPS, OR WHEN IT IS STARTED IT LIKE THE VEHICLE JUST DOES NOT WANT TO GO. JIM'[S DODGE HAS TOLD US THAT THERE IS NOTHING WRONG WITH THE VEHICLE, BUT THAT SEEMS TO ALL WE HAVE HAD WITH THIS VEHICLE. ONE MORE THING JIM'S DODGE IS NOT A VERY CLEAN PLACE TO TAKE YOUR VEHICLE TO HAVE IT WORKED ON WE HAVE GOT THE VEHICLE BACK WITH OIL ON THE IN SIDE ON THE VEHICLE, ON THE PAINT, SCRATCHS IN THE PAINT AND ON THE BUMPER. THE VEHICLE HAS COME BACK WITH A VERY BAD SMELL IN IT. IT TOOK US A LONG TIME TO GET THE SMELL OUT. WE CALLED JIM'S DODGE AND TOLD THEM ABOUT THE SMELL AND THEY TOLD US THAT THERE WAS NOTHING THA THEY COULD DO ABOUT IT. THE DATE MIGHT NOT BE EXACT BE CLOSE.*AK

THE UPPER BALL JOINT IS MAKING A CLICKING NOISE, CAUSING THE VEHICLE TO HAVE DIFFICULT CONTROL ESPECIALLY WHEN MAKING TURNS. CONSUMER WILL TAKE VEHICLE TO DEALER FOR REPAIRS FOR THE SECOND TIME.*AK

ENGINE JUST STOPPED. CAR WAS TAKEN TO CHRYSLER DEALERSHIP. THEY SAID THERE IS SLUDGE IN THE ENGINE. SO FAR NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. *JB

BOTH BALL JOINTS ON MY 2002 DURANGO VIN [XXX] MILES 47000 [APPROX]. *JB SEPTEMBER 04 MARIETTA DODGE SCOOT THE SERVICE MANAGER SAID THEY SHOULD NOT BE BAD ON A 2 YEAR OLD VEHICLE WITH AVERAGE MILES. BUT I AM TOLD THAT MY VEHICLE IS NOT COVERED UNDER THE RECALL. IT IS EXTRMELY CLEAR IT SHOULD BE. UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WHILE STEERING TO THE RIGHT CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. CONSUMER APPLIED THE BRAKE PEDAL AND VEHICLE VIBRATED UNCONTROLLABLY. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH FRONTAL UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK

THE FRONT LEFT SIDE BALL JOINT WAS MAKING A GRINDING NOISE CAUSING THE WHEEL TO SHAKE AND MAINTAIN CONTROL. CONSUMER TOOK VEHICLE TO DEALER FOR REPAIRS FOR THE SECOND TIME IN A MONTH.*AK

I'M DRIVING A 2002 DODGE DURANGO. MY CAR PULLED TO THE RIGHT, I GOT A TIRE ROTATION AND NOW IT'S PULLING TO THE LEFT. I SAW IN THE NEWS THAT THERE IS A PROBLEM WITH THE FRONT UPPER JOINT BALL, SO THAT COULD HAVE SOMETHING TO DO WITH MY PROBLEM. THE TIRES ARE FINE.*AK