2002 DODGE DURANGO Complaints

NOISE AND KNOCKING SOUND COMING FROM FRONT END WHILE DRIVING, COULD ALSO FEEL THE KNOCKING THRU STEERING WHEEL. TOOK VEHICLE TO GOODYEAR TO HAVE TIRES ROTATED AND WAS TOLD BY THEM THAT ALL BALL JOINTS WERE WORN AND WOULD PROBABLY FAIL SOON, POSSIBLY CAUSING AND ACCIDENT. CALLED DEALER AND THEY SAID THEY WOULD REPLACE THE PARTS UNDER WARRANTY (ONLY 28,000 MILES ON VEHICLE), BUT COULDN'T GUARANTEE THAT THEY WOULDN'T HAVE TO BE REPLACED AGAIN IN 30,000 MILES. CONTACTED DODGE AND FOUND OUT THERE WAS NO RECALL ON THIS PROBLEM AND "THERE WAS NOT ENOUGH EVIDENCE OF A PROBLEM TO SUPPORT A RECALL AT THIS TIME", BUT THAT IS NOT WHAT I READ ON THE INTERNET.

CONSUMER RECEIVED A RECALL NOTICE FOR WINDSHIELD WIPERS. HOWEVER, PARTS NEEDED TO REPAIR THE VEHICLE WERE ON NATIONAL BACK ORDER. ALSO, THERE WAS NO DATE AS TO WHEN THE PARTS NEEDED WILL BECOME AVAILABLE.*AK

I'D LIKE TO ADD MY VEHICLE TO THE LIST OF DURANGO'S THAT HAVE HAD THE UPPER BALL JOINT REPLACED. MY DURANGO IS A 2002 WITH 38,000 MI. VERY DISAPPOINTING THAT MY DEALER NEVER MENTIONED THE ONGOING PROBLEM. I HAVE MY VEHICLE IN EVERY 3 MONTHS FOR AN OIL CHANGE AND NOT ONCE DID THEY INSPECT IT. NOW I AM 2,000 MI OVER THE WARRANTY AND NO OFFERS FROM DODGE OR THE DEALER TO FIX IT SO I HAD A LOCAL MECHANIC FIX IT FOR ME.*AK

CONSUMER COMPLAINED ABOUT THE DIFFERENTIAL SYSTEM. VEHICLE HAD BEEN TO THE DEALER SEVERAL TIMES AND HAD THE REAR END AND FRONT SUSPENSION REBUILT. CURRENTLY, DIFFERENTIAL MALFUNCTIONED AGAIN, CAUSING FRONT END TO LOCK UP. DEALER CLAIMED THEY DID NOT HEAR ANY NOISE, AND THAT THERE WAS NOTHING THEY COULD DO. *AK

VEHICLE'S DRIVE SHAFT FELL OFF WHILE DRIVING.*MR WHILE DRIVING THE CONSUMER NOTICED BLACK SMOKE COMING FROM THE TAILPIPE. A FEW SECONDS LATER THE DRIVESHAFT FELL FROM UNDERNEATH THE VEHICLE. THE CONSUMER WAS ABLE TO MANUEVER THE TRUCK ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER. THREE WEEKS LATER AN INSPECTOR WAS SENT TO THE DEALER TO CHECK ON THE VEHICLE. AT THAT TIME THE CONSUEMR WAS TOLD THAT THEY COULD NOT PROVIDE ANY FINANCIAL ASSISTANCE. *NM

VISITED YOUR WEBSITE TO CHECK ON REPORTS BECAUSE WE HAVE A 2002 DURANGO R/T WHICH IS OMMITING A SMALL CONSTANT SQEAKING NOISE FROM BOTH SIDES AT THE FRONT OF THE VEHICLE AND AM HORRIFIED TO READ ABOUT THE PROBLEMS PEOPLE HAVE BEEN HAVING WITH BALL JOINTS. I AM EXTREMELY WORRIED NOW AND WANT TO KNOW IF I CAN GET THE DEALERS ANYTHING ABOUT IT AT NO COST TO ME OR IF IT IS STILL AT THE STAGE WHERE IT HAS NOT BEEN ACKNOWLEDGED BY THEM AND WILL NOT BE UNTIL SOMEBODY DIES AS USUAL. THE ISSUE WITH THE WIPER MOTOR I PRESUME I CAN MAKE AN APPOINTMENT WITH A LOCAL DEALER AND HAVE THIS CHANGED FREE OF CHARGE. I LOOK FORWARD TO YOUR REPLY, MANY THANKS NEILL GRIFFIN . *AK

WHILE BRAKING STEERING PULLED TO THE LEFT. FRONT CALIPER FAILED. SMOKE STARTED TO COME FROM THE FRONT END OF THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED INTERMITTENTLY. THIS CAUSED POOR VISIBILITY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE THE VEHICLE HOME. *AK RECALL#04V216000. *SC THE WINDSHIELD WIPERS DID NO OPERATE CORRECTLY WHEN IN THE INTERMITTENT SETTING. *JB

TOOK VEHICLE TO DEALER FOR A SCHEDULED APPOINTMENT TO HAVE THE TIRES CHANGED. UPON HAVING THE TIRES CHANGED MACHANIC DETERMINED THAT THE TOP BALL JOINTS BROKE. *AK

WHILE DRIVING IN INCLEMENT WEATHER THE WINDSHIELD WIPERS FAILED. THIS CAUSED POOR VISIBILITY TO THE DRIVER. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED AND REPLACED IT. THE PROBLEM RECURRED. *AK THE CONSUMER CONTINUED TO HAVE THE MOTOR REPLACED EACH TIME IT FAILED. THE CONSUMER THEN RECEIVED A RECALL NOTICE FOR THE WIPER MOTOR. *NM