2001 DODGE DURANGO Complaints

FRONT SUSPENSION HAS WOBBLE. FRONT TIRES SHOWED SIGN OF WEAR ON THE OUTSIDE EDGE WITHIN 18K MILES. PERFORMED AN ALIGNMENT AT 24000 MILES. FRONT END OF THE DURANGO STILL HAS STEERING WHEEL WOBBLE AT 60 MPH AT 40K MILES. ISSUE SEEMS SIMILAR TO NHTSA ACTION NUMBER PE03032. HAVE NOT HAD THE FRONT END SUSPENSION LOOKED AT, AND THE CAR IS OUT OF WARRANTY.*AK

40,000 MILES AND THE BALL JOINTS ARE COMPLETELY WORN OUT. ALSO HAD TO PUT A NEW STEERING RACK ON. BALL JOINTS MAKE POPPING SOUND AND STEERING IS JUMPY CAUSING THE VEHICLE TO VEER IN UNPREDICTABLE DIRECTIONS. CHRYSLER WON'T STAND BEHIND AND WANTS $$$ TO FIX. DOESN'T SEEM THAT BALL JOINTS SHOULD WEAR SO QUICKLY. *AK

LOST CONTROL OF 2001 DODGE DURANGO ON BROKEN ARROW EXPRESSWAY BETWEEN HARVARD AND LEWIS , HEADING WEST THERE HAS BEEN SEVERAL TIMES THAT THIS HAS HAPPENED, NOT ALL AT THE SAME LOCATION. I FEEL THERE IS A PROBLEM WITH MY DODGE, AND THE ROAD AT THIS LOCATION IS EXTREMELY BAD. I CALLED THE HIGHWAY DEPT. LEFT A MESSAGE BUT NEVER HEARD BACK.

ON OCCASION WHEN I AM TURNING SHARP THE FRONT SUSPENSION WILL POP. I HAVE HEARD THIS SOUND EVER SINCE THE VEHICLE WAS PURCHASED (NEW). THE SERVICE FACILITY AT THE DODGE DEALER WAS UNABLE TO FIND ANYTHING WRONG.*AK

FRONT TIRES STARTED WEARING EXCESSIVEY ON THE OUTER EDGE WITH LESS THAN 2000 MILES ON VEHICLE ACCOMPANIED BY HARD PULLING TO THE RIGHT. VEHICLE HAS BEEN TO TAKEN TO TWO DIFFERENT DEALERS WITH MINIMAL RESULTS. IT WAS FIRST DIAGNOSED AS AN ALINGMENT PROBLEM, DEALER SUPPOSEDLY ALIGNED VEHICLE TO FACTORY SPECS. THE SECOND VISIT I WAS TOLD THE SPRING ISOLATORS WERE MISALIGNED (REALIGNED ISOLATORS AND FRONT END). "COMPLAINTS ABOUT SERVICE AND CONTINUOS PROBLEMS ADDRESSED TO SERVICE MANAGER". I WAS OFFERED A FREE OIL CHANGE AS COMPENSATION. THIRD VISIT WAS TO DIFFERENT DEALER WHO IDENTIFIED THE PROBLEM AS WORN RIGHT FRONT UPPER BALL JOINT (REPLACED PARTS). VEHICLE WAS TAKEN IN AGAIN RECENTLY AT 36000 MILES WITH EXCESSIVE TIRE WEAR AND UNCONTROLLABLE PULL TO THE RIGHT. DEALER STATED THAT THE GOODYEAR LS TIRES WERE THE PROBLEM SINCE THEY ARE ONLY A 30,000 MILE TIRE AND CROSS ROTATED THE LT. AND RT. FRONT TIRES AS A FIX. I IMMEDIATELY FOLLOWED UP WITH A VISIT TO THE LOCAL GOODYEAR DEALER AND THE FIRST SUGGESTION WAS I GET A FRONT END ALIGNMENT AND TOLD ME THAT THE GOODYEAR TIRES ON THE VEHICLE ARE 40,000 MILE PLUS. ALL PROBLEMS HAVE ALL OCCURED DURING THE WARRANTY PERIOD. ADDITIONALLY I CALLED CHRYSLER TO INQUIRE ABOUT NOTED PROBLEMS AND WAS TOLD THEY HAD NOT RECEIVED ANY COMPLAINTS OR HISTORY OF FRONT END PROBLEMS WITH DURANGOS. I DID REQUEST TO START A CUSTOMER PROBLEM FILE AND EXPRESSED MY CONCERN ABOUT BOTH DEALERSHIPS RELUCTANCE TO PROVIDE QUALITY SERVICE FOR WARRANTY WORK. FINALLY, WHEN DRIVING OVER A BUMP AT ANY SPEED VEHICLE IS HARD TO CONTROL, THE VEHICLE WILL BECOMES VERY UNSTABLE AND BOUNCES TO LEFT OR RIGHT.

WHEN THE BRAKES ARE APPLIED QUICKLY AND HARD, PEDAL WILL ONLY GO HALF WAY AS IF SOMETHING IS BLOCKING THEM AND THE BRAKES DID NOT GRAB. THEY SEEMED TO GLIDE OR SLIDE AS IF GLAZED NO MATTER HOW MUCH PRESSURE IS APPLIED. HOWEVER WHEN YOU TAKE YOUR FOOT OFF OF THE BRAKES AND PRESS THEM AGAIN,THE BRAKES WILL GRAB HARD CAUSING THE WHEELS TO LOCK UP. THIS HAS HAPPENED A COUPLE OF TIMES WITH AN ACCIDENT RESULTING ONE TIME. NO INJURIES BUT A LOT OF MESSED UP NERVES AS MY FAMILY WAS WITH ME. AFTER SOME RESEARCH AND THE ABILITY TO REPEAT ON COMMAND, I'VE DECIDED TO FILE A COMPLAINT IN HOPES THAT DODGE WILL ISSUE SOME SORT OF RECALL FOR A THOROUGH INSPECTION AND REPAIR. THIS IS VERY DANGEROUS AND MAKES THE DURANGO A DANGER TO DRIVE KNOWING I MAY OR MAY NOT LOCK UP THE BRAKES CAUSING LOSS OF CONTROL EVEN THOUGH I HAVE ABS AND ANTI-SKID DIFFERENTIAL. PLEASE INVESTIGATE AND REPLY. MY INSURANCE COMPANY IS SUPPOSEDLY INVESTIGATING FOR ME BUT I HAVE NOT HEARD A WORD. PLEASE ADVISE ME ON THE BEST COURSE OF ACTION. THANK YOU.*AK

VEHICLE LUGS:NUTS WERE TOO TIGHT, CAUSING THE LUG:NUTS TO SNAP OFF. DEALER NHOTIFIED. *AK

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE ENGINE BLEW, CAUSING THE CONSUMER TO PULLOVER. DEALER NOTIFIED.*AK

INTERMITTENTLY BRAKES LOCK UP WHILE DRIVING CAUSING STEERING WHEEL AND VEHICLE TO SHUDDER EXCESSIVELY, ALMOST RESULTING IN A COLLISION.*AK

WINDSHIELD GLASS CONTAINS RIPPLES IN THE OPERATORS LINE OF SIGHT CAUSING AN OBSTRUCTED VIEW. WE RECENTLY PURCHASED THIS VEHICLE. *JB