2018 DODGE DURANGO Complaints

The driver side headrest "deployed" and pushed the headrest to the back of my head. I was sitting in the driver seat and the vehicle was parked, and when I moved a bag from the front passenger seat to the middle row, the driver side headrest opened on it's own. I cannot compress the headrest together. My concern is this was a faulty safety deployment.

System that failed in my 2018 Durango is the Electrical. Multiple reports from myself as well as other customers as to why the electrical fails in these vehicles is due to heavy rain storms and/or car washes. This issue has cause my electrical to fail and now a costly repair for myself that I should not be responsible for. I have reaches out to the dealership many times with this issue and they failed to help me. The Electrical issue has been diagnosed by the dealership and are unwilling to help rectifie this issue. This issue is not just affecting me as a customer, but thousands of others. The issue has been inspected by certified technicians at the dealership and they have contacted the warranty company to let them know of the issue and will not fix the issue because of water damage but this is a well known issue in the 2018 Durangos that then intern affects the Electrical in these vehicles. Multiple warnings were giving and I reaches out to the dealership multiple times regarding the issue. These issues have been ongoing since owning the vehicle and kept getting swept away by the dealership for the repairs.

Between the transmission slipping since 30k, the engine knocking. The check engine flashing. I have changed the coil packs spark plugs, all filters and still nothing, the auto stop/start does not work it flashes Boggs out and loses power. The whole steering wheel and truck vibrates and shakes to a point you feel like you’re on an incline going up a roller coaster. I have replaced batteries 2x the windows no longer auto roll down when using fobs even w new batteries and re programming electrical system power randomly fails and all lights go out the. Screen goes out stops working for days on end .

Tail gate LED brake light fills with water and cause the light to stop working. Because of the design it has the potential for the driver behind not to see the brake lights which can result in an accident. Reported issue to the dealership and the insurance company that I took extra exterior insurance from and they said it happens all the time and wants me to pay hundreds out of pocket. This is a manufacturing defect because it happens to many of this model it’s not fair to the customer. I see many other Durangos with the same issue. Dodge should compensate the customers.

Engine shuts off randomly by itself. Could be hazardous when it happens while driving on Highways. Vehicle must be stopped and placed in park to restart.

The rear taillights are filling up with water and burning the rear lights out which causes safety for other not being able to see the rear of the car. I know 3 other people that have the same issue on there dodge durango. You have to take the bolt out to drain the water. There is no seal or gasket inside preventing water from going in also can cause other electrical problems which is not safe.

The center hate LED brake light has water in it and shorted out making visibility of the rear of the vehicle hard to see at night. Dealer told me this is a very common issue and wants over $1000 for me to order another. Dodge needs to fix this and make it right as it's a design issue. This is a serious safety concern and will not drive with my family in the vehicle until able to fix it.

I was driving down the interstate using cruise control. The lane was slowing so I went to accelerate around and the car made a thud noise. After that, the car started to slow and 2 minutes later stated cruise control off then would not shift above 1st gear.

Radio screen delaminated and randomly pushing buttons turning functions of the car on and off, adjusting the climate you can’t fix, calling people randomly. This is a very well known issue with these screens and should be a recall. Very distracting to the driver and you are unable to keep this from happening. Unable to control certain functions in the car. Has been delaminating for years but getting worse and more of a problem.

Water is getting into the tail lights which is starting to burn the lights out. It's a safety concern especially at night time. They're should be a recall on this issue as fixing it is costly. A lot of people are being affected by this.