2000 DODGE DURANGO Complaints

I HAVE A 2000 DODGE DURANGO THAT HAD A RECALL DUE TO UPPER BALL JOINTS. I HAD REPLACED ONE AT MY OWN EXPENSE AT THE DEALER, AND THEY HAD CHARGED ME FOR AN ALIGNMENT, WHICH DID MAKE SENSE FOR THIS TYPE OF REPAIR. AFTER THE RECALL WAS ANNOUNCED I TOOK THE CAR BACK TO THE SAME DEALER, AND THEY DID NOT ALIGN THE VEHICLE AFTER REPLACING THE SECOND BALL JOINT (SINCE I DID NOT HAVE TO PAY I ASSUME THEY SHORTED THIS STEP TO SAVE MONEY). DODGE WILL NOT REIMBURSE ME FOR THE ALIGNMENT ON THE FIRST REPAIR THAT I HAD PAID FOR. I LOOKED UP THE RECALL NOTICE ON YOUR WEBSITE AND THE SAFTEY RECALL D47 STATES THAT THE ALIGNMENT IS REQUIRED. CUSTOMER SERVICE AT DODGE STATED IN AN E-MAIL TO ME THAT IT IS NOT REQUIRED AND THEY WILL NOT PAY FOR IT, NOR DO IT AS PART OF THE RECALL. I AM HOPING THAT YOU COULD TELL ME WHICH PARTY IS CORRECT HERE AND ADDITIONALLY WOULD ASK FOR YOUR ADVISE ON HOW I CAN PROCEED. THANK YOU FOR YOUR ATTENTION AND ANY HELP YOU COULD PROVIDE WOULD BE GREATLY APPRECIATED. *AK

4 WHEEL DRIVE TRANSFER CASE FAILS TO SHIFT FROM 4 WHEEL HI TO 2 WHEEL DRIVE. TRANSMISSION REMAINS LOCKED IN 4 WHEEL DRIVE. VEHICLE SHIFTED INTO 4 WHEEL HI WITHOUT INCIDENT AT A SPEED OF 10MPH. VEHICLE WILL NOT SHIFT BACK INTO 2 WHEEL DRIVE WITH THE VEHICLE IN PARK, NEUTRAL, DRIVE, OR TURNED OFF. THIS IS BOTH A SAFETY BULLETIN AND A RECALL ISSUE. UPON CONTACTING DAIMLER CHRYSLER, THEY STATED THE VIN DOES NOT FALL WITHIN THE RECALL AND REFUSED ANY FURTHER ASSISTANCE.*AK

PASSENGER'S SIDE SEAT BELT RETRACTOR FAILED. AS A RESULT, THE PASSENGER WILL NOT BE RESTRAINED PROPERLY.*AK

THE YOKE ON THE FRONT OF THE DRIVESHAFT BROKE CAUSING THE DRIVESHAFT TO FALL OUT. THE VEHICLE WAS JUST STARTING OFF FROM A TRAFFIC LIGHT WHEN THIS OCCURRED. *AK

RECALL CAMPAIGN' DODGE DURANGO 2000 UPPER BALL JOINTS DEFECT. *BF THE CONSUMER REQUESTED FOR NHTSA TO HELP INDUCE THE RECALL REPAIR PROCESS. *SC THE CONSUMER WAS TOLD NO PARTS WERE AVAILABLE. *JB

CONSUMER'S VEHICLE IS A PART OF A RECALL REGARDING THE BALL JOINTS ON THE CHRYSLER/DODGE DURANGO. HOWEVER, CONSUMER HAS BEEN WAITING FOR THE PARTS WHICH HAS NOT COME IN AS OF YET. SHE HAS CONTINUOUSLY CALLED, AND STILL NOTHING HAS BEEN DONE. *AK THE CONSUMER STATED THAT THE PROBLEM WAS TAKEN CARE OF. *TC

THE POWER DOOR LOCKS ON THE CONSUMER'S 2000 DODGE DURANGO FAILED. *NM THE ONLY DOOR THAT LOCKS IN THE VEHICLE IS THE PASSENGER SIDE REAR. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY REFUSED TO PROVIDE ANY ASSISTANCE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. *NM

WHILE DRIVING THE CONSUMER'S 2000 DODGE WAS UNSTABLE IN THE REAR. *NM WHILE MAKING A TURN THE VEHICLE FELT AS IF IT WERE GOING TO TURN 360 DEGREES. *NM

NO PARTS FOR RECALL 04V596000 CONCERNING BALL JOINTS. VANCOVER, DODGE, 360-574-1131. *AK

TIHS COMPLAINT IS ABOUT CHRYSLER'S HANDLING OF RECALL D47 ON THE DODGE DURANGO. MY VEHICLE WAS EXHIBITING THE SYMPTOMS, AND I NEEDED TO DRIVE IT CROSS COUNTRY. THE LOCAL DEALER AND THE 800 LINE WERE NOT WILLING OR ABLE TO MAKE A TIMELY REPAIR. I WAS TOLD I COULD HAVE IT REPAIRED AT A LOCAL SHOP AND THEY'D REIMBURSE. I DID THAT, INCURRING $1,290.75 IN REPAIR COSTS FOR THE BALL JOINTS AND THE TIRES THAT HAD BEEN PREMATURELY WORN DUE TO THE BALL JOINT PROBLEM. CHRYSLER ONLY REIMBURSED ME $449.81, SAYING THAT'S ALL THAT'S COVERED. THEY SAID THE DEALER COULDN'T MAKE THE DETERMINATION IF THE OTHER ITEMS WERE REQUIRED, DESPITE THE FACT THAT THE DEALER WAS UNABLE TO DUE THE REPAIR. I WOULD LIKE ASSISTANCE IN GETTING CHRYSLER TO FULLY REIMBURSE ME FOR THESE REPAIRS AND HOPE THAT THEY CAN BE ENCOURAGED TO NOT SKIMP ON OTHER REIMBURSEMENTS THEY NEED TO MAKE.*AK