2001 DODGE DURANGO Complaints

CONSUMER RECEIVED RECALL 04V596000 CONCERNING BALL JOINT WEAR. HOWEVER, CONSUMER HAS BEEN WAITING FOR SOMETIME, ALMOST ONE MONTH, AND WAS BEING TOLD THERE WERE NO PARTS. *AK

THE FRONT END WOBBLED/SHIMMIED WHILE DRIVING. THE MECHANIC INDICATED THAT THE FRONT WHEELS WERE COMPLETELY LOOSE BECAUSE THE UPPER BALL JOINTS WERE WORN OUT. A RECALL WAS ISSUED ON THIS MAKE/MODEL AND YEAR, HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. *AK

NOT SURE EXACTLY WHEN THE LAST FAILURE WAS BECAUSE I DON'T TRAVEL "ALL" THE TIME... BUT WHEN I DO... SOMETIMES THE EMERGENCY FLASHERS COME ON BY THEMSELVES AND CANNOT BE TURNED OFF. THIS IS NOT GOOD WHILE TRAVELING DOWN THE INTERSTATE HIGHWAYS. THE FLASHER SWITCH DOES NOT WORK ANY LONGER AND THE FLASHERS CANNOT BE TURNED OFF. I HEAR CLICKING NOISES UNDER THE DASH AND HAVE EVEN TRIED PULLLING FUSES... YOU CANNOT TURN THE EMERGENCY FLASHERS OFF. MY DESTINATION IS ABOUT 250 MILES AWAY AND WHEN THIS DOES HAPPENS, THEY MAY CONTINUE TO FLASH ALL NIGHT LONG RESULTING IN THE BATTERY BEING DEAD THE NEXT DAY. I HAVE A FEELING THIS HAPPENS EVEN WHEN I DON'T TRAVEL BECAUSE SOMETIMES WHEN I WANT TO GO SOMEWHERE THE BATTERY IS DEAD AND THE TRUCK HAS BEEN SITTING IN MY GARAGE ALL NIGHT.THIS IS OBVIOUSLY AN ELECTRICAL PROBLEM THAT COULD EVENTUALLY RESULT IN A FIRE OR DEATH...*AK THE DEALER "MAXWELL DODGE" IN AUSTIN TEXAS IS "SPECIAL" AND DOES NOT HAVE TO ADHERE TO ANY "LAWS". THEY DO NOT WANT TO FIX THE UPPER BALL JOINTS ON MY 2001 DURANGO EITHER UNLESS I CAN LEAVE IT THERE "UNTIL THEY GET AROUND TO IT". THEY WON'T MAKE AN "APPOINTMENT" FOR THE 2 HOUR REPAIR NEEDED AND INSIST THAT I BRING IT THERE AND LEAVE IT UNTIL THEY READY TO GIVE IT BACK. WHAT A SCAM! I HOPE THAT YOU WILL REVIEW THIS MATTER AND CORRECT THESE ISSUES WITH THE UNETHICAL DEALERS THAT MANUFACTURERS CONTINUE TO ALLOW DISTRIBUTION AND SUPPORT OF THIER PRODUCTS.. THANKS, [XXX] 2001 DODGE DURANGO R/T 4X4 5.9 LITER VIN: [XXX]. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CONSUMER RECEIVED A RECALL NOTICE FOR THE BALL JOINTS ON THE DODGE DURANGO. HOWEVER, CONSUMER HAS CONTACTED THE DEALER A TOTAL OF THREE TIMES, AND THEY HAVE YET TO REPAIR THE VEHICLE DUE TO LACK OF PARTS. *AK

NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT WHEN TAKEN TO THE DEALER FOR REPAIRS RESULTS SHOWED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED AS WELL. DEALER WILL REPAIR AT CONSUMER'S EXPENSE.*AK THE CONSUMER HAS ATTEMPTED TO CONTACT THE MANUFACTURER FOR FOUR DAYS BUT ONLY GETS AN ANSWERING MACHINE. *NM

DURING A RECENT STATE INSPECTION ON MY 2001 DODGE DURANGO IT WAS FOUND THAT ONE OF MY UPPER AND BOTH LOWER BALL JOINTS WERE WORN EXTENSIVELY AND THAT THE VEHICLE FAILED INSPECTION.*AK I WAS SCHEDULED FOR A RECALL REPLACEMENT FOR THE UPPERS AS PER THE RECAL, HOWEVER AFTER CONTACTING DODGE, I WAS TOLD THAT THE LOWER BALL JOINT DAMAGE ARE UNRELATED TO THE RECALL. I FEEL THAT THE FAILURE AND DEFECT IN THE UPPER BALL JOINTS ARE THE PROXIMATE CAUSE OF THE LOWER BALL JOINT FAILURE, AND THAT THE RECALL SHOULD BE MODIFIED TO INCLUDE BOTH THE UPPER AND LOWER BALL JOINTS.

WHILE DRIVING AT ANY SPEED INTERMITTENTLY CONSUMER CAN FEEL THE VEHICLE SLIP IN/OUT OF GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE REGARDING DEFECTIVE FRONT SUSPENSION AND MADE AN APPOINTMENT WITH THE DEALER. THE DAY BEFORE THE SCHEDULED APPOINTMENT THE REP CALLED STATING THAT THE PARTS WERE NOT AVAILABLE. *NM *JB

SAFETY IMPROVEMENT CAMPAIGN 04 V 596 000/BALL JOINT WEAR: THE CONSUMER STATED THE DEALER BROKE ONE OF THE LUG NUTS ON THE RIGHT FRONT WHEEL WHILE PERFORMING THE SAFETY REPAIRS AND THEY WANTED TO CHARGE THE CONSUMER FOR REPAIRING THE BROKEN LUG NUT. *JB

NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT WHEN TAKEN IN FOR REPAIR, RESULTS SHOWED THAT THE LOWER BALL JOINTS NEED TO BE REPLACED AS WELL. DEALER WILL REPAIR AT OWNER'S EXPENSE. *NM