2018 DODGE DURANGO Complaints

The contact owns a 2018 Dodge Durango. The contact stated that while stopped in a Drive-Thru, there was an abnormally loud sound before the driver’s side head restraint unexpectedly deployed. The contact's head was pushed forward with force and struck the steering wheel. There was no injury reported. The vehicle was taken to an independent mechanic who confirmed the head restraint's unintended deployment. The contact was informed that the driver’s side headrest needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,800.

The contact owns a 2018 Dodge Durango. The contact stated that while driving 25 MPH, the contact noticed an abnormal sound, and the front passenger's side headrest unexpectedly deployed without an impact to the vehicle. No warning light was illuminated. There was no injury sustained. The vehicle was taken to the dealer to be repaired under an unknown extended warranty coverage; however, the dealer declined to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2018 Dodge Durango. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact stated that there were no warning lights illuminated. The vehicle was towed to a dealer who diagnosed the vehicle and determined that the TIPM needed to be replaced. The vehicle was repaired. The contact stated that the failure was intermittent. The contact stated that the vehicle occasionally failed to start. The contact stated that the vehicle stalled and was taken to another dealer who diagnosed the vehicle and determined that the TIPM needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

The contact owns a 2018 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Rainwater or going through a car wash leaks water into backend lighting compartment which leads to backend lights not working. You can see the water into the lights. Water leaks out the backend when you open or close the back door. No brake lights could cause accidents. Wiring also corrodes and needs replacement due to water corrosion.

2018 Dodge Durango GT with 47,000. The check engine light came on. Took it to a Dodge dealer for service. Diagnosis was head gasket failure, allowing coolant into the cylinder causing engine misfire and potential overheat and a blown engine. This appears to be an ongoing issue with the Penstar V6 engine. This is a safety concern because the vehicle may break down while driving or overheat without warning, creating a power loss while driving

The contact owns a 2018 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V83800(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated the brake lights were illuminated. The contact stated that the vehicle was experiencing difficulty starting intermittently and would start after several attempts. Additionally, the contact stated that the gear shifter had failed to move out of park(P) intermittently, which required the contact to depress the brake pedal excessively to move the gear shifter out of park(P). The check engine warning light and the ABS warning light were illuminated. The dealer was contacted. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 65,000. VIN tool confirms parts not available.

Purchased this vehicle used from a dealership and a few months later the racetrack light malfunctioned and stopped working which is also connected to my license plate light. The dealership refused to cover the expense of the light which to my surprise was over two thousand dollars, an expense I was not prepared for and now I am at a loss. They tried to negotiate that I should pay for half the cost when the car was purchased of their lot less than a few months with a major malfunction like this. Upon further research I find out there is a class action lawsuit against FCA about this issue. I do not have the money for this repair unless I borrow the money, if so can I get reimbursed though FCA?

Rear Racetrack LED lightning is failing due to water intrusion. This could also possibly cause electrical issues to the license plate lights and back up camera. When in bad weather, other drivers could fail to see the back of my car, and could get into an accident. Yes, dealer stated that the cost is 1500 to fix. The Durango has 60K miles. Dealer only. No warning just a fellow driver reported my Racetrack light flickers and dim.

The contact owns a 2018 Dodge Durango. The contact stated while driving at approximately 65 MPH, the vehicle had started to lose motive power and nearly stalled. The contact stated that the check engine, a yellow "P" and several other unknown warning lights were illuminated. The contact pulled over and shifted into park(P) and became aware that the vehicle was in neutral(N) when the vehicle rolled forward. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The vehicle was diagnosed by the mechanic, and it was determined that the PCM needed to be replaced and referred the contact to a dealer. The vehicle was not repaired. The contact had the vehicle towed to the residence. The contact attempted to restart the vehicle and there were several unknown warning lights illuminated. The contact stated that the windows independently rolled down and the vehicle was in park(P) but the vehicle rolled forward. The contact turned off the vehicle but observed that the ignition was in the "RUN" position and while attempting to restart the vehicle to properly shut the vehicle off, the vehicle failed to restart. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the starter motor had burned out and the batteries were drained and needed to be replaced due to an electrical failure. The contact requested information from the dealer about the PCM and was advised that he had missed a software update. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 170,000.